Alder Hey Children's NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Perfect
Rated 5 stars out of 5
by Jodie - Posted on 05 April 2024
My daughter was diagnosed with Type 1 Diabetes in March 2024 after a visit to A&E at another hospital. We were transferred to Alder Hey the next day. Honestly, I cannot fault a single person we have met and the service we have received has been amazing. I feel so grateful to be under such a wonderful hospital. Special thanks to the wonderful Diabetes Team (I cannot leave names on this review, but they know who they are).
Visited April 2024
Alder Hey Children's NHS Foundation Trust has not yet replied.
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Review titled great camhs team
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Hello, My recent experience was great at Camhs and they were so welcoming,I just felt so happy with the lady who was on the video call with me it was all very good and it was a very helpful call. Thank you very much!
Visited December 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
Thank you for taking the time to leave feedback. I am very pleased that your experience with CAMHS was positive - I will make sure this is shared with the team.
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Review titled No help at all
Rated 3 stars out of 5
by Anonymous - Posted on 04 August 2022
Only wanted one copy of diagnosis.On hold for 25 minutes. Call handler sounded like I'd just woken her from an afternoon nap. She couldn't have been anymore disinterested if she tried. Apparently emails can't be sent from hospital to parents although they have before.
Visited August 2022
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 05 August 2022
Dear Parent/Carer Thank you for providing this feedback. We are really sorry about your recent experience when calling one of our services. If you would like us to investigate this further please contact our PALS/Customer Service office on : 0151 282 4907 Option 4. Kind regards Patient Experience Team
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Review titled Chaotic & Unclean
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
What a terrible, stressful experience using the Pharmacy! The wait was ridiculously lengthy, the waiting area was over-crowded, unclean & had little care given to viral spread! Staffing levels were clearly too low & have seemed to get worse over time
Visited August 2022
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 January 2023
As Chief Pharmacist I am responsible for the Pharmacy Outpatient service. I am sorry to hear about your poor experience. I am constantly working with the team to monitor, review and develop the outpatient pharmacy service so that it meets the needs of our patients. After consulting with the Trust Domestic Services manager a change of cleaning schedule is being explored to meet the demands within the department.
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Review titled Pharmacy has wait times longer than A&E
Rated 1 star out of 5
by Ava B - Posted on 02 August 2022
What a terrible experience we had at the pharmacy! Staff were too busy to adequately explain dosage & were unable to take the time out to assist us with questions about side-effects. We waited for nearly an hour & a half to be seen. My child is clinically extremely vulnerable & she was exhausted by the wait. So much so, she was unable to attend her sister’s birthday. When I explained this to the pharmacy staff, they really couldn’t care less
Visited July 2022
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 05 August 2022
Dear Ava B Thank you for your feedback. I would like to apologise for the poor service, I will be working to ensure this doesn’t happen again and lessons are learnt by the team. Kind regards Mo Azar Chief Pharmacist/ Director of Pharmacy and Medicine Alder Hey Children’s NHS Foundation Trust