Lings Bar Hospital - Ratings and reviews
Reviews
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Review titled Weekend Staff Issues
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2023
My father has been a patient at Lings Bar for several weeks now and generally his care and the staff have been excellent for which I thank them. However on 3 separate weekends I have noticed a considerable deterioration in the level of care he’s received e.g Medication left for him on his tray, Nothing on his feet, left wearing the same clothes for 3 days, and staff basing themselves outside the’24hour’ ward at the tables rather than within the room as I believe is a safety requirement. No management available for me to raise these concerns with as it was a weekend.
Visited Rehabilitation on October 2023
Review titled Lings Bar Hospital
Replied on 31 October 2023
I was very saddened to hear this about your experience at Lings Bar. I would welcome the chance to directly improve care for all our patients as soon as possible. I will put my contact details at the base of this reply and I would welcome the opportunity to discuss your concerns further so I can look into it in more detail. Please contact me directly via email Glen.Mason@Nottshc.nhs.uk
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Review titled Compassionate care
Rated 5 stars out of 5
by Pippa Ward - Posted on 10 October 2023
My father was admitted to Lings Bar Hospital, John Procter Ward for rehabilitation after a fall. We were hopeful that it was a chance for better things for him but unfortunately his health deteriorated quite quickly and he had to receive end of life care. All the staff were kind, compassionate, respectful and nurturing towards my Dad and got to know him as a person. The care he received was exemplary. Similarly, the way we were treated as a family was outstanding, we were consulted, listened to, included and cared for personally every step of the way, given 24 hour access when the time came and helped to navigate a very difficult and upsetting situation. Thank you to everyone involved in my Dad’s care in his final days, the doctors, ward managers, nurses, health care assistants and domestic staff, you are all admirable.
Visited Rehabilitation on September 2023
Lings Bar Hospital has not yet replied.
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Review titled General standard of care
by empathyfy74 - Posted on 16 March 2023
My mother was at Lings Bar hospital, Nottingham (Castle Ward), as part of her ongoing recovery from surgery and illness. I wish to put on record my thanks to those that cared for her, not only for the way they looked after her, but also the way they communicated with family members. I greatly appreciate all that you have done.
Visited March 2023
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Review titled Lings Bar Hospital
Replied on 20 March 2023
Dear_ Empathyfy74_ We are really pleased to hear that you appreciated the communication and engagement with your mother and you as a family. I have passed your thanks to the ward manager and matron to share with the team who will be happy to hear this feedback. regards Dawn Cronin General Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Sue - Posted on 05 January 2023
My Mother aged 93, received physiotherapy and was treated with great respect and care from all staff at Castle ward. I cannot speak highly enough of them. They were professional, polite and efficient. The ward was very clean and tidy. I would highly recommend Lings Bar.
Visited Rehabilitation on December 2022
Review titled Lings Bar Hospital
Replied on 16 January 2023
Thank you so much for taking the time to tell us about your mothers experience. The staff will be delighted to hear your feedback about the care and the environment on Castle Ward. I have passed on your comments to the ward manager to feedback to the team and to our Senior Matron and Managers. If we can be of any further assistance, please don't hesitate to contact us.
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Review titled Who is there ?
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2022
I rang a switchboard which I assumed was a direct line to Ling's Bar only to find out that it wasn't despite the number being published as the Ling's Bar number. After several calls I was told there was no patient under the name I had given resident. There was and is as they have later confirmed, but I find it astonishing that they initially told me that my friend wasn't there ! They have also given him no explanation as to why he remains there, as he feels fit enough to go home.
Visited Don't know on December 2022
Review titled Lings Bar Hospital
Replied on 19 January 2023
I was so sorry to read about your experience. It's frustrating to hear that they were unable to confirm your friend as a patient was resident. This may have been due to a number of reasons, one of which could be due to confidentiality around your friends admission. I have shared your feedback with Lings Bar Hospital as they may be able to give you a further update. I must also apologise for the delay in responding to you. The feedback has been shared with us via nhs.uk and it may be that the staff who would usually reply may not have received an email alert about your experience therefore the length of time to respond is longer than we would like. We really value any feedback about our services as it's the best way to improve on what we do and to listen and respond to feedback both positive and negative. Kin regards Jane
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Review titled The brilliant care of my late mother-in-law
by Mandy123 - Posted on 09 March 2023
My late mother-in-law was admitted to Castle Ward at Lings Bar Nottingham for potential rehab after a hip replacement for a pathological hip fracture. Although there was an expectation for her to have some recovery, her health deteriorated and she passed away on the ward. The staff on the ward looked after her in her last couple of months and gave us 24-hour access to her when we were told she was on end of life care. They were kind, compassionate and caring to her and to us, her family. We all want to say a huge thank you to the whole team. Thank you for your care, it was very much appreciated.
