Barking, Havering and Redbridge University Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled Very slow and no updates on progress
Rated 1 star out of 5
by Alistair - Posted on 08 April 2024
Arrived with an expected Heart Attack. Had the same in Feb 2023. That time they analysed my Bloods, confirmed Heart Attack, said they could not desl with it and transferred me to Barts, 2 hours later all sorted with 3 stents. This time, gave bloods at 6.00, still sitting here at 22.40 waiting for results and update. Terrible service. If I have had s heart attack I fully expect them to move me to Barts again. Ambulance service should not take Heart patients to a hospital that is not equipped to deal with them.
Visited April 2024
Barking, Havering and Redbridge University Hospitals NHS Trust has not yet replied.
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Review titled Appalling wait times in A&E
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
I arrived at Queens hospital at 9pm with severe chest pains. At first, I had a blood sample taken and an ECG which was swiftly done. However, once at A&E the service went down hill. Elderly people waiting in corridors for a bed with not an ounce of dignity shown to them. No chairs for people to sit on and many patients either sitting on the floor out of sheer desperation or standing for hours. After 5.5 hours of waiting I was finally moved to eSDEC department at 2am where we were told the doctor has gone on his break and there are only 2 doctors working. No updates given about waiting times. No checking of patients to make sure they are okay. Now 9am and still no updates. Over 12 hours later, and still waiting to be seen. No explanation given about the long wait. Many patients have been here since 1am and not one has been seen in that time. Absolutely shocking behaviour! First time at Queens and most likely will be the last time. Barts trust I have always been seen within 4/5hours max and usually discharged within those 4/5 hours. Queens needs urgent reforms as in my opinion it is going downhill rapidly. Lots of unhappy and upset patients waiting in A&E
Visited November 2023
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 29 December 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency
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Review titled Majors
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Ex - husband taken to resus for the 5th time this year. Care recieved in resus, Bluebell B, I can't fault. Majors is another story, no jugs of water, no pillows, no toast for breakfast, as they had no bread.
Visited May 2023
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 07 June 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Lead Nurse for Acute & Emergency Medicine
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Review titled Poor management
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
Attended appointment for planned surgery today which was brought forward by 2 days. Having waited 10 hours for surgery to then be told it would be cancelled is totally disgraceful. Reason for cancellation was there was no radiographer there (left at 4pm). Radiographer was required during operation process. My query is that my operation was planned - has been in the planning for over a year. Why is it that my operation was not done earlier in the day when it was a 'morning surgery' case? I am also nearly £40 out of pocket as had to pay taxi fares to and from hospital. Very poor management of a 'planned' procedure.
Visited February 2023
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 07 June 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Not impressed with treatment
Rated 3 stars out of 5
by Anonymous - Posted on 26 March 2023
My mother had a fall in September 2022, in October 2022 saw a consultant who said she needed a replacement shoulder joint as it is broken and would not heal, permanently in a sling and taking painkillers. Had pre-assessment for 3 months which ran out end of January 2023. Had a phone call to my mother from another Consultant on 10th February 2023, who had no records of letter or meeting with consultant in October above only A&E in September 2022. Was concerned and have checked twice with doctor, who has contacted hospital and told still on the list for operation. Patient has broken joint and will not heal without operation and 6 months since break identified and limited with day-to-day what they can do, not impressed. I know there are delays for everyone, but not improving for patients waiting for operations.
Visited September 2022
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 07 June 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Left Standing with a Fractured Knee
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2022
I visited A&E as advised by 111 after I had fallen and badly damaged my knee. I arrived and was told my appointment was canceled and was told to wait. There were no seats and I was left standing with my knee for nearly an hour. Finally, the receptionist rudely told me I would not be seen and needed to transfer. I then went to Harold Wood and after a 4 hour wait managed to get an x-Ray, but I needed an MRI which they did not have the facility to do. I have had to wait 2 days for a call from the fracture clinic, and now being told I need an MRI but they cannot refer me and I need to go back to my doctors (who I cannot get through to ever) and been left with a knee I cannot walk on!
Visited April 2022
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 06 June 2022
Thank you for taking the time to provide us with your feedback, the Urgent Treatment Centre is not managed by Barking, Havering and Redbridge NHS Hospital Trust it is managed by Partnership of East London Co-operative (PELC). We work very closely with the PELC Management Team and will ensure your feedback is passed onto them so that they are aware, however if you would like to contact them directly, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your feedback. Kind Regards The Patient Advice and Liaison Service