Dorset Healthcare University NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Great 111 service.
Rated 5 stars out of 5
by NinRos - Posted on 25 November 2023
Phoned 111 with my daughter 16week old. She had a bad cold and was working hard to breathe- not worthy of an ambulance, but needed to see a doc- booked it at Bournemouth Urgent care centre - fab service by call handler and nurse. Thankyou.
Visited November 2023
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 27 November 2023
Dear NinRos Thank you so much for taking the time to share such great feedback with us. I am really glad to hear that your experience of using the service was a positive one. I have passed your comments on to NHS 111 and asked that they share your feedback with all involved; they will be very pleased to hear such lovely feedback. Many thanks Rachael Pankhurst Patient Experience
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Review titled Great help - thank you
Rated 5 stars out of 5
by Julie Burrows - Posted on 17 June 2023
Arrived in Dorset from Essex for a 7night break and found daily meds had been left on kitchen table Phoned Drs but couldn’t help at 16:30 on a Friday afternoon as no one could sign off on a repeat prescription Phoned 111 and asked for help - could not have been more helpful also top tip given to ask for prescription bar code just in case pharmacy didn’t stock Received call back around time meds were due to taken and was sent text message with bar code Thank you 111 you really made a difference not only resolving the problem but also the kind way that you handled it
Visited June 2023
Dorset Healthcare University NHS Foundation Trust has not yet replied.
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Review titled Fantastic call handler
Rated 5 stars out of 5
by Mrs Linzi Howlett - Posted on 03 April 2023
I called today as my daughter had fallen off her scooter and broken her tooth and was experiencing pain. Our call handler was amazing. This is the first time I have used this trust's service as I am currently on holiday at my friend's house. Our call handler is a true asset to your team and should definitely be recognised for their amazing customer service. Thank you so much.
Visited April 2023
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 11 April 2023
Dear Mrs Howlett Thank you so much for taking the time to share your feedback with us. Your comment has been shared with the NHS 111 Team Leader who will share this with the staff, they will be pleased to hear such positive feedback. With Best Wishes Michele Peters-Phillips Patient Experience Facilitator Patient Experience Team
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Review titled If it’s an emergency 111 are great
Rated 5 stars out of 5
by DavRos - Posted on 01 January 2023
Phoned with an ongoing debilitating myalgia, fever and headache for 7 days over the Christmas period. Spoke to a call handler who booked me in 3 hours later. Great service. If you have a cold read the website.
Visited January 2023
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 11 January 2023
Dear DavRoss, Thank you very much for taking the time to tell us about your recent experience with NHS 111. I have passed your feedback on to the Service Lead and asked that they pass your message on to the NHS 111 staff. Your kind comments are very much appreciated. Kind regards, The Patient Experience Team.
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Review titled 111 & Urgent Community Response Team
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
I have had various interactions with 111 over the last month for both myself and a family member. On the last two occasions there was no wait to speak to a 111 adviser either which is impressive under the current pressures. On one occasion I was referred to an Urgent Treatment Centre in Dorset County Hospital which I didn't even know existed. There was no wait and I was seen by a GP within 5 minutes and prescribed with what I needed. On another occasion 111 sent out the Urgent Community Response team to a family member who I was caring for and they arrived within 3 hours. I was really impressed that instead of just trying to resolve the acute issue we called for, they looked at the situation holistically and have prevented potential Ambulance callouts and hospital admissions.
Visited September 2022
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 10 October 2022
Dear Anonymous, Thank you for taking the time to submit your complimentary comments for Dorset Healthcare, it is very much appreciated. I will pass this on to the relevant Service Leads and ask them to share this great feedback. They will be delighted. Kind Regards, Patient Experience Team.