Queen Mary's Hospital Sidcup - Ratings and reviews
Reviews
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Review titled Fantastic treatment and staff
Rated 5 stars out of 5
by Maxene Littlechild - Posted on 17 April 2024
I had Strabismus surgery yesterday in the Newlands Centre for day surgery. From the minute I was admitted, the staff were professional, kind and reassuring. Very smooth procedure, great aftercare and the Nurse in Charge was amazing in the way she interacted with her team and the patients. I love our NHS! 💙
Visited Ophthalmology on April 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Rude doctor
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
Yesterday (16.3.24) I visited due an outer ear infection (I was told to go here by 111) when I was seen by the doctor (unfortunately he didn’t tell he his name) he was very rude and dismissive when I was talking, I was trying to explain my issue and he would cut me off so I never finished my sentence. When he was looking in my “healthy” ear he knocked the top of my ear canal which after caused some pain at the time I didn’t think much of it but this morning (17.3.24) I have woken up with a painful blocked ear. I understand the doctors are busy etc but there is no need to be rude. I already felt silly going to urgent care for an ear infection I didn’t need the doctor to make me feel worse
Visited Urgent care centre on March 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 20 March 2024
Thank you for taking the time to provide us with your feedback. Feedback and complaints are always shared with the wider team so that learning may be shared. I am sorry that your experience was not a positive one, we do have a certain level of professionalism that we expect from all our staff and I am sorry if you felt you did not get this on the day you attended. I do hope you are now recovering Kindest Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Disappointing
Rated 2 stars out of 5
by Rachel - Posted on 10 March 2024
The positives: short wait time at 6.30am on a Sunday, reception staff was friendly and helpful. The negatives: Both doctor and nurse appeared totally disinterested in me and my symptoms. Didn’t appear to show any care or sympathy. I got a prescription and when I asked what it was I had a hand waved at me and told, ‘Ask the pharmacist’. The list of pharmacies on the wall needs updating as the one I found and drove to had been closed for months!
Visited Urgent care centre on March 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 13 March 2024
Thank you for taking the time to provide us with your feedback, feedback is always welcome and we use it to share with our wider team so that learning may be shared and we can improve our service. Whilst it is good to hear you didn't have a very long wait I am sorry that you felt the service you received from our clinicians was not the professional standard that we do expect from our staff. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Bad service
Rated 2 stars out of 5
by robert keith ives - Posted on 03 March 2024
I was referred to Rhuematology by my gp for chronic pain. when I attended my first appointment on 14th December 2023, it had been cancelled, but I had not been told. With help from the receptionist, they squeezed me in. I saw the consultant. I was referred for X-rays. these were carried out also at qmh. Since then I have been attempting to find out when I may get my treatment, as I am in chronic pain and bedridden. trying to get information is like trying to get blood out of a stone. I have been referred to another hospital, only to discover that the service I required moved 4 years earlier. I managed to get a phone number for them, as well as an email address. no answer from either of them. is this called service? Because I do not think so.
Visited Rheumatology on February 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Poor patient care
Rated 2 stars out of 5
by Pamela Cooper - Posted on 16 February 2024
I visited the breast screening clinic today and was treated ina very brusque and unfriendly manner by one of the staff.A mammogram is not a pleasant experience and this was not helped by this ladies uncaring attitude...made me feel very horrible and uncomfortable . This is not the care I expect from the NHS... especially as I was a nurse myself ..and tried to maintain a kind attitude when caring for patients
Visited Don't know on February 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Margaret Luck - Posted on 05 February 2024
I had gallbladder surgery on 29th January and would like to thank all the staff involved from the teams pre op, theatre staff, recovery and ward you are all deserving of recognition for your standards of care and professionalism and because I can't thank everyone I individually I would like to thank you publicly. Please know you are really amazing and appreciated.
Visited General Surgery on January 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Blood test
Rated 1 star out of 5
by Nadine - Posted on 23 January 2024
I had a blood test appointment at 8:10but unfortunately, I had a negative experience with the receptionist at the check-in desk. The receptionist seemed to be more interested in talking about personal matters than assisting patients professionally. I think it's important for healthcare professionals to maintain a high level of professionalism at all times, especially when dealing with patients. The incident left me wondering if there are any measures in place to ensure that staff members wear ID badges visibly. Overall, so the appropriate feedback can come in can go against their name instead of general hospital I believe that constructive feedback can help improve the quality of service in healthcare facilities. Work is not to talk about personal experience during working hours in the presence of patients. disgraceful and diabolical service.
Visited Don't know on January 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Musa Shehu - Posted on 13 December 2023
I was in for a complicated tooth extraction after 2 attempts. On the third attempt, the team were highly prepared and under a doctor who was professionally skilled. The procedure was successfully carried out within a short timeframe surprisingly. The preparation was exceptional and team were competent. I congratulate them and express my gratitude.
Visited Dentistry and Orthodontics on December 2023
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Very good service and care
Rated 5 stars out of 5
by Emma - Posted on 05 December 2023
Came in with a broken and displaced toe. One man in the Reception area at the time was very friendly and helpful to everyone he came across and went the extra mile. I wasn’t waiting too long and the area was very clean and calm. I did not need to be triaged so was seen by who I assume is a senior nurse who was very kind and friendly and put me at ease. An X ray was arranged very promptly and the radiographer was also very caring and helpful. All in all a very positive experience and I wanted to thank everyone who helped me that day (Sunday 3 Dec).
Visited Urgent care centre on December 2023
Review titled Queen Mary's Hospital Sidcup
Replied on 13 March 2024
Thank you for taking the time to provide your positive feedback about the service you received. This will be shared with the team that treated you on the day you attended. I do hope you made a full and quick recovery. Best Wishes Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled CT Scan
Rated 5 stars out of 5
by William - Posted on 22 December 2023
Attended a CT scan yesterday. I actually went to Darent Valley by mistake and had to make a mad dash to Sidcup to try to make my appointment. I was phoned by one of the radiographer's and when I explained my predicament they were happy to wait for me. Arrived twenty minutes late to meet a very pleasant male radiographer who explained the procedure. A female radiographer then took me through for the procedure, She was the epitome of a caring helpful health professional. Both radiographer's were extremely friendly as well as professional and are a credit to their profession. A quick scan and removal of the canula and I was on my way. Thank you very much for an excellent experience (and sorry for being late).
Visited Don't know on December 2023
Review titled Queen Mary's Hospital Sidcup
Replied on 02 January 2024
Dear William Thank you for taking the time to write this review. We have shared your lovely feedback with the team. With our best wishes Dartford and Gravesham NHS Trust