Heath Lodge Clinic - Ratings and reviews
Reviews
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Review titled Worth every penny
Rated 5 stars out of 5
by Natalie - Posted on 26 April 2024
I am an autistic adult and having tried another (old) MRI scanner, couldn't proceed with it due to claustrophobia and panic. The scanner at Heath Lodge is a wide-bore scanner and also very short (just over 4ft long - so looks more like a doughnut than a tunnel!). The staff take the time to explain every part of the process to you and to ensure everyone is familiar with what the issues are and what the scan is for. They give you a buzzer to hold that you can press at any point during the scan for assistance, and they can talk to you through the headphones they give you to wear. I specifically asked to be given timing updates (e.g. I was told the first part was 2 minutes long, so I kept still and counted the seconds in my head: 1000, 2000, 3000..., then the next part was 3 minutes long etc), which stopped me ruminating and was slightly meditative. I was also surprised at how quickly it went, as when I pre-rang to ask (a lot) of questions I was told it would be approx. 50 minutes, and it was only 15 minutes! - for two areas: lumbar and sacroiliac areas. For this area I was also able to go feet-first, so my head outside of the scanner itself. They do move you a few inches on occasion during the scan to better line you up, which I wasn't pre-warned about, but it was fine. Didn't feel clinical and threatening at all; very homely place and staff were friendly and sympathetic. My mum was able to come into the scanning room with me. I was so relaxed that I even started to find the MRI scanner's noises mildly amusing, as I don't think a single one sounded the same - so I occupied myself with waiting to hear the next round of scanning to see what noises were coming next. The noises, although loud, weren't scary; more like standing next to a building site using a pneumatic drill (but you have earplugs and headphones on). There was even a funny moment when the radiologist asked me through the headphones if I was ok, but I didn't respond (I wasn't sure if they wanted a thumbs-up, or could hear me if I spoke) - so the assistant came out to physically speak to me and I told her I'd been advised not to move, so she relayed back that I was just doing what I'd been told, and we all laughed. I will never fear having another MRI scan if needed, if it's at Heath Lodge.
Visited April 2024
Heath Lodge Clinic has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Mrs Roberts - Posted on 18 April 2024
Pleasant and friendly staff and everything explained fully throughout my MRI procedure. I would definitely recommend Heath Lodge to anyone needing a MRI scan.
Visited March 2024
Review titled Heath Lodge Clinic
Replied on 19 April 2024
Dear Mrs Roberts, Thank you so much for your complimentary Google review further to you undergoing your pain management procedure here at Heath Lodge Clinic and over the last six months. We really appreciate you taking the time to leave such a kind review (and thank you for the 5 stars!), and for complementing our staff on their excellence, putting you at ease the minute you walk into the clinic, as well as our medical team and aftercare. We are also pleased to hear that you would highly recommend the clinic to friends and family needing pain management treatment. We will ensure that your kind words are shared with our team, who will appreciate your kind words Have a great weekend, Many thanks and best wishes Heath Lodge Clinic
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Review titled Amazing Practice
Rated 5 stars out of 5
by Nick McCoy - Posted on 12 March 2024
I would highly recommend Heath Lodge Clinic to anyone looking for pain management treatment. The staff are so friendly, welcoming and go out of their way to put you at ease. The whole process was not only quicker than another clinic but also almost half the price, for the same treatment by the same consultant. Excellent care and service.
Visited February 2024
Review titled Heath Lodge Clinic
Replied on 13 March 2024
Dear Nick, Thank you so much for your kind Google review further to you recently undergoing your pain management procedure here at Heath Lodge Clinic. We really appreciate you taking the time to leave such a kind review 😊 and for commenting on quick access to treatment and it being so cost effective, as well as receiving excellent care and service from our friendly, welcoming staff who put you at ease. We are also pleased to hear that you would highly recommend the clinic to anyone looking for pain management treatment. We will ensure that your kind words are shared with our team, who will appreciate your compliments. Many thanks and best wishes Heath Lodge Clinic
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Review titled Well organised punctual service
Rated 5 stars out of 5
by Phil Hart - Posted on 09 January 2024
I suffer from claustrophobia in very confined spaces such as an MRI scanner. The scanners were of the open type which was a little reassuring from the start, however I still took up the offer of a mild sedative which was absolutely brilliant with no after effects. The staff were kind, understanding and sympathetic to my problem which frankly I am embarrassed about. I can honestly recommend Heath Lodge Clinic and be assured you will get the best possible care. Trust them I did.
Visited December 2023
Review titled Heath Lodge Clinic
Replied on 11 January 2024
Dear Mr Hart, Thank you for taking the time to leave such a complimentary 5* NHS Choices review further to attending Heath Lodge Clinic recently for your MRI scan. We so pleased that you successfully underwent your MRI scan due to your claustrophobia, and that with the help of our kind and patient staff you were successful in undergoing your MRI with no after effects from the sedation and that you found our staff to be kind, understanding and sympathetic. Thank you for taking the time to comment that you would recommend Heath Lodge Clinic and you feel patients will get the best possible care as you did. We will ensure that your kind comments are passed onto the staff who will appreciate your compliments. Thank so much for taking the time to leave your review, and we wish you all the very best. From Heath Lodge Clinic.
