Colchester Hospital - Ratings and reviews
Reviews
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Review titled Attentive Care
Rated 5 stars out of 5
by Emily Bowyer - Posted on 17 April 2024
I had our baby in Colchester Hospital having been admitted for reduced movements. From the First Lady we had look after us, to staff in the delivery suite, then the following aftercare on Lexden Ward, they were all second to none. The staff cannot do enough for you and truly are a credit to the NHS and their communities. I appreciate the difficulty they have when dealing with a large number of people with differing requirements for care but they do not discriminate and are willing to spend time explaining what needs to be done and what they are doing. A special mention to the delivery team and the midwife who was in charge on night shifts who were absolutely amazing throughout. Child birth is one of the most traumatic experiences I have had but they are a credit to you All staff who had any involvement in my care I would request are sent this and reminded that they are truly appreciated for the work they do and care they showed me throughout my stay. You really did make a tough experience a positive one for me and one I will never forget for the rest of my life. Thank you.
Visited Maternity services on April 2024
Colchester Hospital has not yet replied.
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Review titled Notorious for answering phones
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
In all departments, the admin staff are notoriously reluctant to pick up phones. It is extremely rare for a caller to speak to someone when ringing. One always gets the voicemail saying they are too busy, really? Chatting or on their mobile? I left a message a week ago today for a return call which the voicemail said would be in 48 hours - still waiting, and same answer today when called again. Even after making allowance gor the bank holiday they have had ample time to return the call. Everyone says they never get through. What are the admin staff and managers doing? Privatise the admin services and they would soon find what it is like not picking up phone or telling people to wait for 48 hrs for a return call, and then simply not calling at all.
Visited Dermatology on April 2024
Colchester Hospital has not yet replied.
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Review titled Care from Urology
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Thank you to the Urology team for calling to check on my recovery today. I very much appreciate the care you have given me since my Radical Prostatectomy two years ago.
Visited Urology on April 2024
Colchester Hospital has not yet replied.
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Review titled Vascular admissions
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
Please, you guys really need to pick up the phone. A nurse rang me in the morning today (5/4/24), to give me advance notification of an appointment for a procedure - the letter would shortly be in the post. Upon checking my diary, I found that there was a clash with an appointment for a procedure at Ipswich Hospital. I have been beyond desperate trying to contact the above department to discuss this problem but to no avail. I have rang over 40 times today, and all I hear is " Sorry , your call cannot be answered at the moment. Please call again later.". How long is this 'moment' ???. I cannot have two operations in the space of two days ..... so please will you pick up ????
Visited Vascular surgery on April 2024
Colchester Hospital has not yet replied.
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Review titled Appalling outpatient communication
Rated 2 stars out of 5
by Sally Hope - Posted on 22 April 2024
When I received my appointment letter,for a planned procedure,I enquired straight away where it was as I knew their was not a clacton ward at colchester hospital. I even had a phone call the week before to confirm the date,time and clacton. 3 day diet and bowel prep. on arrival no one there. A member of reception team who noticed we had been waiting on the cameras came to assist us, managed to find another member of staff who contacted colchester hospital,to find I should have gone there. To you both, I cant thank you enough for getting them to wait untill we travelled there and got my procedure done. To the person who phoned me and told me to go to clacton,you should be disciplined for the stress and upset you caused. When appointment letters are sent out make sure they have the correct location on.
Visited Diagnostic Imaging on April 2024
Colchester Hospital has not yet replied.
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Review titled Unhelpful bureaucracy?
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2024
Two examples: Dermatology - I have had alopecia for over 3 decades. At the outset was referred to wig providers through Colchester hospital. Over the years it had not been necessary to go back for repeat prescription for the wig as the wig providers had details. The hospital now has a new policy whereby a fresh referral is required. Fair enough. However, it's little short of bureaucratic. Telephoned the dept but they did not return my call for a week, but called within minutes of I emailing them to say would raise the matter at a senior level. I was told I have to see my GP who then has to refer me to a dermatology consultant, then once I have seen the consultant he/she will deal with the referral. Is a referral and all that involves really necessary? My alopecia is the same as before which the wig provider or the GP can see. It would waste GP time, increase the waiting list whilst waiting for dermatology app, and waste consultant's time, all this when govt is trying to reduce waiting list by authorising pharmacies to take over some medicinal roles. Oral Surgery - been in pain for some weeks. On day of app and over the weekend had excruciating pain, not able to open mouth to speak, eat or drink, without experiencing agonising pain. Had not been able to eat/drink much over the weekend. Asked the doctor to give pain numbing injection. Declined, saying the appointment was for consultation only and advised me to take stronger pain killer tablets as paracetamol had had little impact. Appreciate the doctor would have only been following the policy, not to treat the ailment during consultation appointment. Options left - put up with pain for several more hours waiting for stronger pain killer to take effect if it did, and not be able to eat/drink much again, or could go to A&E and add to the clogged up waiting room though on a previous occasion when had to go to A&E for the same type of pain was told no one available to deal with pain in the mouth. Are the management who make such policies deliberately trying to create longer waiting list to justify their demand for increased funding from the govt, or is it just that they have absolutely no idea of how to make practical policies. Should get rid of most of such managers and make the consultants in charge of policies for their department.
Visited General Medicine on April 2024
Colchester Hospital has not yet replied.
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Review titled Caring and friendly
Rated 5 stars out of 5
by Michael Barnett - Posted on 27 March 2024
I have recently had to be treated by the urology team at Colchester hospital and can only say what a great team of Doctors & Nurses I couldn’t have had better service or care anywhere . Thank you so much all of you. Having a prostate biopsy was quite daunting but I was totally put at ease and had no issyes
Visited Urology on March 2024
Colchester Hospital has not yet replied.
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Review titled Bad phone system
Rated 3 stars out of 5
by Isabel - Posted on 23 March 2024
This review system does not list the Urgent Treatment Centre so had to select 'Don't know'! Tried calling the phone number on Col hosp website, system asks what department you want, said Urgent Treatment Centre then system offered options of Harwich or Claxton but not Colchester!
Visited Don't know on March 2024
Colchester Hospital has not yet replied.
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Review titled It made such a difference
Rated 5 stars out of 5
by michael reynolds - Posted on 04 April 2024
I attended the out patience dept at 0815 am on 26th march, was received by the nurse who on checking my details, spotted it was my birthday. She then sang "Happy Birthday" to me. Even the consultant wished me a very happy day. One of my most memorable birthdays. Thank you to the team.
Visited Haematology on March 2024
Colchester Hospital has not yet replied.
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Review titled Eye Theatre excellent
Rated 5 stars out of 5
by Ed Sedgwick - Posted on 21 March 2024
Had a procedure at the eye theatre to correct a drooping eyelid the attention I received from start to finish was excellent and could not be faulted. Nice cuppa and biscuits after treatment thanks
Visited Don't know on March 2024
Colchester Hospital has not yet replied.