Bicester Community Hospital - Ratings and reviews
Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Lesley Ann Pratt - Posted on 06 April 2024
On 6 April 2024 I attended at the MIU having gashed the top of my head the night before. The care, treatment and support which I received was outstanding. The medical staff could not have done more. I felt listened to, treated with respect, and most importantly of all, the medical care was excellent.
Visited Urgent care centre on April 2024
Review titled Bicester Community Hospital
Replied on 09 April 2024
Dear Lesley Thank you so much for taking the time to leave feedback around the care and treatment you received from the MIU at Bicester. It is really lovely to read of the outstanding care that you received there. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Terrible attitude
Rated 2 stars out of 5
by Adam Mullins - Posted on 11 February 2024
We visited today to ask for help to see our 13 month old daughter who has contracted what we think is conjunctivitis overnight. The duty nurse told us that we would have to call 111 and there is a waiting list of approx 115 people in the que and suggested we go home. We sat down to call 111 in the waiting room, so that we were not driving and to settle the baby. The nurse came out from the desk and told us to leave as it’s a private building and it’s not safe due to covid. We felt very uncomfortable with the ladies attitude and was upset to be spoken to like this, whilst trying to seek help. Perhaps training is required for this person in manners and professionalism.
Visited Don't know on February 2024
Review titled Bicester Community Hospital
Replied on 20 February 2024
Dear Mr Mullins Thank you for taking the time to leave feedback relating to your experience of attending Bicester Community Hospital. I am really sorry to read that the nurse you spoke with made you feel uncomfortable and was unprofessional. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. With best wishes Georgia Eccles PALS Officer
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Review titled Excellent!
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Outstanding 1st class service received this evening,professional friendly, super quick and efficient! Thank you very much.
Visited Urgent care centre on October 2023
Review titled Bicester Community Hospital
Replied on 17 October 2023
Thank you very much for your very kind feedback and comments. We have shared it with the relevant managers and staff and I am sure that they will be really pleased to hear such a positive review of the visit. All the best for now, Patient Advice & Liaison Service (PALS)