Witney Community Hospital - Ratings and reviews
Reviews
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Review titled Fantastic staff - professional, caring, experts
Rated 5 stars out of 5
by Tom W - Posted on 07 November 2023
Minor Injuries Unit: Despite the relatively short wait (to be expected, even with booking via a 111 call), the staff were all very friendly and professional once I was seen, quickly diagnosing the problem (fractured right clavicle) via examination and on-site x-ray. Thank you!
Visited Don't know on November 2023
Review titled Witney Community Hospital
Replied on 09 November 2023
Dear Tom Thank you so much for taking the time to leave feedback around the care and treatment you received from the staff at the MIU, Witney. It is really lovely to read about their friendliness and professionalism. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Very professional and sympathetic treatment Oct 2023
Rated 5 stars out of 5
by Paul Stonham - Posted on 08 October 2023
I was quickly introduced to the Witney Minor Injuries Unit by 111 telephone service for a very painful diabetic foot ulcer. The doctor was extremely professional ( and kindly) and the nurse subsequently similar. It was the first step in saving my foot, and I am immensely grateful. How lucky we are to have such a facility!
Visited Urgent care centre on September 2023
Review titled Witney Community Hospital
Replied on 09 October 2023
Hello and thank you very much for taking the time to post such very kind feedback about your visit to Witney MIU. We have passed your comments on to the Service Managers and they will pass on to the staff. They really appreciate your positive feedback and I do hope that all is well now with your foot. All the best for now, Patient Advice & Liaison Service (PALS)
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Review titled EMU team are wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
Following a GP appointment I was directed to the EMU instead of having to drive all the way to the JR’s AAU. The Witney EMU were excellent even though there was no doctor for the first two days due to COVID. I was very well looked after by the team of nurses, including one on her first day after qualifying, and a student nurse who was really good at putting me at ease in what was a bit of a stressful situation. Thank you!
Visited Urgent care centre on April 2023
Review titled Witney Community Hospital
Replied on 12 April 2023
Thank you for sharing your positive feedback, it’s always nice to hear of people’s positive experiences when accessing our services. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again. With best wishes Lisa Brandon PALS Officer
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Review titled Marvellous service
Rated 5 stars out of 5
by Bernard A Scannell - Posted on 17 April 2023
Dropped into this hospital after 10 hours waiting for no return call from 111. Seen within 20 minutes by super Doctor who diagnosed shingles, supplied medication and sent on my way. Exceptionally efficient, so a big thank you to all the staff on duty Sunday evening 16th April!
Visited Urgent care centre on April 2023
Review titled Witney Community Hospital
Replied on 18 April 2023
Dear Bernard Thank you so much for taking the time to leave feedback around the care and treatment you received from the Doctor on your recent visit to the hospital. It is really lovely to read. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Rude nurse and front desk staff minor injuries
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
I have a bad finger trauma that was getting worse, I have an autoimmune disease and I take medicine for it which means I am not able to fight these things off as easily as a normal person can, I was told by my gp to seek help if this had got any worse, it had gotten alot worse. I went to the front desk at minor injuries and was practically told no by a woman on front desk before I'd even described my problem, also made it clear I was interrupting her personal conversation and the nurse working also made me feel like a fool, when explaining how this was serious due to my condition and simply looked at me in disgust saying "you should have gone to your gp" and claiming its "just an infection" as if I hadn't previously done this. I then had to go to my GP and beg for help where they confirmed this was bad finger trauma. So I'd like to thank the woman on reception at minor injuries today at around 12.45pm for making me feel like a total inconvenience by being a person with a serious autoimmune disease and a clear finger trauma, even raising her voice so others could hear. Absolutely disgusting service. And after all that, my doctors who luckily were able to see me quickly by asking a doctor to come up to the desk, confirmed it was a trauma to my finger that had definitely gotten worse. I'd recommend Witney hospital seriously looking into their staff as serious things could be missed due to this lack of care on front desk and nurses like the flippant nurse who saw me for a millisecond at front desk too with her misdiagnosis.
Visited Don't know on January 2023
Witney Community Hospital has not yet replied.