Shropshire IAPT - Ratings and reviews
Reviews
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Review titled Ineffective and awkward
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
The person I had was very sweet, however, it was no better help than just writing in a diary or going for coffee with a friend. I was expecting more 'help' and guidance but was met with awkward silences, finishing sessions early, and no real way to explore further into why I feel like I do, etc. I wasn't after some magical cure, just a bit more support and emotional outlet. Overall ended up dreading each session and leaving the service, having not really felt like I could say much more. Over the telephone appointments are super impersonal, especially after waiting well over a year for this short amount of disappointing sessions. Just very disheartened.
Visited August 2022
Review titled Shropshire IAPT
Replied on 28 September 2022
Thank you for posting comments on NHS Choices about your experience of attending therapy with one our therapists at Shropshire IAPT. We are really sorry that your experience was felt ineffective and awkward and would certainly not want this to happen. We are truly sorry that you feel disheartened. We very much appreciate your comments as they provide opportunity for the service and therapists to have greater awareness, be able to reflect upon, learn from and make necessary adjustments or changes. If you would like to discuss your experience further with us we would be more than happy to arrange a meeting. This could be in person, via video link or by telephone, although I appreciate telephone may not be your preference. If you would like to arrange a meeting please do contact the Shropshire IAPT service on 0300 123 6020 and ask for the Service Manager. Alternatively if you wish for the Trust to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk. Thank you Acting Service Lead, Team Leader
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Review titled counselling
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
I have had a brilliant experience with my counselor. I have learnt so much about myself and my ability to control my PTSD. Would definitely recommend this service
Visited July 2022
Review titled Shropshire IAPT
Replied on 09 February 2023
Thank you for your lovely comments about your therapy with Shropshire IAPT. We are very pleased that your engagement with therapy has been so positive for you and your well-being. Thank you also for the recommendation. Marilyn Lowther, Acting Service Lead
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Review titled More than I could ever have asked for..
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2023
My counsellor was (is) an amazing, intelligent, compassionate person with so much empathy and ability to help me navigate the complex world after leaving an abusive relationship. I honestly don't know where I'd be without this support. They've improved my life in so many important ways. Truly life changing. I can't be specific because of my situation, but I think improving access to psycological therapies are the crown of the National Health Service..I'm so grateful to both my counsellor and the therapist who helped at assessment stage. Improving Access to Psycological Therapy sets the standard the rest of the National Health Services service needs to aim at. My very sincere heartfelt thanks.
Visited September 2021
Review titled Shropshire IAPT
Replied on 09 February 2023
We are most grateful for you taking the time to post such lovely comments about your experience with Shropshire IAPT and for sharing so openly. We are pleased that your experience of assessment and treatment with the therapists you engaged with was positive and, most importantly, that your well-being has improved as a result. We wish you well in the future Marilyn Lowther, Acting Service Lead