West London NHS Trust - Ratings and reviews
Reviews
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Review titled Not being understood
by BPBear - Posted on 13 September 2022
I applied to IAPT Back on track as a carer who is struggling. I had already tried the local carers network but because I and the person I care for live in different boroughs they could not help. I have a diagnosis of bipolar and am currently under the temporary care of mental health services for a medication change. Because of this I was turned down for support as a carer, even though this meds change is completely separate from the short term talking therapy support I am asking for. In the letter informing me of this decision, I was referred to my GP but it is my GP who gave me the link to apply to IAPT in the first place. I would have preferred that some one contacted me to fully understand my case. [Unhappy with 'Appointments']
Visited August 2022
Provided by Care opinion
Review titled West London NHS Trust
Replied on 14 September 2022
Dear BPBear, Thank you for your feedback and we are sorry to hear that you were not able to access the support you were looking for. Back on Track is commissioned to work with people who live in or have a GP in Hammersmith & Fulham however we would like to look into this further for you to understand what additional support we might have been able to provide you under these circumstances. If you would like to discuss this further, please can you contact us via the details below and ask to speak with one of our service user experience leads, who will then be able to find out more about your situation and explore your options for treatment. Contact details: Email: wlm-tr.backontrack@nhs.net Telephone: 0300 123 1156 Thanks, Emma (Service User Involvement Lead)
Provided by Care opinion
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Review titled HCATT reception
by slimjim123 - Posted on 27 May 2022
I tried to speak to the HCATT receptionist a few days ago, but the person on reception had confused me, took me in circles and very wonderfully interrupted me many times and gracefully ended the call on me before I could finish my line... the staff member told me they had to go and put the phone down on me with so much love!!!!
Visited May 2022
Provided by Care opinion
Review titled West London NHS Trust
Replied on 27 May 2022
slimjim123 We are sorry to hear of your experiences with a telephone conversation that took place with one of our receptionists. Our staff are trained to handle enquiries and provide good experience and we are disappointed you feel this was not so. Please contact our PALS team via email PALS@westlondon.nhs.uk and let us know the location, time and date together with your contact details. We would be pleased to explore this further with you. Yours sincerely Paul Gibbs Patient Experience Lead
Provided by Care opinion