London North West University Healthcare NHS Trust - Ratings and reviews
Reviews
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Review titled Phone numbers on letters are wrong
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
My mother has an appointment for an ultra sound - asking her to ring the hospital. The numbers on the letter are both wrong. Spoken to 2 helpful people - who are professionals and not switch board operators and make calls to 9 different numbers! What a waste of time, talent and money. Finally rang the main switch board - who tried to put me through. No pick up and I give up. Now not sure what’s happening and nhs may not have the info they want. Basic common sense approach -can the phone numbers be checked before the letters go out? Or if you’re changing numbers use the main hospital number -until things settle down. Wasting not only the Health Professionals time and money, but also stressing out the patients!
Visited December 2023
Review titled London North West University Healthcare NHS Trust
Replied on 07 December 2023
Dear Service user / Family Member, Thank you for taking the time to share your feedback regarding your experience with reaching our Trust. I am sorry to hear of the difficulties you have had with getting in touch with the ultrasound department and frustration with switch board. I would be grateful if you could contact our PALS team either by telephone or email so that we can obtain some further details from you to ensure your mother receives the correct care she needs. Our PALS team can be reached on 020 8869 5118 or by email at LNWH-tr.PALS@nhs.net Kind Regards, Emma Calnan – Patient Experience Officer
Provided by Care opinion
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Review titled Terrible Occupational health service
Rated 1 star out of 5
by New Starter - Posted on 17 August 2023
I had an initial appointment for which I expected all bases were covered and was assured by the nurse that I would be signed off fit for work. I then received a call back from the same department from another clinician that I would need to answer a few follow up questions, I agreed and had an another appointment two days later. Later I found out that I basically had to re answer all the questions again and they were not follow up questions, I feel as if the trust are trying to catch me out and are discriminating about my chronic long term medical condition. I also found the services conduct dishonest as they were not clear and did not explain appropriately what the second appointment would consist of. I found the consultation to be patronizing with the clinician stating I do not know what my condition is and how to manage it? I have emailed the line manager that I was supposed to be working under and let them know and apologised to them for wasting their time as my understanding now is that the trust may not allow me to start the new role as they are discriminating against people with certain disabilities.
Visited August 2023
Review titled London North West University Healthcare NHS Trust
Replied on 21 August 2023
Dear Sir/Madam, I am very sorry to read of your experience. We take feedback given to us very seriously and would like this looked into further if you would wish so. As this platform where you have left your feedback is anonymous we would recommend that you contact our PALS department with some further details. If you contact them either on 020 8869 5118 or LNWH-tr.PALS@nhs.net with your patient details they will be able to look into this further. Apologies again for your experience detailed and I hope that you feel better soon. Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled It was a really human and heart warming experience
by Buffy Frobisher QC - Posted on 16 January 2023
I went to Caryl Thomas Clinic in Harrow for a full sexual health screening (GUM/STI) following the end of a long relationship where the other party was probably not faithful. The staff were all absolutely wonderful from start to finish, it’s a very easy process, they took a real interest in my life in general and me as a person and did all the tests necessary. It was a really human and heart warming experience and not at all what I expected. I am not young any more and was very nervous as I had never been before. The hardest thing was making myself pee into the bottle! Drink plenty water if you go! I’d recommend everyone get checked. It’s massive peace of mind. My results came back negative but even if they hadn’t I feel sure any problem I might have had could be solved - go for it - be happy - don’t live in fear
Visited January 2023
Provided by Care opinion
Review titled London North West University Healthcare NHS Trust
Replied on 16 January 2023
Dear Buffy Fobrisher QC, Thank you very much for the feedback you have left for our service. I was so pleased to read of your positive experience and how you felt at ease by our staff at what could be a daunting time. I have made sure to pass this feedback onto the team directly so that they can appreciate all your comments. We also have a patient experience team where we are always keen to hear more about our patients experiences. If this is something you would like to do you can email us on LWNH-tr.PATIENTEXPERIENCE@nhs.net or by phone on 020 8869 3638 Best wishes, Leanne Fernandes Patient Experience and Engagement
Provided by Care opinion