Weston Park Hospital - Ratings and reviews
Reviews
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Review titled Terrible booking systems
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
It feels like a lottery getting an appropriate appointment booking at this hospital and like entering some kind of awful paralel universe if you need to get it changed or sorted out. I have had so many wrong letters, double-bookings and inappropriately changed booking where wrong that I have lost count. To top it all off, I have now finally entered a new and horrible phase of getting letters for appointments at times I can't make, with one number on to ring, which leads to an office where they say they can't change the booking! I wish to goodness someone would check that any new admin systems they put in place actually work and that all staff know what to do. Nobody seems to think about how things actually work out for patients. When you have to attend the hospital very frequently (I have now been doing this for a year and have at least another year to go) constant screw-ups with admin are no small thing. What a waste of time and energy for everyone involved. I have decided that it is time to make complaints and leave reviews because using up specialist nurse time on trivial administration is not on when their work is better done looking after patients and when the hospital management / leadership don't pay enough attention to whether their systems work, thus endlessly putting both their staff and the patients in a difficult position. Will somebody please get a grip on these systems?
Visited Cancer Services on October 2023
Review titled Weston Park Hospital
Replied on 08 November 2023
Thank you ever so much for taking the time to share your experience with accessing care at Weston Park Hospital. We are really sorry to read that you have had a poor experience with arranging appointments, and appreciate your frustrations with this, particularly as you have regular appointments to attend. We have shared your feedback with the team at Weston Park who have said how very sorry they are to hear that you have had issues in contacting their team as well as with getting an appointment. This is something which has been recognised and the team are working on implementing new processes with the aim of these improving the service for our patients. This includes a booking line which will be constantly manned between set hours with a queuing system meaning patients will not have to leave messages and will be able to speak directly to a member of their team relating to their appointment. While this may take some time to be fully implemented the team are aware of the issue and putting some measures in place focusing on making improvements to this process. However, if you wish to follow this up for your specific experience to be investigated, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and help you with your appointment issues.
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Review titled Professional, Kind and Caring
Rated 5 stars out of 5
by Mrs G Hyde - Posted on 13 July 2023
What amazing staff in the assessment unit , reassuring , respectful , kind and caring with a smile. Thank you
Visited Don't know on July 2023
Review titled Weston Park Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and that the staff involved in your care were kind and caring. We would like to take the opportunity to wish you all the best with any ongoing care.
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Review titled Communication bad
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
Having left numerous messages no one ever gets back to you lack of communication fighting for appointments feeling very let down times are stressful enough without fighting for appointments
Visited Oncology - Clinical on April 2023
Review titled Weston Park Hospital
Replied on 17 April 2023
Thank you for taking the time to share your experience, and we are sorry to read about the difficulties you are experiencing with making contact with the team involved in your care. We will raise this concern to the team at Weston Park so that they can review the contact information provided to patients. However, in order for us to look into your issue specifically, please contact our PALS team to formally raise this concern. They will ask you to share some personal details so that we can investigate this matter in detail. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Review titled Very good treatment and after care
Rated 5 stars out of 5
by Miss Joan Broadhurst - Posted on 28 April 2023
I have been attending as an outpatient for 2 years and have received excellent care from diagnosis to treatment. The staff work very hard under difficult circumstances but look after the patients and are always wiling to answer any questions
Visited Oncology - Medical on January 2023
Review titled Weston Park Hospital
Replied on 10 May 2023
Thank you ever so much for taking the time to share your feedback on your experience of the care you have received, we really appreciate this. We are pleased to hear that you have felt well looked after throughout your care and treatment, and are glad that you feel that you have always had any questions you have answered. Wishing you all the best.
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Review titled So bad its deplorable.
Rated 1 star out of 5
by David - Posted on 30 July 2022
Well, where do I begin. The care for my father from day one to 4 weeks in has been nothing short of something from the dark ages. Getting any information is like getting blood from a stone. My father regularly has no water to drink, table is full of rubbish and not cleaned up. I have constantly had to tell nurses to empty my fathers wee bag. Every morning I ring up and get the same “ ah he's ok” statement with no updates at all regarding blood test results or anything. I keep having to ring back or get a ring back later from someone who actually can relay details. During an increase in Covid there was no hand gel at all on virtually every occasion I visited. Bottles were empty. The doors which had a plaque stating” these doors are to be kept closed at all times” were jammed wide open. Guess what, Im sat here now after a week and a day after the ward contracted a patient with Covid because of these reasons. Not seen my father for 8 days and still can not get a reasonable response from anyone at the hospital. To say I feel let down with my fathers overall care is a massive understatement. Never did I imagine that Western Park Hospital was going to be this bad. It now scares me even more that if I sadly get cancer I may end up in there. It has been an eye opener to how bad the NHS and its lack of skilled personnel along with not enough funding has truly degraded. The fact that 80% of nurses can not speak a good fluent and understandable English language that is especially bad for older people with hearing degeneration is a sign that the local people do not want to work. I has to be the middle person in virtually every conversation with a nurse to my father. Most patients on the wards were having the exact same problems. Just sat here after constantly ringing the hospital for an update with no answer for 35 minutes. Now sat here again waiting for a nurse to call me back getting more annoyed as the time ticks by . Never in my life time have I witnessed such a decline in our NHS as Im witnessing right now. Its so sad , so annoying and so humiliating for my father it breaks my heart.
Visited Cancer Services on July 2022
Review titled Weston Park Hospital
Replied on 21 October 2022
I am very sorry to hear of your concerns. This is certainly not the experience we would wish you or your father to have. If you would like us to look into matters and respond to you formally, please contact our Patient Advice Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Thank you for taking the time to post your experience on the care opinion site, I again apologise that your experience was not positive and hope that you feel able to speak further about this. Kind regards
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