Hainault Health Centre - Ratings and reviews
Reviews
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Review titled The numbers don’t work
Rated 2 stars out of 5
by Jamila - Posted on 03 April 2024
Been trying to rebook my appointment for two days straight by calling the number that was sent to me to rebook but it never works. Says on the text that the clinic is open 8:30am to 5:30pm, I called at 5pm and the clinic was shut. I’ve made at least 20 calls in the last 2 days. What is going on? What number works for this clinic? And why do they provide a number to call that is not active? What is the clinic actual working hours? Stuff like this needs to be updated.
Visited April 2024
Hainault Health Centre has not yet replied.
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Review titled its been over a month
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
i went to this clinic to get tested for irregular menses. we did an ultrasound. not only did they make you wait for so long when there were barely any people attending the practice. Its been over a month now and they still have not provided my GP with any results from the test. They said it would take a week for results to be sent over but its been over a month and i am still waiting.
Visited January 2024
Hainault Health Centre has not yet replied.
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Review titled Blood test area lethargic
Rated 3 stars out of 5
by Anonymous - Posted on 18 August 2023
The receptionist on first floor was texting then shortly after I rustled my blood sheet she looked up, I said is this the blood test area? (my first time at clinic) she just said name? No hello or greeting. I gave my name and she said take a seat. Wouldn’t have cost her a friendly greeting especially as I’m a smiley receptive person. The lady doing the blood test was nice enough who apparently only covers 2/3 times a year when short of staff, but she was also lethargic like she’d been up all night! Radiated no energy at all. I’m glad it’s not my local clinic. Some people going there will already be ill and need a bit of a lift, not an unnecessary dreary service. It’s not like they were working from a bomb shelter or something! Buck up! It’s a job whether u like it or not.
Visited August 2023
Hainault Health Centre has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Went for an ultrasound scan. Immediately after the scan, the sonographer advised I really needed to see my GP and my results would be with my GP in two days time. He added the scan showed I had several lumps. This sounded urgent, which was very alarming and I left feeling anxious and upset. It is now 8 days later, my GP has still not received my results and I have been left worrying, I hope needlessly. To add, my GP did this referral in December and I've had to wait nearly 3 months for a scan for suspicious lumps, which may be cancer, extremely poor service.
Visited March 2023
Hainault Health Centre has not yet replied.
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Review titled Pathetic service
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I went for blood test today (28/02/2023) and had appointment at 14:10. I got there at 14:08 and told the receptionist my name and was told to take a seat. After half an hour I spoke to the receptionist again. And she had not marked that I was there. The woman who was doing blood tests was also standing there and had already sent me a text message to say I missed my appointment. When I told her who I am then she took my blood sample for test and apologised for the mistake. The receptionist was busy talking on her phone all the time (did not seem like work related) and did not even apologise for her mistake. It wasted my half an hour out of my working day and annoyed me. This is the first time I visited Hainault Medical centre and will probably be the last. Very disappointed with the service. I just regret not taking her name but I’m sure it’s on the system
Visited February 2023
Hainault Health Centre has not yet replied.