Lyme Brook Mental Health Centre - Ratings and reviews
Reviews
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Review titled Discharged without any word.
by Jessie M. Seaton - Posted on 18 April 2024
I felt like a guinea pig for meds and services and never got many appointmenrs as it is. The appointments were always cancelled at least once or twice too. I was eventually discharged after asking for help because I could no longer take my meds due to life altering side effects; they discharged me without any explanation.
Visited April 2024
Lyme Brook Mental Health Centre has not yet replied.
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Review titled Don't bother
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
They sent a letter out saying they've tried to contact me (they hadn't) and that I need to contact them if I still needed help so I did, twice. Still I got another letter claiming I had not tried to contact them and that they were discharging me. The incident has made me feel like I don't matter and that I may as well just give up on life all together.
Visited June 2023
Lyme Brook Mental Health Centre has not yet replied.
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Review titled terrible
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
a complete and utter waste of my time did nothing over than upset me. judged me and my family, did not lission to me and my issues ,just heard want they wanted to hear. yes i have issues but they are not helping me!!!!!!!!!!!!!!!!!!!!!!!
Visited April 2023
Lyme Brook Mental Health Centre has not yet replied.
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Review titled Lymebrook
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2022
Some of the staff here are brilliant hard working and kind, the receptionists nurses and some consultants do there upmost to help, on the other hand I have been left without a CPN for months now even though I have asked several times, I need a CPN as I struggle daily with my mental health, I am currently on the phone now and have been for a while I find it difficult to get through but understand the receptionists are trying their best but they need to employ more staff to answer these calls as us patients who are trying to speak to someone to get help and support for their mental health problems! I understand how busy the service can be but more needs to be done and appointments etc need to be done a lot sooner than every three months.
Visited June 2022
Lyme Brook Mental Health Centre has not yet replied.
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Review titled Really poor
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
I was referred for treatment in September 2021. As of July 2022, I haven't received any treatment at all. The last letter I had from them was in February 2022, I haven't heard anything for 6 months. I've basically been left to my own devices, despite my symptoms getting worse, and impacting massively on my life, to the extent that I've lost my job as a result of them. Obviously, given all this, and the lack of care, things have deteriorated. I called the crisis line. When Lyme brook called me back, they fixated on the fact that I mentioned to the crisis line that I was staying away from home for a bit. Someone from Lyme brook left an answer phone message asking me to call them back- not because I was unwell and they thought it was important to talk to me, but so they could take me off their list if I wasn't around. They seem more interested in removing patients from their list than they do with actually helping people. I've been waiting over 9 months for any treatment, and at the first hint that I might not be "their problem" they seek to try and remove me from the waiting list. I fully understand that the NHS is over stretched, especially mental health provision, but I don't feel this is a caring service.
Visited May 2022
Lyme Brook Mental Health Centre has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
I have been trying to get help with my mental health for over a year now. Eventually I got a call from a doctor whose only suggestion was increasing my medication. She said I am suffering from depression, then sent me a copy of a report to my gp which says I have a personality disorder. I have tried to call her to discuss this but it takes days to get through. I left a message with reception and they said they would email the Dr to call me. Almost 3 weeks later I've heard nothing. I have now made 20 calls and none have been answered even though I have waited so long that the calls have been cut off. Shocking service, total lack of care
Visited April 2022
Review titled Lyme Brook Mental Health Centre
Replied on 23 May 2022
Dear Patient, Thank you for taking the time to leave your comments, we do appreciate that it is frustrating for our service users when they are unable to contact us by phone and we are sorry that you have had this experience. This is in part due to some technical difficulties with our current system which we are attempting to resolve. There is an ongoing piece of work to look at how we can both change and update our systems and also improve how we manage our phone enquires to ensure that we can respond to your calls promptly and efficiently. We would also like to apologise to you for any return calls that have not occurred as expected. We are hoping to have a much improved system in place this year, as you do not state which team this relates to at the Lyme Brook Centre I am unable to pass on your comments, however if you wish to discuss this further please can I suggest you contact your Care Co-ordinator or the Team Leader.