Gstt @ Burrell Street Sexual Health Centre - Ratings and reviews
Reviews
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Review titled Staff very friendly
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2024
Great bedside manner. Not much clarity on wait times, but generally fairly efficient. Advice would be get there early for walk ins!
Visited March 2024
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Swift and professional experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Joined queue @ 07:40. When doors opened @ 08:00 we were given a numbered registration form (mine was 8). After filling out form with contact information, symptoms etc we were called to reception based on form number (so no concerns about missing place in queue) where we were registered on the new computer system. I was then offered an appointment @ 08:30. Was then seen on time by doctor who completed tests and prescribed medication meaning I left the clinic by 09:00. So overall a positive experience. The receptionist was friendly and the doctor very approachable, thorough and informative.
Visited February 2024
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Zero dignity and zero privacy
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2023
Everyone pulled out of the queue to describe their symptoms in full ear shot of everyone in the queue. I heard everyone’s concerns despite trying not to listen. This place is an embarrassment.
Visited September 2023
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I had 2 appointments in the last two weeks. On both occasions I have met different staff members and all of them were highly professional, helpful and discreet. To get an appointment I have queued up in the morning at opening hours and I got an appointment for the afternoon that suited me and I didn't have to miss work. The receptionists were attentive and it was great that I didn't have to discuss the problem out loud and they could offer me an appointment by reading the problem off the form that I have filled out. The staff worked in the early hours on the 20th and 27th Feb were just excellent and deserve some kudos. On my first visit I was seen by female clinician. She was wonderful, listened to my issues and had a blood test and an examination. Again, excellent member of staff and very helpful.On my second visit I was seen by a gentleman. He was absolutely lovely, helpful and understanding. He made me feel at ease. I was also seen by a senior member of staff. Throughout my visit I felt safe, understood and cared for. I don't think that these clinicians and staff get enough recognition, so I just want to express my gratitude in a form of a positive feedback. This clinic is very important and these people make it an outstanding establishment. I would love to give a special shout-out to the clinicians by name, please contact me via email so I can provide their names as I understand this is not possible via this platform. Thank you
Visited February 2023
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Woefully inefficient reception
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
-Nowhere does it say you have to fill in a form before you get to the reception desk until you've made it to the front of the line and they tell you to go and fill in the form. So I lost my place in the queue to 4 other people going in front of me after I'd already been queuing for 25mins. Hardly my fault and not "first come, first served" either. I then had to wait another 40mins - all to be told the next appointment was 2.5 hours later. -The website boasts you can be seen "anonymously", yet you have to provide a home address on the form for the reception team to even process you. So it's not anonymous at all. -One desk (manned by the only person who seemed to know what they were doing) said "appointments only"on the front but when I requested an appointment for another day from one of the other receptionists, I was told it's a walk-in service only. I pointed out the desk and receptionist for appointments, but I was still told it wasn't an option in a "computer says no" way. So I waited over an hour to be processed, then sheepishly walked away (through an automatic door that doesn't fully open) without seeing a health professional or securing an appointment to return. -It was embarrassing how loudly 2 of the receptionists talk, who visibly didn't want to be there, meaning everyone can hear your business and why you're there. Plus, if you've got to verbally tell them your symptoms anyway, what's the point in writing it out on a form for 1 of the same 3 people to then type up? Surely just queue, tell them your issue, they type it there and then, and it skips the form altogether. I don't want to discourage anyone from attending a screening - you should absolutely go - just not at this clinic unless you want to waste a day. For anything time sensitive or urgent, go elsewhere. Ridiculously, I had no choice but to visit a&e as time was of the essence.
Visited January 2023
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Excellent doctors
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I saw a doctor today who was very understanding, explained everything in detail to alleviate any anxiety i had, and was very thorough in her approach. She was very knowledgeable and was a great help.
Visited December 2022
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Exemplary service
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
The staff are very professional, kind and non-judgemental. My consultation felt thorough and there was no sense of hurry. I recommend going here for sexual health concerns.
Visited November 2022
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
Visited Burrell Street for the removal of my contraceptive implant. The online booking system made booking an appointment very easy and stress free. The appointment was handled by a longstanding Dr at the practice and a new junior doctor who was learning the ropes. Both had impeccable bedside manner, made me feel very at ease and the whole process was speedy and efficient. Particular mention to the junior doctor who, during the removal, noticed I was in slight discomfort and appropriately comforted me. I left the practice feeling a sense of relief and comfort after a great care experience. Thank you.
Visited September 2022
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Insensitive staff / broken NHS service
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2022
False advertisement. NHS supposed to provide: - Telephone appointments (one week trying to call but nobody was answering) - Website booking (website all week had no appointments) - Walk-in service (arrived before 9.00 am to be told to try next day before 9.00 – walk-in service supposed to be from 10.00 am) - Fast STI testing (kit itself arrived after 4 days and I needed to put on website as being asymptomatic, otherwise I would be advised to use non-existing walk in service). It looks like if I am lucky I will have results in two weeks. Additionally Insensitive staff who was only well trained to send people away. No empathy at all. To make it worst, I have been informed by 111 service that sexual clinics deal now with raised monkey pox cases. Why that is done in clinics where are seen all other patients including pregnant. I just cannot believe it. 111 is useless and cannot do anything / my GP practice is not available for patients when they need quick appointment.
Visited July 2022
Gstt @ Burrell Street Sexual Health Centre has not yet replied.
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Review titled Terrible Reception Service
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2022
After struggling to get an appointment for 6 days straight for an emergency the receptionists I spoke to on Tuesday morning were terribly rude, unaccommodating and borderline threatening. I thought the treatment of a minor was inappropriate and I will not be going back to this clinic again. It has been terribly difficult to obtain appointments their phone systems and totally full and waiting 2 hrs a day to even be seen without the outcome of an appointment. Total waste of time!
Visited June 2022
Gstt @ Burrell Street Sexual Health Centre has not yet replied.