Cornwall Partnership NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled Mum has recently been diagnosed with dementia
by robinww95 - Posted on 12 December 2023
About 18 months ago Mum started to blame her cleaner for taking things. As I live 350 miles away and Mum lives on her own and has no other family I was relying on a cleaner to help her mange her home. These were the first early signs there was something more going on with her mental capacity. Unfortunately I had to let the cleaner go as Mum refused to have anyone in the house and she said she could manage. Around spring this year the issues became much more apparent, with Mum regularly becoming agitated and paranoid - loosing keys and money, believing she had been burgled, forgetting to take her diabetic tablets and so on. Neighbours also raised concerns about her behaviour. I went via her GP and after several weeks or so Social Services and the Cober Complex Care and Dementia Team became involved. It took a few months for things to really start to move forward but throughout the process I was regularly informed and consulted on steps being taken to help and assess Mum to get a diagnosis. The dementia team in particular have been a great help, re-assuring me things were being done, keeping closely in touch and helping me better understand more about the disease and her mental capacity issues (now diagnosed with Mixed Dementia) - I felt they genuinely had Mum's interests at heart and are really good with her. The regular visits she has in place are particularly re-assuring given I live so far away, knowing they can step in if needed and engage the other services. More recently Mum had a UTI which ended in Mum being hospitalised for 3 weeks. During her stay she was looked after well with a support helper to sit with her and chat, and she got involved with the daytime activities and seemed to be relatively relaxed and quite happy - although understandably was keen to go home. Being involved with her discharge over a teams meeting was really helpful and the hospital liaised with Mum's carers which ensured she had a smooth transition back into her home. Mum now has carers coming in twice a day. She isn't happy about all the different people coming in (district nurses, carers and other support workers) and the challenge is its not the same people who visit her each day so with her short term memory deteriorating she finds this challenging quite understandably. From my experience so far I feel that the Older Peoples mental health services do a great job in how they deal with the patients as well as the families - respectful, reassuring and calm, despite the NHS being stretched. Mum is deteriorating, and I wish to keep her independent and in her home for as long as possible. I am uncertain what will happen in the near future when we may need to re-think the situation. This is a huge worry especially given I live so far away and work full time, and I feel support to help plan her future and options would be really helpful, and so I am clear on what lies ahead and what support will be available for when she may need to move into a care home.
Visited February 2023
Provided by Care opinion
Review titled Cornwall Partnership NHS Foundation Trust
Replied on 12 December 2023
Thank you for sharing your families experience of services at Cornwall Partnership NHS Foundation Trust. We value feedback we receive from our service users, their families and carers. I am sure all of the services involved in your mothers care will be happy to read this very thorough account of your experience. I would be very interested in speaking to you in more detail about your mothers experience. Your account of managing your mothers care whilst living so far away is something I would like to share in more detail. Feedback allows us to adapt our services to ensure patients and families feel involved in decision making and it is great to hear that a teams call was arranged to keep you updated and involved in your mothers care. My details are Zoe Locke - z.locke@nhs.net. I am Head of Patient Experience and Engagement and would be great to discuss your experience further. Thank you again for taking the time to share this review. I will be sure to send this to all services that have been mentioned and involved.
Provided by Care opinion
-
Review titled Excellent ongoing care
by Nancledra - Posted on 14 December 2022
Our son receives excellent ongoing care from the consultant, secretary, nurse, phlebotomist and reception staff within the Learning Disability Team. The family is treated with the utmost respect and dignity with any occurring problem dealt with speedily and efficiently. Their valuable time is always available with assurance we are important easing our thoughts of maybe being a nuisance sometimes. Most importantly our son also holds the consultant and his team in high regard, feeling fully at ease with all members of the team which inevitably enhances a good mental health for him and the family unit as a whole. We cannot praise this team enough and feel very lucky indeed having them at our disposal. Thank you for always listening
Visited December 2022
Provided by Care opinion
Review titled Cornwall Partnership NHS Foundation Trust
Replied on 15 December 2022
Dear Nancledra We are always grateful when people take the time to feedback on the care that they have received from our team. I can assure you at no time are you a nuisance as we are here for our clients, their families and care teams. The value of working together supporting co-production can never be under estimated in helping someone and enhancing their mental health. Thank you so much for taking the time to share your son’s experience of care delivered by the Cornwall West Learning Disability Team. It means a lot and I look forward to sharing this with the team.
Provided by Care opinion
-
Review titled Working in collaboration
by jvb6815 - Posted on 28 November 2022
I have worked with many of the services at Cornwall Partnership Foundation Trust over the years. Recently I have been working alongside the Epilepsy team to support a gentleman who experiences regular seizures. He was seizure free until a few years ago and we have been working together to try and achieve this again for him. The support we have received from this team has been excellent. We have regular reviews every 3 months, there is support for him outside of this time if he needs it. The Epilepsy team have supported us to come up with clear guidelines to help support this gentleman when he experiences seizures and any aftercare he may require.
Visited November 2022
Provided by Care opinion
Review titled Cornwall Partnership NHS Foundation Trust
Replied on 29 November 2022
Dear jvb6815 Thank you so much for your feedback and experience of working with the Cornwall Learning Disability Epilepsy Team. It is lovely to hear about your positive experience around the support they have provided for this gentleman with regular reviews and working with the team to implement clear guidelines for when he has seizures in the future. I have passed on your feedback to the epilepsy team who are very grateful that you have taken the time to leave such lovely feedback.
Provided by Care opinion
-
Review titled Let down by consultant
by scoreboardwm55 - Posted on 27 September 2022
Hi I recently visited the outpatient department in September for my previous broken back issue, I had a small fracture on my L5 lumber with no issues in mid August. When arriving at hospital I had lovely treatment at X-ray department very kind staff but on seeing consultant in the afternoon in the outpatient department I found the experience terrible They were very quick , did not listen to my problems with walking and my legs. Told me to go see your local doctor. And said it’s just wear and tear. I was no more than 60 seconds in there. I had so much to ask them but they were not interested then they said they were discharging me. In their words there was no break but I have my radiology report from Treliske of a very small fracture to my lumber L5 back in August. On returning home I have contacted my local GP and are now receiving treatment for my issues. I’m now seeing a Physiotherapist and now having treatment for my nerve damage on my right leg. But just wanted to say I felt let down by your service. I know it’s busy and time is important but I was given no advice or anything.
Visited September 2022
Provided by Care opinion
Cornwall Partnership NHS Foundation Trust has not yet replied.
-
Review titled Excellent care
Rated 5 stars out of 5
by Joshua Paine - Posted on 18 April 2023
The home treatment team have been treating me from home with a crisis plan for the last 5 weeks. The care saved my life. Each person that came bought me what I needed at that time. The physiatrist and the whole crisis team were just amazing. When I thought there was no hope, although I'm not cured I now have a beginning and ways to cope. I felt for so long I wasn't being heard and it lead me to a complete breakdown. Because of this team I can now begin recovery.
Visited April 2022
Review titled Cornwall Partnership NHS Foundation Trust
Replied on 19 April 2023
Dear User Thank you very much for taking the time to provide feedback for the crisis team. The team are very pleased with the feedback and that their skills, knowledge and advice has helped you in many ways. As a Trust we are pleased to hear that you have been equipped with the skills needed to aid your recovery. We hope this continues for the future. Many thanks Becky
Provided by Care opinion