56 Dean Street Clinic - Ratings and reviews
Reviews
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Review titled Life saving
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
If it wasn’t for this service I’d be in a terrible mess now. I cannot express enough gratitude for the quick, efficient and welcoming staff who attended to my situation. I am forever in debt to this amazing team. Thank you so much xxx
Visited April 2024
56 Dean Street Clinic has not yet replied.
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Review titled Concerned about clinic practice re:bloods
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2024
I attended a recent appointment where I was seen by a clinical nurse who was very empathetic and approachable (this part of the service was exceptional) However I am concerned about how this clinical setting handles bloods, I was directed to submit my blood and urine samples via a hatch. When I opened the hatch which is not secure to leave my bloods samples there were other patients samples still in the hatch. I tapped on the hatch a few times to see if any of the clinical team were aware that other samples were still in the hatch. I left the hatch room and another patient entered straight after me which now my blood and urine samples were still in the hatch again is not secure My concerns which I raised with a staff member and a lab member were 1, the opportunity of samples in the hatch being tampered or 2, even taken by persons unscrupulous was a serious concern for me. Having raised my concerns I felt that I was being dismissed and the comment your “concerns are noted raised by the hand” certainly did not give me confidence that my serious concerns which were legitimate had actually been taken on board ( this is the reason I am leaving this review) also I explained that I had previously worked in HIV services and did not believe that the hatch process or procedures was secure or appropriately managed at 56 Dean St
Visited March 2024
56 Dean Street Clinic has not yet replied.
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Review titled I feel let down by the service
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
I came to Dean Street at a time where I felt like I was ready to receive support with regard to chemsex, but felt anything but supported by the team. I felt that my care was poorly handled from the start. Due to the nature of my work, I was told that I had to refer myself to occupational health and I was to be signed off of work. This was done via a 3 minute phone call toward the later end of the day, with no channel of communication to address any of my queries. The only saving grace was the psychiatric consultant who was kind enough to hear me out without judgment and I felt that he was really keen to help me get better. I hear nothing else from Dean Street until today where I had a phone call asking about my relationship with chems (what I assume to be a follow-up from our previous correspondence). I was unable to take the call because of how I have felt with regard to my life situation and the uncertainty of what my future looks, but it was insinuated that I was unable to take the call because I was intoxicated and high. I am now left in a situation where I am stressed about my financial situation in the coming months, given that I do not qualify for full sick pay for what I believe is to be time off of work for at least 6 months. I believe that a referral to the regulatory body that governs my profession has been made as well, and the future of my career feels bleak and I spend most days feeling anxious and in the last few weeks, suicidal at times as well. In retrospect, had I known that this would have been the outcome of me to seek help, I would not have done so. I understand that there was a duty to breach confidentiality, but I think handling this case in such a manner would prevent others in a similar situation from coming forth to seek help.
Visited February 2024
56 Dean Street Clinic has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Mark - Posted on 31 October 2023
I attended a walk in clinic today and was totally impressed with the efficiency with which I was seen and also the standard of professional care and advice that I received.
Visited October 2023
Review titled 56 Dean Street Clinic
Replied on 07 November 2023
Dear writer, We trust all is well with you. Thank you for taking time to share your review of your recent visit. It is nice to know that you had a positive experience. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Outstanding NHS service
Rated 5 stars out of 5
by Will - Posted on 11 October 2023
I turned up a little early, was dealt with efficiently by reception (v nice guys). Quick and easy to use test kits. Knowledgeable doctors/nurses for bloods, etc. Very useful chat about 'prevention' and self care, etc. Staff are all very approachable, kind, and listen. (And non-judgemental.)
Visited October 2023
Review titled 56 Dean Street Clinic
Replied on 18 October 2023
Dear writer, Thank you for your review. We are pleased to read that you had a great experience. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2023
All the time when I come for a check up I have to wait for hours today 2023.07.10 I’ve approached to the reception the gentlemen told me that am next in the queue now am still waiting and no one is calling me, this is really unacceptable
Visited July 2023
Review titled 56 Dean Street Clinic
Replied on 11 July 2023
Dear writer, Thank you for your feedback. I am sorry for your experience. If you would like to raise this as a concern or a complaint please contact our PALS team: West Middlesex Hospital: chelwest.wmpals@nhs.net Chelsea & Westminster: chelwest.cwpals.nhs.net Kind regards, Camelia Patient Experience Co-ordinator
Provided by Care opinion
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Review titled Bad receptionist service
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2023
I have to wait for an hour for nothing just because they forget to check-in for my appointment. I have wasted my time. Less singing please.
Visited June 2023
Review titled 56 Dean Street Clinic
Replied on 12 June 2023
Dear writer, Thank you for your feedback. I'm sorry to read about your unfortunate experience at the Hospital. If you would like to raise this as a concern or discuss this further, please contact our PALS team. PALS email: chelwest.cwpals@nhs.net (Chelsea and Westminster Hospital) PALS email: chelwest.wmpals@nhs.net (West Middlesex Hospital) Best wishes, Camelia Patient Experience Co-ordinator
Provided by Care opinion
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Review titled Excellent services
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Dean Street are the best sexual health clinic I know! It's easy to navigate and the staff are always super friendly... They also offer services for gender nonconforming and trans+ people which is so helpful. Always go here for all my sexual health needs, can't rate them highly enough.
Visited January 2023
Review titled 56 Dean Street Clinic
Replied on 20 February 2023
Dear Writer, Thank you for taking the time out to provide us with your feedback. I will be sure to pass your kind words on to Dean Street Clinic. Kind regards, Patient Experience Manager
Provided by Care opinion
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Review titled Difficult to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2022
It can take weeks to get an appointment. The online booking tool doesn't work, glitches often and sometimes appointments are only available 3 months in advance. The phonelines aren't manned, even during the hours they say they should me. 'There are no agents available to take your call'.
Visited June 2022
Review titled 56 Dean Street Clinic
Replied on 23 February 2023
Dear Writer, I apologise for the delay in getting back to you. I am sorry to read you have experienced difficulty using the online booking service. If this is still an ongoing issue that you would like to discuss further, please get in touch on: e: chelwest.patientexperience@nhs.net Best wishes, Patient Experience Manager
Provided by Care opinion
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Review titled Very efficient and very well planned
Rated 5 stars out of 5
by RW - Posted on 17 May 2022
I don’t really like GUM services. But this place is brutally efficient and friendly as well. Just listen to what they say to you and follow it exactly. They know what to do. Like to say thanks to a certain person who realised that I was a complicated patient. *thumbs up* and the doctor who I saw. He saw that I was a complicated patient too but it was done in a very professional and friendly manner. I hope they see this. Thanks to them as well.
Visited May 2022
Review titled 56 Dean Street Clinic
Replied on 23 February 2023
Dear Writer, I apologise for the delay in getting back to you. Thank you for taking the time out to express your gratitude towards one of our GUM clinics. I would be happy to feed your compliment back to the clinic, if you provide me with the clinic you attended. You can contact me on: e: chelwest.patientexperience@nhs.net Best wishes, Ayana Patient Experience Manager
Provided by Care opinion