PARTINGTON FAMILY PRACTICE - Ratings and reviews
Reviews
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Review titled :-(
Rated 3 stars out of 5
by El: they/them - Posted on 27 April 2024
(Note: my experiences at Partington Family Practice for the past two years have always felt accommodating, caring, professional, and helpful, with only a couple of exceptions.) I felt my pain was dismissed. The severe pain prompting me to need to call the practise for an appointment originally, and the lower back, and neck, usual level of pain I experience frequently, such as on day of my appointment. My neck was dismissed when I mentioned pain there during assessment and was not assessed. My lower back was assessed. However, I sensed little time was afforded and did not feel comfortable enough to provide my important concerns relating pain to what I've witnessed in my spine. This is the first time I managed to seek help for this issue burdening me for years, so this interaction felt really important for me to finally happen for help with the issue and help understanding why am I experiencing this. I struggle to meet my own needs on a daily basis, so understanding, accepting, and organising myself to get help I need is a long difficult process. I was told to take paracetamol and went home. It was one of the shortest appointments ever. I am grateful to be assessed by a medical professional, but feel negative about this casual dismissal. Also, despite being discussed in the same appointment and the one before this, I have still not received any contact regarding my follow-up blood testing for second time in a row. This is related to my second attempt at trying to understand what is causing my IBS-related symptoms so I can get a better understanding of my body via diagnosis. I tried the same process last year, and again, after a couple of appointments, the different practitioner dropped me. They stopped ensuring follow-ups despite explaining and agreeing to them in our appointments. Why do I finally start to get help and understanding for myself by contacting the practice, and why see practitioners who say they will see this diagnosis process through, who will ultimately stop trying and leave me alone during this diagnosis process together? ☹️
Visited April 2024
Review titled PARTINGTON FAMILY PRACTICE
Replied on 29 April 2024
Dear El Thank you for taking the time to leave feedback. I am very sorry that on this occasion we did not meet the high standards that you have experienced in the past. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we deliver the highest standard of care to all our patients. We would appreciate it if you could provide us with more details about your consultation so that we can address your concerns promptly and effectively - our email address is clinical.partingtonfamily@nhs.net if you wish to do this. Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to address your concerns and improve our services. Hannah Kenyon - Practice Manager
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Review titled Can’t fault them
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Never had any issues with this surgery. Always found the staff very helpful and the doctors are very helpful too
Visited December 2023
Review titled PARTINGTON FAMILY PRACTICE
Replied on 29 April 2024
Dear Patient Thank you very much for taking the time to leave such wonderful feedback. I will ensure this is passed on to all members of the team Hannah Kenyon - Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
Couldn’t fault the staff - both reception staff & GP were brilliant! I got all of the information that I needed & wasn’t made to feel rushed at all.
Visited November 2023
Review titled PARTINGTON FAMILY PRACTICE
Replied on 29 April 2024
Dear Patient Thank you very much for taking the time to leave such wonderful feedback. I will ensure this is passed on to all members of the team Hannah Kenyon - Practice Manager
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Review titled Good all round
Rated 5 stars out of 5
by Amanda - Posted on 12 July 2023
Staff are always helpful on reception and doctor I saw very informative and advised all doctors there to help and just to call. Excellent experience today.
Visited July 2023
Review titled PARTINGTON FAMILY PRACTICE
Replied on 22 November 2023
Thank you for your lovely review. We're so glad that the experience you've had with our clinicians & reception team has been so positive. I will pass on your feedback to the team, I'm sure they will all be extremely happy with your feedback. Hannah Kenyon - Practice Manager
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Review titled Fabulous practice and staff
Rated 5 stars out of 5
by Tina OLoughlin - Posted on 16 January 2023
Having been diagnosed Type 1 diabetic 2 years ago, also having pneumonia last year. I’ve also had other health issues over the last 2 years, I have never had any problems getting face to face appointments. I’ve found all staff in various departments extremely helpful
Visited January 2023
Review titled PARTINGTON FAMILY PRACTICE
Replied on 22 November 2023
Thank you for your lovely review. We're so glad that the experience you've had with our team has been so positive. I will pass on your feedback to everyone here, I'm sure they will all be extremely happy with your feedback. Hannah Kenyon - Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Frank Monaghan - Posted on 09 December 2022
I called at the surgery yesterday the 8/12/2022 to book my three. monthly B12. I was offered an appointment with the usual nurse of Early January unfortunately I would be away on holiday so could not do that date. The receptionist was lovely and helpful and got me in the next day with a different nurse who gave me my jab.The nurse who I hadn’t met before was also very nice.
Visited December 2022
Review titled PARTINGTON FAMILY PRACTICE
Replied on 22 November 2023
Thank you for your lovely review. We're so glad that the experience you've had with our clinicians & reception team has been so positive. I will pass on your feedback to the team, I'm sure they will all be extremely happy with your feedback. Hannah Kenyon - Practice Manager
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Review titled “Excellent Practice “
Rated 5 stars out of 5
by Musa Sonko - Posted on 02 November 2022
Partington Family Practice’s Members of Staff have an excellent professional practice towards the care of its community and an exceptional standard of professionalism.
Visited November 2022
Review titled PARTINGTON FAMILY PRACTICE
Replied on 22 November 2023
Thank you for your lovely review. We're so glad that the experience you've had with our clinicians has been so positive. I will pass on your feedback to the team, I'm sure they will all be extremely happy with your feedback. Hannah Kenyon - Practice Manager
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Review titled Proffessional and caring practice
Rated 5 stars out of 5
by Jade Hall - Posted on 08 November 2022
The team at the practice are friendly and very helpful. The admin and reception staff try there best to accomadate your needs to the best of there abilities. While the GPs and Nursing staff are caring, empathetic proffessional and informative. You are listened to and are given the best possible treatment and information for your health concerns. Enabling you to make an informed choice on your own care. Great practice
Visited October 2022
Review titled PARTINGTON FAMILY PRACTICE
Replied on 22 November 2023
Thank you for your lovely review. We're so glad that the experience you've had with our clinicians has been so positive. I will pass on your feedback to the team, I'm sure they will all be extremely happy with your feedback. Hannah Kenyon - Practice Manager
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Review titled Fantastic doctors at the practice
Rated 5 stars out of 5
by Julie Winstanley - Posted on 27 July 2022
We moved to this practice just over a year ago and the service and quality of the care delivered by all the GPs is fantastic, including the regular GP trainees. It is so easy to get an appointment when you really need one, which is very reassuring these days.
Visited July 2022
Review titled PARTINGTON FAMILY PRACTICE
Replied on 22 November 2023
Thank you for your lovely review. We're so glad that the experience you've had with our clinicians has been so positive. I will pass on your feedback to the team, I'm sure they will all be extremely happy with your feedback. Hannah Kenyon - Practice Manager