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Review titled Great seevice
Rated 5 stars out of 5
by Carole - Posted on 08 December 2023
Very friendly and professional service, I could not have asked for any better, staff were very helpful
Visited December 2023
Review titled Heath Lodge Clinic
Replied on 12 December 2023
Dear Carole, Thank you very much for taking the time to leave Heath Lodge Clinic a 5* rating further to your recent visit to the clinic. We are so pleased to hear that you received friendly, professional service and could not have asked for anything better. We will also pass on your kind comments to our staff who will be so pleased that you commented on finding them helpful. Thank you once again, and we wish you a very happy Christmas. Best wishes Heath Lodge Clinic
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Review titled Very Professional
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
The service was excellent, professional but also friendly. The procedure was fully explained. The clinic was very well equipped and was clean and welcoming. I felt at ease and the staff were most helpful and ensured that I understood the noise the CT scanner would make and made every effort to explain what was happening during the scan. They also checked on my progress and made checks to ensure that I had no concerns.
Visited November 2023
Review titled Heath Lodge Clinic
Replied on 21 December 2023
Dear Patient Thank you very much for taking the time to leave Heath Lodge Clinic a 5* rating further to your recent appointment for your MRI scan. We are so pleased to hear that you received professional, excellent and friendly service, and that you found the clinic to be well- equipped and welcoming. We will also pass on your kind comments to our staff who will be delighted with your feedback. Thank you once again, and we wish you a very happy Christmas. Best wishes Heath Lodge Clinic
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Review titled Great Practice
Rated 5 stars out of 5
by Steven - Posted on 24 October 2023
I have had occasion to attend this practice a number of times for both MRI and X-Ray scans. All of the staff were very professional, friendly and helpful explaining the procedures in detail with the results being sent to my referring GP in a timely manner.
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 25 October 2023
Dear Patient, Thank you for your recent feedback. We are delighted with your comments, giving Heath Lodge Clinic a 5* review, stating that we are a "great practice". We are pleased that on the number of occasions that you have attended Heath Lodge Clinic for MRI and X-Ray scans, that you have found our staff to be professional, helpful, and friendly, and that they were helpful in explaining the procedures to you, and that your results were sent promptly to your GP. We will ensure that your feedback is shared with our team, who will appreciate your kind words. Best wishes Heath Lodge Clinic
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Review titled Great Place for Scans
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I would surely recommend heath lodge clinic to others for scans. The staff is well trained and very friendly. Special thanks to the lady on the reception who accommodated me quickly even though I was running late for the appointment.
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 22 September 2023
Dear Patient, Thank you for taking the time to leave a 5* review further to your recent scan at Heath Lodge Clinic. We will ensure that your kind words are shared with the team, who will be pleased to hear that in particular you have praised them on being friendly and well trained. Best wishes Heath Lodge Clinic
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Review titled Wonderful Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Having had an MRI at Heath Lodge has totally changed how I feel about having a scan. Due to severe claustrophobia I was extremely anxious before hand. I have been unable to have a scan before in other places I have tried. However, thanks to your team’s kindness and patience, I succeeded this time. It made all the difference that I was allowed to proceed at my own pace and didn’t feel hurried or pressured. Everyone was so lovely and the clinic has a very calm and reassuring feel. It is a great relief to know that I have found somewhere I can have any tests that I may need without any worry. Thank you.
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 05 October 2023
Dear Patient, Thank you for taking the time to leave such a complimentary 5* Google review further to attending Heath Lodge Clinic recently for your MRI scan. We so pleased that your patient experience with us has changed how you feel about having an MRI due to your claustrophobia and being anxious beforehand; and that despite being unable to have a scan elsewhere, that with the help of our kind and patient team, you were successful in having your MRI. Thank you for taking the time to comment that you felt you were able to proceed at your own pace and didn’t feel hurried or pressured. We will ensure that your kind comments are passed onto the staff who will appreciate your compliments. Thank so much for taking the time to leave your review, and we wish you all the very best. Heath Lodge Clinic.
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Review titled Amazing service
Rated 5 stars out of 5
by Samii - Posted on 08 September 2023
I visited Heath lodge today I am someone who suffers from anxiety and claustrophobia the staff were amazing I was taken to a room with a member of staff who went through some safety questions I was reassured and shown an image of the MRI scan, I was taken to the lockers to put away my stuff. I was then taken to the MRI room again such amazing staff reassured me told me what would happen and if at any point I didn't feel comfortable they would take me out of the machine, I was given a headset where a member of staff stayed with me checked on me and reassured me all the way which kept me calm and made me feel like I was on good hands.. I would like to thank the staff at Heath lodge for such an amazing service. Oh and not forgetting the hot chocolate from the hot drinks machine beautiful!
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 11 September 2023
Dear Samii, Thank you very much writing your 5* Google review over the weekend. We so pleased that given your claustrophobia that you found your patient experience here to be such a positive one by being put at ease and reassured by our staff. We will ensure that your kind comments are passed onto the staff who will appreciate your compliments about them being amazing and you felt in safe hands! And we agree- our hot chocolates from our drinks machine are amazing too 😊 Thank so much for taking the time to leave your review, and we wish you all the very best. From Heath Lodge Clinic.