Torbay and South Devon NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
I attended A and E recently and I have to say even though they were extremely busy I received excellent care, from the lovely receptionist booking me in to the doctor who examined me in Minors. In particular the Triage nurse was very helpful indeed and went above and beyond, even helping me put my sock and shoe on after examining my injured foot. This same gentleman and other colleagues were very kind when a mum came in panicking about her child. I was very impressed overall, well done to the Team
Visited February 2024
Review titled Torbay and South Devon NHS Foundation Trust
Replied on 11 March 2024
Dear Service User, Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. I hope you are recovering well. Best wishes.
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Review titled No understanding
Rated 2 stars out of 5
by Ana Cunha - Posted on 25 July 2022
I have an appointment this morning and I've arrived 1 hour before so I checked in and wanted to look for some food or drink mashine because I didn't eat or drink in the morning and had an hour to eat something. A lady just looked at me and asked if I needed help. And I said I'm just trying to find somewhere I can have a drink or eat something while I wait for my appointment. She looked at me like if I was from another world. And even a patient made fun of it I know I'm not English but I think I deserve respect. I know this is a hospital not a shop but I was looking for a machine to have something to drink or eat. Anyway I'm waiting for my appointment and after I'll try to eat something quick to catch the train home.
Visited July 2022
Review titled Torbay and South Devon NHS Foundation Trust
Replied on 18 November 2022
Dear Ana Cunha, Thank you for your feedback, apologies for the delayed response. I am so sorry you were looked at as "if from another world" this is clearly not how we would expect our patients to feel. Again, please accept our sincere apologies. Kind regards.
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Review titled Wonderful staff, bad setup
Rated 2 stars out of 5
by LJ - Posted on 23 June 2022
I visited a&e after the urgent treatment centre and a call from 111. I was advised I should visit a&e to be seen urgently. All staff were lovely but my notes from visits and calls earlier in the day were not passed on. Waiting room was absolutely packed, with a 2 hour wait for triage and a 4+ hour wait for pain relief. It took over 7 hours to see a member of the medical team. All the staff we dealt with were wonderful, cheery, chatty and attentive, but I feel they were let down by not having enough staff, space or beds for their patients.
Visited June 2022
Review titled Torbay and South Devon NHS Foundation Trust
Replied on 18 November 2022
Dear LJ, Thank you for your feedback and apologies for the delayed response. Thank you for sharing your patient experience. We can only better the services of the NHS and make long standing improvements with the assistants of people like yourself taking the time to share your input. This is a great importance to the NHS, these are challenging times and your gratitude and appreciation is very welcome. Kind regards