Visited December 2022
Provided by Care opinion
Review titled Lings Bar Hospital
Replied on 20 March 2023
Dear Mandy Thank you so much for taking the time to tell us about the experience your mother in law and your family received whilst on Castle ward. I have passed your comments to the ward manager and the Matron so that the staff receive this feedback. Knowing what aspects of care are most appreciated by patients and families helps us to focus on sharing what is good and supporting other families in the future. I would like to take this moment to pass on our deepest condolences to you all from all the staff at Lings Bar who had the privilege of caring for your mother-in-law and family at this time. regards Dawn Cronin General Manager
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Review titled Brother with Korsakoff's Syndrome
by Cleolilah - Posted on 02 December 2022
Brother with Korsakoff's in Lings Bar Hospital, Nottingham. They have been brilliant, caring, and always kept me updated. Gone above and beyond to help my brother, who has memory issues. Each and every member of staff has shown that they care about the patients.
Visited November 2022
Provided by Care opinion
Review titled Lings Bar Hospital
Replied on 02 December 2022
Thank you so much for taking time to let us know about your brother's care; it is great to hear that the staff have been caring and you feel have gone above and beyond what is expected. I will ensure that the team see your feedback. If there is anything we can help you with in the future, please do contact us. regards Dawn Cronin
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Review titled First class care
by importerey85 - Posted on 19 October 2022
My mum received end of life care at Lings Bar Hospital, every single member of staff went above and beyond. Not only did my mum receive the best care possible, they cared for our family too. First class, thank you.
Visited October 2022
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Review titled Lings Bar Hospital
Replied on 21 October 2022
Thank you for taking a moment at this very difficult time to write some feedback about the care Lings Bar provided to your mum and your family. I will pass this on to the team involved who I will know will be grateful to know that they were able to provide this for you all. If you have any queries please don't hesitate to contact us at Lings Bar and we will do our best to assist you. On behalf of the trust please accept our deepest sympathy for your loss.
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Review titled Care and compassion was exemplary
by RylandC - Posted on 11 November 2022
My partner of 40 years was admitted to Lings Bar in September for rehabilitation work following surgery for a hip fracture at QMC, Nottingham. She had been in QMC for two months after successful surgery during which time she had picked up an infection. She was barely conscious for three weeks, not eating, lost a stone. After recovery from the infection she was confused and agitated most of the time when awake, otherwise sleepy. Transfer to Lings Bar seemed a good move, "let's see how much mobility returns then we'll work out how to live". The staff started work the day after admission, however after 10 days in discussion with a doctor I learnt that she had mixed dementia with a life expectancy measurable in months, four days later it's weeks, she passed away on 15 October. The care and compassion given to Pat was exemplary, staff are engaged with the patient, a cheerful and respectful approach at all times. Towards the end I was shown the same compassion and help, they could not do enough for us both. The facility is permanently clean and tidy, the food is good. Despite important procedures they know when to be flexible for a family. I'm bereaved but happy Pat was in the care of Lings Bar at the end. I cannot praise this hospital, it's staff and it's attitude highly enough.
Visited August 2022
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Review titled Lings Bar Hospital
Replied on 15 November 2022
Dear Ryland C Thank you so very much for taking the time to write and post this. We are very sorry for your loss and the team were privileged to be able to care for Pat and you and your family during this time. I know that it was a rapidly changing situation for you all and I have ensured that the team are aware of your feedback and we are very moved that you would think to do this at this time of great sadness for you. Please do get in touch if there is anything you wish to discuss or if there is any support you think we can offer. Regards Dawn Cronin General Manager on behalf of the ward team.
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Review titled "Staff are amazing, friendly & professional"
by Lings Bar - Posted on 10 June 2022
Care is about people not procedures and they get the balance right. Food: Although sometimes excellent has strange combination of vegetables and sandwiches are never what you order.
Visited June 2022
Provided by Care opinion
Review titled Lings Bar Hospital
Replied on 18 June 2022
For relaying to the service user Thank you for asking the team to log your feedback, it is really important to us to hear your views. It is great to hear that your experience of the team was positive. We are aware that feedback regarding the food has been received and we are working with our catering team and dietician to review and improve the food choices. Our catering team have assured us that if patients or staff raise an issue at the meal, they will try to rectify it as quickly as possible. We will ask our ward staff to advise the catering team if there are any concerns and to offer alternative sandwiches. I will also pass on your comments to our catering team. I'm sorry that meals have not been as you expected. Please do tell us at the time so we can do our best to meet your needs.
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