Royal Stoke University Hospital - Ratings and reviews
Reviews
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Review titled Waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2024
The waiting times when sent from children’s a&e to gp out of hours is shocking especially when in pain
Visited Accident and emergency services on April 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I have been waiting 19 hours for an answer to my issue and have still not been seen. My bloods have been take twice and my blood pressure and oxygen levels about a million and still have not been sent through for a scan. Some staff are rude and ignored me. Would never recommend this hospital it is awful
Visited Accident and emergency services on April 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Absolute Joke, disgraceful communication made to wait hours for a non existent doctor.
Rated 1 star out of 5
by Peter Rhodes - Posted on 05 March 2024
My wife has been up today for over active movement’s and while the initial response was good and she was put onto the bed for movement tracking, they made her continue tracking for 2 more hours and then she has been made to wait a further 6 hours for the results. Nurses said that the doctor needs to speak with her in person so she couldn’t leave and after the 6 hours she’s found out there wasn’t even a doctor on shift and so now at 7:30pm she’s just been sent home with no explanations. At 39 weeks pregnant made to wait for that amount of time is simply disgraceful and I am horrified that she had to go through this. I understand a shortage of hospital staff but nobody should be made to wait for that amount of time thinking to themselves something is wrong and that they had to wait for a doctor who never showed. She didn’t even get a proper discharge, she found out she was being discharged by a notification on her app!! The staff had no idea! There was another lady who was crying her eyes out not being attended to and it all could have been avoided if they said there was no doctor on shift and they couldn’t do anything. Beyond angry and upset that we’ve had to go through this at such an important time of the pregnancy.
Visited Maternity services on March 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Mr Rhodes, Thank you for taking the time to comment on your wife's experience at UHNM, although I am extremely sorry to read of how poor it was. In order to allow us to fully investigate and properly respond to your concerns, I would be grateful if you could contact our Patient Advice & Liaison Service on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details. In the meantime, I will share your comments with the Maternity Management Team for their review. With kindest regards Rebecca Pilling Head of Patient Experience.
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Review titled Super Staff
Rated 5 stars out of 5
by John Donaghy - Posted on 23 March 2024
the staff on ward 225 who looked after my mum who is 90 and broke her hip were fantastic treated my mum with dignity and respect and kindness Very professional and caring deserve an mbe i cant thank them enough please give them what they deserve as they treated my mum in a very friendly manner while doing there job above and beyond
Visited Don't know on March 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Mr Donaghy, Thank you for taking the time to share your mum's experience on Ward 225. I will ensure your kind words are shared with the team on the ward, as I know they will very much appreciate your feedback. I do hope your mum is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Zero communication
Rated 2 stars out of 5
by Shannon Bowman - Posted on 12 February 2024
Been trying get through to the department for orthodontics to make an appointment to see consultant, after trying to get through for 2 days i have given up, no one answers phone, get passed from one department to another department and no step closer to getting an end result, phones just ring out all time and no one can give me an answer. really poor communication and will be putting in a formal complaint.
Visited Don't know on February 2024
Review titled Royal Stoke University Hospital
Replied on 20 February 2024
Dear Shannon, I am so sorry to read of your poor experience regarding trying to get an appointment with our Orthodontics department. If you contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net, a member of the team will happily support you. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled mau experience
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Three visits to mau in 3 days following tightenings, spotting and zero movement in over 24 hours. Dr tried inserting speculum without checking I was ready, tried explaining I had fear of this and she was huffy, then told me there’s probably an issue with placenta but to wait for my next growth scan in 3 weeks. No real explanation for bleeding. Next visit was there 15 mins used Doppler for 2 mins and said that’s fine go home. In total I reported the following concerns: 1. Spotting/light bleeding 2. Tightenings/cramps 3. Itchy hands 4. Splitting headache lasting 4 days with no response to pain relief 5. Zero baby movements in over 24 hours. To be sent home with minimal investigation/no conclusion 3 visits in a row. They are too busy and want to rush mums out as quickly as possible. When asked “so what about my itchy hands and headache?” “I don’t really know, just see how you go” these are symptoms of pre-eclampsia and along with the lack of movements and bleeding also this does not leave me confident to deliver my baby here. Overheard staff stating “we have no triage nurse and not enough midwives for this amount of patients” it’s clear that this is not a safe environment to be in, it’s a recipe for disaster for unborn babies and mothers at risk.
