Frome Community Hospital - Ratings and reviews
Reviews
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Review titled Rude
Rated 1 star out of 5
by Nila A - Posted on 02 April 2024
Took my daughter to the urgent care centre due to her having croup (have done this twice in the past, with appropriate help and medication being given). Seen by very rude nurse practitioner, belittled me for bringing my daughter in with 'just a cough' and told me I shouldn't be there. This is against NICE and NHS guidance, steroids should be given based on description of the symptoms due to croup causing symptoms predominantly at night. She should have at the very least given information on what symptoms to watch out for and when to seek medical attention, she has a duty if care to do this as a nurse. Very worrying and disappointing behaviour
Visited Urgent care centre on March 2024
Frome Community Hospital has not yet replied.
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Review titled Poor experience with this service.
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2024
Attended the minor injuries and illness department of this hospital at 6pm and waited patiently to be seen. I attended due to severe inner hip pain which left me struggling to bare weight on it, like most I expect to wait as is the norm these days. At 7pm they turned the lights off and locked the doors, practically in the dark with people in the waiting room looking concerned at each other. I was pleased to finally hear my name and followed the nurse on duty to a room limping. Once there was asked what the problem was. explaining my symptoms and pain I was currently experiencing I was met with the rudest most condescending nurse I’ve ever met, she was instantly dismissive, talked over me and completely uninterested in anything I had to say. Apparently this hospital is not a minor injuries and illness department, even if I required an x-ray this wouldn’t be possible as they don’t x-ray hips, honestly that is ridiculous. I’m neither frail or have any known underlying health issues such as high BMI which could determine the outcome of treatment at this hospital. This person then diagnosed my condition, told me I didn’t appear to be limping even though I confronted her regarding this out of shock and said, did you not just bring me into the room. Is it any wonder patients and the ruh struggles when minor injuries or illnesses are not attended to in a appropriate manner at this hospital. This hospital does not provide this service after 7pm, doors are locked and patients are told their closed over a intercom at the main entrance. patients already there are affectively locked in. For all those wonderful staff and patients at this hospital I truly hope they treat you with the respect you deserve. By the way there isn’t a radiologist in the building after 4pm if you are needing an x-ray for any reason.
Visited Urgent care centre on March 2024
Frome Community Hospital has not yet replied.
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Review titled Right time, right place
Rated 5 stars out of 5
by Marianne Staniforth - Posted on 12 March 2024
I arrived at your hospital on Friday, having had a unexpected 'turn'. Having got a pacemaker, I continued feel unwell and was informed I needed to attend your hospital for further tests. The staff couldn't have done more. Because of that I'd experienced before, I was seen and tested quickly and given further advice to go to A & E, Bath. I would like to say a big thank you to all the staff that helped and supported me and I wouldn't hesitate to say they couldn't have done anything more. I left the hospital reassured that all would be well. Thank you so much
Visited Don't know on March 2024
Frome Community Hospital has not yet replied.
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Review titled Lovely Staff
Rated 5 stars out of 5
by Charlie GH - Posted on 16 January 2024
I visited the centre with a problem and the staff were so friendly. The lady who saw me was very caring and considerate. A great experience and very reliable. Thank you to the lady who cared for me that day. You are a great contributor to the practice.
Visited Urgent care centre on January 2024
Review titled Frome Community Hospital
Replied on 17 January 2024
Thank you for taking the time to leave such lovely feedback. I will make sure the staff in Frome see your comments. I do hope you are on the mend. Kind Regards Hannah
Provided by Care opinion
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
I attended Frome MIU with a fractured ankle. All staff, without exception, treated me with courtesy and care. I left feeling reassured and knowing I had been in good hands. Prior to this, I was unaware of the scope of MIU's. My experience was NHS at it best. Thank you to you all.
Visited Urgent care centre on January 2024
Frome Community Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Dianne Metherell - Posted on 13 December 2023
kind quick diagnosis and treatment for dislocated toe. Refreshing to see knowledge being passed on in a respectful non patronising way.
Visited Urgent care centre on December 2023
Review titled Frome Community Hospital
Replied on 14 December 2023
Thank you for taking the time to send us your comments. I am glad you have had such a positive experience in Frome MIU, I will pass on you comments to the staff involved. I hope your toe is feeling better soon. Kind Regards Hannah
Provided by Care opinion
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Review titled Urgent care lived up to its name
Rated 5 stars out of 5
by Richard Woodroofe - Posted on 09 October 2023
My wife took me to the Hospital as I became unbalanced and uncoordinated while we were out walking. The Urgent care team assessed me quickly and decided that I needed to go to Royal United Hospital immediately. They arranged and briefed the para medics who transferred me. Without the speedy investigation and decision of the Urgent care team the outcome could have been far worse for me. Thank you
Visited Urgent care centre on October 2023
Review titled Frome Community Hospital
Replied on 10 October 2023
Thank you for your kind comments, I will make sure the staff are told. I am glad that you had such a positive experience and I hope you are on the mend now. Kind Regards Hannah
Provided by Care opinion
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Review titled Mixed response
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
The receptionist was cheerful and helpful but the nurse surly and dismissive of an inner ear infection which caused an additional 2days of pain and discomfort. Antibiotics then given by GP
Visited Urgent care centre on September 2023
Review titled Frome Community Hospital
Replied on 25 September 2023
Thanks you for your feedback. I am sorry that you were not happy with your treatment in Frome MIU. If you wish to discuss this further please contact our Pals team on pals@somersetft.nhs.uk and one of our clinical leads will be able to discuss your care. I do hope you are fully recovered now. Kind Regards Hannah
Provided by Care opinion
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Review titled Great Physiotherapists
Rated 5 stars out of 5
by Carolyn Laurenson - Posted on 03 July 2023
Couldn’t make it to my appointment today and anxious not to leave the physio waiting and wasting her time I attempt to phone ( @ 9.0 am) the dept. After going round in circles I discover the Physiotherapists don’t receive phone calls, 10 mins before my appointment I’m given the number at Bridgewater and get through to a sympathetic receptionist who will let my physio know! One hears all the time of patients who don’t turn up and how much it costs the NHS but then you make it well nigh impossible to actually let the appropriate dept. know. Unfortunately I woke up being sick so didn’t have a decent time to get in touch, in different circumstances my husband would have driven to Frome hospital to inform them but that was not possible. I noted at the end of each number was a message asking callers to ‘be kind etc’ to whoever answers one’s call - I felt no unkindness just a slightly hysterical urge to laugh and weep at the same time. I’m 80 so remember fondly of the time when one simply made one phone call to a receptionist who would more often than not tell one off for cancelling at the last minute. I’m okay with the internet but so many older people aren’t and must end up so utterly confused and miserable and in some cases inadequate. Fabulous hard working staff all round …. Admin…must do better you owe it to both patients and staff.
Visited Don't know on July 2023
Frome Community Hospital has not yet replied.
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Review titled This is not an Urgent Care Centre
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
Despite what it says on the website this is not an Urgent Care Centre, it is a Minor Injuries Unit. We wasted time visiting this site when I needed treatment.
Visited Urgent care centre on June 2023
Frome Community Hospital has not yet replied.