Bolton One - Ratings and reviews
Reviews
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
I am waiting on MRI results which have been with my consultant at Bolton one for almost a month. He is on long term sick, I’ve chased daily to get them read by another consultant only to be put off by his secretary and her manager for a month.. I’m in agony and needing to know the results and next steps.. I’m exhausted chasing what would seem common sense, to get the results read by s A different consultant in the absence of my consultant and get things moving.. I’m losing the will to live and I am considering doing myself in as a result of lack of care from from the secretaries and managers who seem to be actively blocking my case..
Visited October 2023
Review titled Bolton One
Replied on 05 October 2023
Dear Patient I am sorry to hear that you are experiencing delays in relation to receiving your MRI results. If you would like us to look into this for you then please contact our PALS service by email PALS@boltonft.nhs.uk and they will do their best to help you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Physiotherapy Appmt
Rated 5 stars out of 5
by Christine Sandiford - Posted on 21 August 2023
Had occasion to visit Bolton One Hand fracture clinic for the 2nd time today with my elderly relative where she received first class treatment in the form of a ' wax bath' and very clear understanding & patience from her Physio again. A fantastic, courteous and friendly experience all round. Department is definitely worth a visit
Visited August 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Christine Thank you for taking the time to share your experience with us. I was pleased to hear that your relative was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Deborah Browne - Posted on 04 August 2023
I attended Bolton One for a Spirometry Test earlier today, the practitioner who carried out the procedure was superb, professional, friendly and explained everything prior to me undertaking the test, and continued to guide and support me during it. Really Top Quality Service, from our fabulous NHS staff.
Visited August 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Deborah Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Good service
Rated 4 stars out of 5
by Michelle Wood - Posted on 16 December 2023
Always had 13 weekly appts but have had no contact from there service for a new appt since June time this year. I could not fault the service prior to this with appts coming out to me regularly and treatment being highly effective at preventing more serious consequences. I wonder if the service has stopped or if I have been removed from the treatment list. Whatever the reason I have had no communication so can not comment on a more recent occasion but will endeavour to find out what has happened.
Visited June 2023
Review titled Bolton One
Replied on 27 December 2023
Dear Michelle Thank you for sharing your comments with us. I am sorry to see that you are having difficulties with your appointments. If you would like some help in resolving this, then please contact PALS@boltonft.nhs.uk and a member of the team will do their best to assist you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Appointments made without reading the facts.
Rated 3 stars out of 5
by Jean R - Posted on 30 May 2023
Had 2 appointments with Rheumatology, one by phone then decision made to see me a couple of weeks later. Saw a nurse who arranged an x Ray on my swollen finger with a view to having a steroid injection. Told her that I was on holiday from 6th June and not to arrange anything then. Guess what got an appointment for 6th June !! Phoned to change the appointment and given today 30th May. Arrived on time, taken in to see a registrar who told me he was not trained to inject fingers and no one on site to do it. Came away without an injection and as I am on holiday for 6 weeks have to suffer pain in a very sore joint. When are people who arrange appointments going to take note of holiday dates and check if the Doctor is in fact trained to carry out the procedure you are booked in for.
Visited May 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Jean Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. I was sorry to hear that you did not receive the standard of care expected when attending Bolton One. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great Work
Rated 5 stars out of 5
by Noorjaha - Posted on 12 April 2023
I was sent for an x- ray at Bolton One today (12/4/23) just after noon. I wanted to message regarding the Radiographer, whom professionally, courteously and kindly attended to my chest x-ray. He was patient, even though I was not wearing appropriate clothing for a chest x-ray and I had numerous chains around my neck (I've not had an x- ready in years). I was also coughing profusely. I was so very grateful for his manner and attitude. He seemed genuinely concerned about me. I hope this message gets passed onto him and his managers for the great work.
Visited April 2023
Review titled Bolton One
Replied on 20 September 2023
Dear Noorjaha Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the staff involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled X-ray Department
Rated 5 stars out of 5
by Olga Norris - Posted on 21 January 2023
I went for a chest x-ray (20/1/2023) the lady who did the x-ray was very caring and explained everything each step of the way. Such a very pleasant experience made even better with the way she totally cared. Thank you so much. :)
Visited January 2023
Review titled Bolton One
Replied on 23 January 2023
Dear Ms Norris Thank you for sharing your experience of our radiology department at Bolton One with us. I was pleased to hear that you were looked after and that the member of staff explained everything to you. I will ensure that your comments are passed on as I am sure the member of staff will be delighted to hear them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Respiratory Nurses - Exceptional
Rated 5 stars out of 5
by Tracey MacHenry - Posted on 06 December 2022
My husband received telephone consultation from one of the Respiratory Nurses based at Bolton One. Unfortunately we didn't get her name, all I can say was it was such a refreshing change to say she listened, asked questions then let him know what to expect going forward to alleviate symptoms.
Visited December 2022
Review titled Bolton One
Replied on 20 December 2022
Dear Mrs MacHenry Thank you for taking the time to share your experience with us. I was pleased to hear that you and your husband felt supported and reassured by the actions of our respiratory nurse. I will make sure that your comments are passed on to the member of staff concerned. I am sure she will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Pain Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2022
I waited six months for a pain clinic appointment, and whilst I appreciate who I saw and the pressure the NHS is under right now, I felt the appointment was somewhat rushed, and I didn’t really get an opportunity to explore my options or discuss medication etc. I was simply referred to physio when I have tried this already on several occasions and was told to buy a Tens Machine. Now asked my GP to refer me back to Rheumatology to see if I can get to the bottom of why I am in so much pain, which has progressively got worse four years after my osteoarthritis diagnosis.
Visited November 2022
Review titled Bolton One
Replied on 20 December 2022
Dear Patient I am sorry that you remain unhappy with the treatment you have received from our pain management clinic and that you continue to have problems. We would be more than happy to look into your concerns if you would like to contact our Patient Advice and Liaison Service by telephone 01204 390193 or by email PALS@boltonft.nhs.uk. One of the team will do their best to support you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Pre Op appointment
Rated 5 stars out of 5
by Derek Hatton - Posted on 07 April 2022
I had a Pre Op appointment with a Nurse yesterday - 06.04.22 she carried out several checks including a Scan. All was Ok she was a very nice Person, she gave me a note to fill in and return using a QR code, Unfortunately I have been unable to use this. I just want to say ‘Thank you’ to all especially the Nurse. 👍
Visited April 2022
Review titled Bolton One
Replied on 11 April 2022
Dear Mr Hatton, thank you for sharing your experience with us. It was lovely to hear that our staff looked after you well. I will make sure a note is made of your feedback and it will be shared with the staff involved who I am sure will be delighted to receive it. Best wishes for the future. Tracy Joynson, Patient Experience Manager