Visited Maternity services on February 2024
Review titled Royal Stoke University Hospital
Replied on 20 February 2024
Dear Anonymous, I am so very sorry for your poor experience of our MAU. I will ensure I share your comments with the management team for their information however, if you would contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional information, they would be happy to investigate this further for you. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Waiting times
Rated 2 stars out of 5
by Lynn Dixon - Posted on 04 February 2024
My husband attended a and e on saturday 3 Feb he was experiencing chest pains he had previously had a heart attack we were triaged straight away he tben had each and blood tests however it is now sunday 4 Feb at 9am and he is still waiting to see a dr more than 10 hours I do not think this is acceptable we were uncomfortable tired and he was anxious no explanation was given to anyone from staff I've just phoned him and he told me everyone was being moved to another department!I have great respect for the nhs but this is wrong to make I'll people wait this long
Visited Accident and emergency services on February 2024
Review titled Royal Stoke University Hospital
Replied on 08 February 2024
Dear Mrs Dixon, I am so very sorry to read of your husbands experience at our hospital and very much appreciate you taking the time to share your comments. Sadly, as is a national issue, Emergency Departments are experiencing unprecedented demands on their services which is impacting on patient wait times. It is not the standard of care our teams strive to deliver, and the Trust's senior management teams are working very hard to try and manage this issue. I will share your comments with the ED management team, particularly those around the poor communication. While wait times are not always manageable, improvements can definitely be made in communication regarding this. I do hope your husband is home and recovering well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Writing on behalf of my daughter whose daughter was born at 24 weeks and sadly passed away a few days later. It has been a heartbreaking experience for us as a family but I must commend all the staff that helped us through this journey. We appreciate you all for your professionalism, compassion and kindness and your care towards us. You made a very sad situation more bearable and we'll never be able to thank you enough. Love and thanks from us all,
Visited Neonatal Care on February 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Anonymous Thank you so much for taking the time to comment on your experience as a family, especially at such a difficult and distressing time. I would like to offer my condolences to your daughter, and your family, for your loss. I will ensure your lovely words are shared with the staff in question. I know they will very much appreciate your kind feedback. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Children's A&E - excellent care and support
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
My 15 year old son badly injured his thumb - we took him to Children's A&E on a Sunday evening and the care was second to none. Straight into a room, pain relief almost immediately, x-rays, consultant review and discussion and scheduling for surgery all within 3 hours. The team were caring, reassuring, open to conversation and above all human in their approach. He was then on a ward in no time at all and had excellent care all the way through to discharge the following afternoon. I would not dream of using anywhere else for A&E services. 10/10.
Visited Accident and emergency services on February 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear anonymous, Thank you for taking the time to share your experience of our Children's Emergency Department services. I will ensure your kind words are shared with the team. I do hope your son is continuing to recover well following his injury. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Cancer unit
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
We attended the cancer unit yesterday for my husband’s chemotherapy nurses were and always are absolutely amazing my only issue is the main entrance being blocked off, I know there is building work going on but we rely on being dropped off and picked up because the parking is horrendous we would usually wait in the foyer and be able to have a seat while watching for our lift to arrive but because of the entrance being on the side had to stand outside in the freezing cold. I picked a leaflet up only to find that more space is going to be lost by building a holistic clinic on which I’m sure could have been put elsewhere and it going to take at least twelve months to finish,I’m sorry but no thought has been given to the patients having chemotherapy not feeling too well having to hang about outside. I don’t know who thinks these things out probably someone who hasn’t had chemotherapy.
Visited Colorectal cancer services on February 2024
Review titled Royal Stoke University Hospital
Replied on 05 April 2024
Dear Anonymous, Thank you for taking the time to share your comments around yours and your husbands experience at the Cancer Centre. As a Trust, we value all feedback, whether positive or not, to allow us to improve for the future. I appreciate the current frustrations with regards to the building work at the Cancer Centre, however the project has been developed with the involvement of patients with lived experience and aims to provide a better experience and care for cancer patients overall. I will share your comments with the Cancer Management Team so they are aware of your concerns. With best wishes Rebecca Pilling Head of Patient Experience.