North Middlesex University Hospital - Ratings and reviews
Reviews
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Review titled Exceptional Proffesionalism
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Both doctor and nurse were very courteous, informative and sensitive to our needs. After procedure they clearly explained the after care needed.
Visited Dermatology on April 2024
Review titled North Middlesex University Hospital
Replied on 09 April 2024
Dear Service user, We thank you very much for your positive feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
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Review titled Information zero
by Anonymous - Posted on 05 April 2024
My husband is in now in the surgical ward. He is 80 he fell from a step ladder and fractured his skull. I have no complaints with the treatment or the staff. My complaint is this. We are not told anything. He was initially in for 2 days observation then told going home Monday then going home Tuesday or Wednesday. They've now stopped mentioning when he is going home. He's had scans of his head, they've never told us the results. Why he is still there we don't know. Other than a pneumonia jab since he's been on the ward I don't believe he's had any medication. If you as the staff what is happening with his care plan they know nothing and say you have to ask the doctor. My husband is 80 and hard of hearing and the staff have accents which are hard for me to understand and practically impossible for him with his hearing loss. In fact he was given offered pain killers when he wasn't in pain because he misheard. Before the accident he was a fit 80 year old whose always out walking. Now he spent over a week in bed other than going to the toilet. My fear is by the time he gets home he won't be able to walk. They used to take people like him for a little walk along the ward for a bit of exercise. I tried to encourage him today to come with me but he didn't want to chance it. Had one of the nurses told him to go with them he would have done it. I myself had a heart attack in January I was treated at Whipps Cross and Barts. I was told exactly what to expect and what drugs I was taking for what reason kept up to date at all times.
Visited General Medicine on April 2024
Review titled North Middlesex University Hospital
Replied on 08 April 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their e-mail address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
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Review titled Outstanding Dermatology Duo
Rated 5 stars out of 5
by Philippa - Posted on 26 March 2024
I received outstanding care, professionalism and kindness today. It was a simple procedure but nonetheless I was apprehensive of what was going to happen. I was clearly talked through the possible outcomes. Thank you dynamic dermatology duo! 🙏🏻💙🙏🏻
Visited Dermatology on March 2024
North Middlesex University Hospital has not yet replied.
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Review titled First Class
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
I had a biopsy. As this was my first experience with this procedure, I didn't know what to expect. Fortunately, from the moment I entered the treatment room, the DR and his assistant created a remarkable air of calm; I was completely at ease. With nothing to worry about, the appointment went smoothly and was trouble-free. Parking can be a challenge, so best to have someone drop you at the hospital. Overall, I would highly recommend North Middlesex University Hospital Dermatology services.
Visited Dermatology on March 2024
North Middlesex University Hospital has not yet replied.
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Review titled Problem with communication
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
My urgent cardiology appointment was cancelled without telling me - I found out by accident from my GP app. Then the rescheduled in-person appointment was changed to a telephone appointment at the last minute. I was informed by a volunteer who could do nothing except pass on the information. There is no one in the department to talk to. I am left feeling very anxious and I don’t think this is a good service. I’m sure the health practitioners are excellent, but communication, certainly, is poor.
Visited Cardiology on March 2024
Review titled North Middlesex University Hospital
Replied on 08 March 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
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Review titled Very bad service
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2024
The X-Ray dept rang & cancelled my urgent biopsy 5 days ago and I have still not heard from them since. Having had cancer twice and this time finding abnormal hard lumps in my lymph nodes should be of utmost priority, but no one has bothered to contact me to rearrange an appointment. I have rang several times in the last 4 days, left messages on answerphone, emailed PALS, also been told by a receptionist that someone will contact me but so far nothing. I am now at my wits end as even my GP didn’t know what to do and said just wait to hear from them. I’m now petrified but putting on a brave face for my children’s sake.
Visited Haematology on March 2024
Review titled North Middlesex University Hospital
Replied on 11 March 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. Our Patient Advice & Liaison Service (PALS) have been in touch with you via email. If you have not been able to locate their correspondence, please email PALS to query at northmid.pals@nhs.net Kind regards, Patient Experience Team
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
I can honestly say excellent staff and service a credit to the nhs our first visit to the hospital and was pleasantly surprised
Visited Oncology - Clinical on February 2024
Review titled North Middlesex University Hospital
Replied on 08 March 2024
Dear Service user, We thank you very much for your positive feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
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Review titled 84 Years Old Man
Rated 1 star out of 5
by Nicky Nicola - Posted on 02 March 2024
Well last week my dad was bought in here by ambulance as he tried to pick me up from the floor (I have cerebral palsy and I fell). dad had his arms under my arms to pull me up and as I leant back on him to pick myself up dad went back on the floor and I fell on top of him. dad hit his buttocks on the floor. he cried. ambulance took dad to this hospital as they refused to take him to barnet hospital. done x-ray some blood test, painkillers and home. tuesday I took dad to gp. Again painkillers and this time referral to acute musculoskeletal for physiotherapy (still waiting for an appointment). Where are we now. Ambulance this morning took dad back to this awful hospital a&e . Guess what. Fracture on the spine. I said to the A&E consultant he was here last Saturday and they would not do a scan. consultant just shrugged it off.
Visited Accident and emergency services on February 2024
Review titled North Middlesex University Hospital
Replied on 25 March 2024
Dear Nicky Nicola, Thank you for your email. We are sorry to hear of this experience. We have escalated to the department concerned. Please can you kindly email PALS at northmid.pals@nhs.net with your contact number & email address. PALS can then provide you with a response from the department concerned once they have investigated the matter. Kind regards Patient Experience Team
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Review titled 83 years of age sent home
Rated 1 star out of 5
by nicky nicola - Posted on 26 February 2024
I have Cerebral Palsy and I fell on Saturday evening. I called my dad to help me get off the floor and as I leant back on him to push myself up I pushed him on the floor where he hit his coccyx. My dad has passed heart history and is on medication. He is a diabetic to. The paramedics were not concerned about the pain on his back but, very concerned with the irregular fluctuations of his heart. Paramedics took him in for this. Nmuh a&e sent my dad home after 3 hours and told him to contact the gp. An 83 year old with passed heart problems and nmuh did not keep my dad in to monitor his heart and perform the necessary tests. This morning I try to get him a gp appointment and guess what, no appointments. If I was not disabled I would have taken my dad to Barnet General Hospital. If I every need emergency treatment and the ambulances refuse to take me to Barnet General Hospital I would rather die gracefully at home or get a mini cab to Barnet General Hospital. Lets hope I can get my dad an appointment tomorrow morning at the gp. Absolutely disgusting !
Visited Accident and emergency services on February 2024
North Middlesex University Hospital has not yet replied.
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Review titled Excellent care received, very grateful
Rated 5 stars out of 5
by Susan Maxen - Posted on 17 February 2024
I was referred from the Diagnostic Centre on 24.11.23, given appointment at North Middx Dermatology on 16.2.24 and seen on time. I received excellent care from the Doctor & his assistant. Both were obviously very experienced, had a caring manner and explained everything clearly. I received very little discomfort when they carried out the procedure. I am 79yrs old, in a wheelchair, suffer from severe copd requiring niv forced ventilation with a face mask on for 20/24 hours. The doctor coped with my disabilities without making the face mask and my continuing to use the niv device a problem. He was so helpful, kind and nice with me. I am very grateful for the excellent care given to me by North Middx Dermatology Dpt, especially the doctor and the assistant I saw yesterday. Thank you both very much.
Visited Dermatology on February 2024
Review titled North Middlesex University Hospital
Replied on 11 March 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Dermatology Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, (PALS) Patient Experience Team