Highfield Clinical Care Centre - Ratings and reviews
Reviews
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Review titled Respiratory clinic
Rated 1 star out of 5
by Paul - Posted on 06 April 2024
Was referred to respiratory clinic by my doctor,was seen by a so called professional who didn't even listen to my chest and diagnosed me with gall bladder problem(don't know how),same problem a week later so called 111 they wanted to send an ambulance straight out but made my own way to a+e to have proper tests to be told I have COPD.
Visited March 2024
Highfield Clinical Care Centre has not yet replied.
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Review titled Disappointed and hurt
Rated 1 star out of 5
by Martin Farrant - Posted on 14 February 2024
This is the first time unfortunately I feel that I to complain. I went to the physio at Highfield and was very pleased with the service received and then another appointment was made for me which unfortunately I found out 4 days in advance i.e. today that I could not attend so I know how important it is to let people know if you can't make it so that's what I did but I felt I got quizzed so much about why I couldn't attend and then a lecture about it cost £160 per appointment when people let them down and even though I said I was visiting somebody in the hospital at Northampton general after the operation the lady in question said well that's only a stone throw away you could come here as well well I just wanted to keep the day clear and I have been good enough to let you know that 4 days in advance that I could not make it that's all that should be required so unfortunately I asked a lady to take me off the books and I will no longer be going back. I also have injections once a month in the eye hospital for diabetes and I never let that appointment slip as I would never let any appointment sit without letting you know but I thought 4 days will be adequate time to not be accused of costing you nature £160. The lady said if it happens another two times I will be charged £160 but it hasn't happened the first time in my opinion because I let you you know that I wouldn't be able to make it. By the way I feel the frontline staff on the frontline are absolutely fantastic.
Visited February 2024
Review titled Highfield Clinical Care Centre
Replied on 19 February 2024
Thank you for taking the time to leave your comment. I am sorry to hear about your experience, I understand that you have contacted our PALS Team directly with your concerns and your concerns are currently being investigated. If I can be of any further assistance please do not hesitate to contact the PALS Team. Kind regards Patient Advice and Liaison Service Northamptonshire Healthcare NHS Foundation Trust 0800 917 8504
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Review titled Bad for parking
Rated 2 stars out of 5
by Janet Atkinson - Posted on 06 February 2024
I have to take my son to highfield with his wheelchair and now there is only 1 Bay for disabled as there used to be 4 but 3 are for electric vehicles only I can't believe how stupid this is for a place that deals in prole with amputees
Visited February 2024
Review titled Highfield Clinical Care Centre
Replied on 12 February 2024
Thank you for taking the time to provide this feedback and i am sorry to hear the challenges you are facing whilst accessing Highfield House. If you would like us to look into this further for you please contact our Patient Advice and Liaison Service (PALS) on pals@nhft.nhs.uk or call 0300 027 3708.
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Review titled Professional helpful Physiotherapy, with on-site parking.
Rated 5 stars out of 5
by D W MARSHALL - Posted on 17 May 2023
I was pleasantly surprised how good this department is, with modern and clean waiting and treatment room's, it's more like a private practice than NHS. The atmosphere is friendly and relaxed from the moment you enter the reception. The expert Physiotherapist explained my diagnosis in laymen's language, and gave clear instructions on the exercises I am required to do in order to strengthen the muscles. Excellent all round facilities which NGH should be very proud of.
Visited May 2023
Review titled Highfield Clinical Care Centre
Replied on 18 May 2023
Thank you for your feedback, it’s great to hear that you have had such a positive experience with our Physiotherapy Department. I will ensure that this is fed back to the Team. Kind regards, Patient Advice and Liaison Service Northamptonshire Healthcare NHS Foundation Trust
Provided by Care opinion
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Review titled not efficient not care orientated
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
I had an appointment in early November ( supposedly through my GP, through actually he just gave me the Highfield number ). The physio said come back to me in 4 -6 weeks if it doesn't improve. I phoned today and was misdirected through a phone system that was in itself a test of how long you could hold the line. Only to be told that I needed to back to my GP because I had been signed off by their service. This is a putting off service not a NHS caring service.
Visited December 2022
Review titled Highfield Clinical Care Centre
Replied on 21 December 2022
Your feedback is important to us, so that we can continually work to improve the quality of our services. Feedback is always taken seriously and acted on where you have raised a concern or suggestion. The time you have taken to get in touch with us is valued and if you would like us to look into the matter further please contact; 0800 917 8504 Patient Advice and Liaison Service Northamptonshire Healthcare NHS Foundation Trust
Provided by Care opinion
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Review titled Forgotten or lost in the system.
Rated 1 star out of 5
by Christine Smith - Posted on 05 November 2022
Referred by GP in February at request of KGH. Contacted by Highfield in April with a telephone appointment for the end of the month. Delay was Covid related I was told. After describing my symptoms to the person who contacted me, I was told I would be referred to a Gastro Dietician. Never heard anything since. It's now November.
Visited April 2022
Review titled Highfield Clinical Care Centre
Replied on 07 November 2022
Thank you for your feedback. I am sorry to hear of the challenges you have been facing. I would be grateful if you could make contact with our team so we can support you further with this and get the contact required from the necessary service. Please call 01536 452070 or email pals@nhft.nhs.uk Many thanks.
Provided by Care opinion