Prince Charles Eye Unit - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Andy Piggott - Posted on 19 April 2024
Arrived at hospital, parking easy (unexpected as near centre of Windsor). One hour later I had been processed by two nurse practitioners and an ophthalmic doctor. Result was reassurance about my condition and I was on my way home.
Visited Eye - accident and emergency services on April 2024
Prince Charles Eye Unit has not yet replied.
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Review titled Amazing team.
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I had to visit the eye A&E and was terribly nervous. I was treated with such kindness both by a lovely nurse and by the ophthalmologist. They were patient, kind and understanding and thoroughly examined my eye, painlessly, and giving me my diagnosis. I thoroughly recommend this unit.
Visited Eye - accident and emergency services on March 2024
Prince Charles Eye Unit has not yet replied.
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Review titled Extremely rude triage nurse
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
I came to the Charles Eye until emergency with my child today and was shocked how the woman in triage spoke to us. We waited an hour to be seen by the triage person who didn’t say who she was and didn’t listen to us. She was patronising and really is a bad example of how patients should be treated by staff. The receptionist was perfectly friendly so this one bad apple spoils the reputation of the department.
Visited Eye - accident and emergency services on February 2024
Review titled Prince Charles Eye Unit
Replied on 15 March 2024
We are truly sorry to hear about your experience at Prince Charles Eye Casualty. Thank you for bringing this to our attention, and please accept our sincerest apologies for any distress this may have caused you and your child. Your feedback is invaluable, and we will address this with the team to ensure that all our staff members uphold the highest standards of professionalism and compassion. If you have any further concerns or if there is anything we can do to make amends for your experience, please reach out to us directly on 0118 322 8086 or via our Patient Advice and Liaison Team (PALS). This will let us look into the issues in more detail, to find out how we can help you further. Patient Advice and Liaison Team (PALS) Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Many thanks, Eye Casualty Team and Patient Experience Team
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Review titled Fantastic eye clinic
Rated 5 stars out of 5
by Angela wakefield white - Posted on 22 February 2024
I suffer with eye problems and I went into the eye clinic in less than an hour I was seen and given eye treatment which sorted out my problem. The eye doctor was so helpful and kind (A big thankyou) I am now using the eye drops at night and it’s really helped. Brilliant service , well done NHS staff.
Visited Eye - accident and emergency services on February 2024
Review titled Prince Charles Eye Unit
Replied on 15 March 2024
Dear Angela, Thank you so much for your positive feedback relating to your visit to the Eye Clinic at the Prince Charles Eye Unit. We have passed this on to our colleagues there and also shared the positivity with our other staff. We hope your recovery is continuing to go well. Best wishes, The Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Fantastic service
Rated 5 stars out of 5
by Helyna - Posted on 02 January 2024
I cannot praise the eye team enough…efficient, proficient and friendly. I was seen quickly and felt safe in the hands of experts! Thank you…you are a credit to the NHS!!!
Visited Eye - accident and emergency services on January 2024
Review titled Prince Charles Eye Unit
Replied on 04 January 2024
Dear Helyna, Thank you so much for your positive and kind feedback. It has been passed on to the Eye Unit team and also shared with our wider staff. Many thanks again, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Great Service as always
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
We attended the eye casualty department today. All the staff were helpful and efficient. My husband was seen quickly and his problem was recognised and dealt with speedily. Keep up the good work Windsor!
Visited Eye - accident and emergency services on September 2023
Review titled Prince Charles Eye Unit
Replied on 11 September 2023
Dear Relative Many thanks for taking the time to post a review of your husband's visit to the Prince Charles Eye Unit Eye Casualty - it is great to read that he was seen quickly and that the staff were helpful. Your feedback has been shared with the team in Windsor. We hope your husband is feeling better now. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2023
Just wanted to say a big thank you to the eye casualty. Absolutely wonderful receptionists and nurses all kind and polite. Had quite a long wait due to staff changeover but all the ophthalmic doctors were great to. Wonderful that students are also being trained by such caring teams it bodes well for the future. Clear diagnosis and treatment and advice. NHS at it's best. Keep up the great work. Some of your other sites could learn a lot from the professionalism of this unit!!
Visited Eye - accident and emergency services on February 2023
Review titled Prince Charles Eye Unit
Replied on 14 February 2023
Dear Patient Thank you for your feedback - it is great to read that you had such a positive experience. Your review has been shared with the team at Windsor and with their senior managers in Reading. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
Great experience in eye A and E . Short wait, very professional service , problem with eye dealt with and after care advice very well explained . Well run and caring service
Visited Eye - accident and emergency services on January 2023
Review titled Prince Charles Eye Unit
Replied on 01 February 2023
Dear Patient Thank you for posting a review - it is great to read that you had such a positive experience at our Eye Casualty Department in Windsor. Your feedback has been shared with the team there. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Wonderful service
Rated 5 stars out of 5
by Marcela - Posted on 29 November 2022
Great experience from the moment we booked into the Eye Casualty by friendly receptionist , triaged by lovely knowledgable nurse and seen by an extremely professional doctor who put us at ease and made us smile even though we were so worried about the eye . Thank you all for being so wonderful . We are grateful for all your help . You all deserve a medal.
Visited Eye - accident and emergency services on November 2022
Review titled Prince Charles Eye Unit
Replied on 05 December 2022
Dear Marcela Thank you for posting a review of your experience at our Prince Charles Eye Unit Eye Casualty. It is great to read that you had such a positive visit and the staff made you feel at ease. Your feedback has been shared with the team at Windsor and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exemplary practice
Rated 5 stars out of 5
by Lorna Anderton - Posted on 31 October 2022
I attended the casualty department without an appointment. The attention I received from registering until being seem by a doctor was courteous, sensitive and thorough. Thank you to the team. I cannot fault the service I received and am deeply grateful. It was very busy during the morning but this in no way affected the patient xare afforded to all present. I experienced the NHS at its best this morning.
Visited Ophthalmology on October 2022
Review titled Prince Charles Eye Unit
Replied on 14 November 2022
Dear Lorna Thank you for taking the time to post a review of your experience at the Prince Charles Eye Unit. It is great to read that you were treated with care and professionalism and your feedback has been shared with the team at Windsor. Patient Experience Team, Royal Berkshire NHS Foundation Trust