Liverpool University Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Amazing place and staff
Rated 5 stars out of 5
by Liza - Posted on 26 March 2024
My husband was admitted after a heart attack, the staff all over hospital couldnt of been nicer, more friendly or professional with the care he got and support for myself and our daughter. He was treated so well in both wards he was on (ccu and then birch). Cant thank you enough for all your hard work and for just being there
Visited March 2024
Liverpool University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Read this please
Rated 5 stars out of 5
by C arol - Posted on 15 January 2023
The building was opened in October 2022 and so is brand new. It is beautiful. I have been in a few hospitals on Merseyside including Arrow Park ( some staff were really good but place dirty food horrible. Very far away) This new Royal Liverpool is incredible and right on my doorstep. As for the staff, everyone I met there nurses, cleaners nursing assistants and doctors, multi disciplinary teams In fact everyone were kind,, ccompassionate, hard working people who were not judgmental and did their best for absolutely every patient. They clearly put patients first (I have been in hospitals where this is not the case, although that is rarely the nurses) And the food at the Royal Liverpool is really, really good!! This amazing hospital is the number 1 reason I do want to move as well as the fact I love Liverpool and (most of) the people who live here are really lovely. My mum had worked all around the world and she said that the nicest people she had ever met were scousers!. I think the Royal Liverpool Hospital is amazing and I hope it continues to be so. Thank you all xx
Visited January 2023
Liverpool University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Impossible to reach them by phone
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
On 24th November at 4:15pm I had an appointment with a consultant at Broad Green Hospital. One of the things he told me to do before leaving the hospital that day was to go to the department of the hospital called the Appliance Section, where I could collect the prescription for a voucher that he had processed on the system. By the time I got to this Appliance Section on the other side of the hospital it was 4:40pm and they were closed for the day. I live quite a distance from the hospital and I am unable to go back there specially for this. I have tried to phone them to find out if there's any way to have it sent to me. Today alone between about 10am and 4:30pm I attempted their direct phone line 100 times, according to my call register. It was unsuccessful: either 'user busy' or 'call failed' every time. Even now, after hours (8:25pm), it is still doing the same thing. So when the staff are not on the phone (and I can't even imagine how they draw breath or get anything else done since the line is continually busy), the line is set up in such a way that it drops incoming calls. And if anyone doubts that I am trying the correct number, it is the line ending 6002. I rang the consultant's secretary to ask for help getting through, and she tried transferring me, but failed. She said that she could remember getting through to them last Friday, as if it was a landmark historical event. It's clearly more memorable when one gets through than when they don't get through. There is clearly a problem in this department in terms of how much time staff are having to spend on the phone. And if they need the phone all that much, why do they have only 1 dedicated line that they happen to be unreachable on when it comes to incoming calls? And before anyone suggests calling via the switchboard/call centre/general lines, that is another nightmare. The call handlers don't have a clue which department it is, so I got sent through to physiotherapy one time, then on another occasion to hip surgery. Every time I had to start over with the people receiving those calls, to explain which section I was trying to get through, only to have them tell me that my call had been misdirected, then I would have to hang up and start over by phoning the general line again and asking them to get it right this time. One of the call handlers actually told me that unless I was asking to be put through to a specific department's appointments line, they would just connect me to some consultant's secretary each time and hope for the best. Note also that I did leave my phone number for the Appliance Section with one of their colleagues in an adjoining office, on the Thursday evening when I missed them by about 10 minutes, and she kindly offered to pass it on. If they have called, they have used No Caller ID and left no voicemail, which is as good as not phoning if you work for a department which has a phone number that is impossible to get through to at any time of day or night.
Visited November 2022
Review titled Liverpool University Hospitals NHS Foundation Trust
Replied on 29 November 2022
Dear Patient I am very sorry to hear of your experience and frustration whilst trying to get through to the department by phone. It looks like you have the wrong number, Can you try the following number - 0151 282 6022, if you are still unable to get through please email patientexperience@liverpoolft.nhs.uk and provide a contact number and we will get one of the team to call you back. Thank you
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Review titled Disappointingly slow
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
I went in to Broad Green Hospital dermatology unit for a skin biopsy on 12th September 2022. I was told that the results would take 6-8 weeks to come through. Now it’s almost mid November and there’s no sign of them. I phoned up to ask, and I was told that the results came back from the lab on 28th September but the consultant hasn’t written the letter communicating the results to me/my GP yet. No one could tell me how much longer I will have to wait for this to happen. In the meantime I am stuck in the position I was in before the biopsy, with a problem that feels like it’s actually worsening.
Visited September 2022
Review titled Liverpool University Hospitals NHS Foundation Trust
Replied on 11 November 2022
Dear Patient I am very sorry to hear of your recent experience when awaiting results for a skin biopsy and appreciate that not being given a timeframe is not helpful to you. I would advise that you contact the team again and inform them of your worsening condition in the first instance and I will also share your feedback with the team, however, as anonymous they will not be able to address your concerns specifically. If you feel that your concerns have not be resolved, please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 706 4908 / 4909 You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Prescot Street Liverpool L7 8XP Thank you