Warneford Hospital - Ratings and reviews
Reviews
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 03 September 2023
It's never going to be easy to be a patient at a mental hospital, and neither is it easy for relatives. But I was impressed at how caring the staff were at the Vaughan Thomas Ward when our son was admitted. I sometimes phoned in tears having received very distressed phone calls, and the staff answered with sympathy and reassurance. I was also pleased to have been able to make use of the "friends and family" sessions on a Saturday afternoon, although some of the staff seemed unaware that this even existed. I would like to offer some constructive suggestions for improvement. It would be good for relatives/carers to receive a written "welcome pack" when they first visit, and there needs to be a system to ensure this is in place. We did eventually receive a welcome pack by email, but there was lots of information that wasn't in it that should be included: Names of who is in charge of the patient, information about visiting, the fact that family leave within the grounds or off site is able to be granted, the fact that a weekly ward round takes place and relatives/carers can be present if the patient agrees, the fact that there is a cafe on site and what the opening hours are (there are no opening hours displayed at the cafe itself either), and finally that there is a cash office for patients, and all the details about that. I would like to commend the staff on the ward who do a very difficult job and who are probably not thanked enough for what they do.
Visited Adult Mental Illness on July 2023
Review titled Warneford Hospital
Replied on 04 September 2023
Hello, Thank you so much for taking the time to leave feedback around the care and treatment your son received from the Vaughan Thomas Team, it is really lovely to read. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Many thanks, Laura Lewis-Robinson PALS Service Lead
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Review titled unfriendly staff
Rated 1 star out of 5
by julie rivers - Posted on 21 April 2023
After visiting my son on several occasions i found the staff unfriendly ,uncaring,rude and often talking about patients in front of me and was heard them laughing over a patient that had "kicked off that morning ".At times staff did not acknowledge me when i visited or my son, who was often left pacing and getting anxious while waiting to be let out to see me sometimes up to 15 minutes .Not once did i see a member of staff smile at me or my son and often was completely ignored well staff had there tea and biscuits .There was never anyone to ask how my son was getting on and my son when asked felt unsafe while being there . I have never felt so unwelcome and felt i was burden by visiting .......
Visited Adult Mental Illness on July 2022
Review titled Warneford Hospital
Replied on 25 April 2023
Dear Ms Rivers, Thank you for taking the time to leave feedback relating to your visit to the Warneford Hospital, I am really sorry to read that this was not a positive experience for you or your son. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. Many thanks, Laura Lewis-Robinson PALS Service Lead