Springfield University Hospital - Ratings and reviews
Reviews
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Review titled Lotus Removed The Letter S from The Word Scare.
Rated 5 stars out of 5
by Mr Grateful - Posted on 25 March 2024
The team at Lotus in my opinion represent the foundation on which one can overcome crisis and move on to a stable life without worrying that no one care's, these people do care and I for one am eternally grateful to the whole team, keep up your good work as mental illness can effect anyone at any time in life, Thank You.
Visited Inpatient mental health services on February 2024
Review titled Springfield University Hospital
Replied on 26 March 2024
Dear " Mr. Grateful", My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you had such good support from the hard working team at the Lotus Suite. We are glad you were able to overcome your crisis and are in a better place now with the support of the team. This is the level of care we strive for within the Trust and we were very pleased to hear you giving the team such wonderful praise. I will be sharing this feedback with the Lotus Suite team and I hope this will encourage them to keep up the good work and other teams will be inspired by their example. I thank you again for taking the time out to leave such a valuable comment.
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Review titled Lotus Suite
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Supportive staff in comfortable ,calm surroundings. Comprehensive care plan ,enabled me to work through my mental health crisis. Thank you to a wonderful team .
Visited Inpatient mental health services on May 2023
Springfield University Hospital has not yet replied.
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Review titled Unprepared unprofessional security.
Rated 2 stars out of 5
by Cris Guereta - Posted on 12 November 2022
I was at the Hospital and I was poorly received by the security guard who was at the emergency door on 11/12/2022 at 7 am, extremely rude when trying to guide us he thinks he is dealing with thieves he acted as if we were, and then there when we went out he was laughing and looking at his cell phone and singing loudly in a mockery form, he was not professional at any time and I was watching it was like this with more people and always singing loudly and laughing at the reception of a hospital where people go sick and sad he should respect the people's pain. bad security work done by this man , instead of comforting us at the entrance to the Hospital , it left us more discredited .Sad day.
Visited Don't know on November 2022
Review titled Springfield University Hospital
Replied on 17 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. I was sorry to hear of your experience last week. If you would like to raise this as a formal complaint or as a concern then we would be happy to look into this further for you. If you wish to do so you can email the PALS team on PALS@swlstg.nhs.uk or our Complaints Team on complaints@swlstg.nhs.uk. You can also call our PALS line on 0203 513 6150 and one of my colleagues will take the details from you. Kind regards Jane
Provided by Care opinion
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Review titled Poor mental health support
by Hopeless111 - Posted on 29 September 2022
It is hard to describe my feelings of mistreatment by Springfield University Hospital staff. I have been under the CMHT on and off for a number of years and the treatment has never changed, excuses and passing the buck are the norm here. I feel I have been made worse by staff here, not listened to, laughed at, and insulted. Before encountering these services I had a decent opinion of myself, now I see I was wrong and do not deserve support, or even a listening ear. It is really difficult when you need help and support but when you call in crisis you are hung up on. It is really difficult when you are given a diagnosis and only find out but requesting your medical notes, not knowing what this diagnosis means or the reasons for receiving this diagnosis. It is really difficult to plead for a psychiatrist appointment to discuss medication as you have not had one for 7 months (even though a three month review was promised at the previous appointment). It is really difficult to be told you are wasting the time of staff when you are asking for help. It is really difficult to highlight these issues via PALs and for nothing to change. It is really difficult to be told that YOU, and only YOU are the problem here, and that it is not down to a broken system. I really hope in years to come, mental health care changes for the future generations. This culture of blaming the patient and not listening to them needs to change. Perhaps focussing on the good qualities of patients would help both staff and patients, rather than insulting them and trying to bait them into 'being too unwell to help'.
Visited June 2022
Provided by Care opinion
Review titled Springfield University Hospital
Replied on 10 October 2022
My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I am really sorry that you are so unhappy with the leave of Support that you have received from our CMHT teams over the last few years. Please contact us at PALS via our email pals@swlstg.nhs.uk or call us on 0203 513 6150 and we will be able to look into this for you and give you any further support you may need. It will also provide us with learning, so that we can address issues and improve our service to prevent anyone else in the future feeling the same way you do. Looking forward to hearing from you.