Reviews

Displaying 1 to 1 of 1

1. Review titled Uncontactable

   ★

   Rated 1 star out of 5

   by Tim Stranks - Posted on 19 June 2023

   After 3 weeks from my initial appointment they elected to call me on my birthday with an update - what a day to call someone about such a sensitive topic. Didn’t pick up as was on holiday and call was from a “no called ID”. No voicemail but sent me an email later that day with an encrypted message that you can’t access from your phone and because I was abroad couldn’t therefore open it as didn’t have my laptop with me. Returned the call on my return to advise them I had been abroad, was told I would get a call back and this was over a week ago.

   Visited May 2023

   Report as unsuitable

   Review titled Talk Wandsworth

   Replied on 13 July 2023

   Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust, I am sorry to learn of your negative experience with our services. If you would like us to look in to this matter for you, please contact our PALS department, either by email to pals@swlstg.nhs.uk or by phone to 0203 513 6150 and one of my colleagues will take your details. Kind regards Jane

   Report as unsuitable

   Provided by Care opinion

   

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