Reviews

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1. Review titled Five months and still waiting no advice

   by avocethr53 - Posted on 26 April 2023

   My doctor and therapist advised me to refer myself to Talk Wandsworth in October after I had been seen by them two years prior and had unfortunately received treatment that had significantly worsened my symptoms. I was told this time that I should not have received the treatment I did as it was not appropriate for my experiences (not anyone’s fault and certainly not the therapist who was good but nevertheless I stopped using the service after a few sessions as my symptoms had significantly worsened and I was scared to continue). This time they told me they had an 8 month waiting list which is how it is but after my initial assessment I never heard back from them again and was told I would be called back in around 8 months. After this call I was asked to fill out a form to look for certain symptoms (I have no idea if it was a diagnosis or what the form was intended for but I never heard back about it which I would have liked to at least so I could continue looking for help with some assurance). I called a few times and emailed to see if anyone could let me know if it was a diagnosis or how I could get one so I could get some help in the mean time then gave up. I then rang recently to find out where in the queue I was and I never had an answer and no one ever answers the phone or replies to voicemails. Maybe it is just unlucky but immediately after I had the assessment that was the end of all communication and it feels like trying to get into contact with a ghost. No fault on anyone I spoke to, the person who did the assessment was extremely kind and sensitive and I felt relieved to know that there was a reason that the treatment I had received before had worsened my symptoms at least. I am sure the practice is incredibly busy and I empathise with that but I feel completely dropped and I wish they could have helped me find some other help in the mean time considering the wait as the severity of symptoms has continued to increase.

   Visited April 2023

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   Review titled Wandsworth & Westminster Mind

   Replied on 26 April 2023

   Dear Anonymous My name is Winson and I am a member of the Patient experience team for the Trust. Many thanks for your email and for taking the time to share details of your experience. I am sorry that this has taken so long for you receive the support you need and that this has been was such a negative interaction for you. In order for us to look into this matter further, you may wish to contact our Experience and Governance Team. Our PALS department is available by email to PALS@swlstg.nhs.uk who can contact Talk Wandsworth on your behalf or alternately, if you wish to make a complaint about your experience you can so either by email to complaints@swlstg.nhs.uk or by calling 0203 513 6150. Once again, I am sorry for the negative experience you have had with our services. Kind regards Winson

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