Pennine Medical Centre - Ratings and reviews
Reviews
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Review titled I usually praise this surgery
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2024
I usually praise this surgery but was extremely disappointed with the attitude and manner of the receptionist. Was extremely unprofessional, abrupt and rude.
Visited March 2024
Pennine Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Always have been able to access a face to face appointment when needed. Treatment by all staff is beyond compare. We are more than satisfied with the care given.
Visited January 2024
Pennine Medical Centre has not yet replied.
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Review titled Going Downhill.
Rated 3 stars out of 5
by T.H. - Posted on 14 December 2023
Impossible to speak directly to a Doctor without prior appointment. I tried to buy a medication over the counter from the Pharmacy. Was told it was only available on Prescription. Phoned the Practice to ask the Doctor for it and was informed by the Receptionist that I must phone at 8 o clock tomorrow morning. What a ridiculous situation. !!!. I could have gone and collected the Prescription within 10 minutes and taken it to the Pharmacy. I feel sorry for the Receptionist who has to give out these instructions but was very polite and apologised. I appreciate this is not a major medical matter. I assume it is the Practice Manager who puts these systems in place and wonder if he or she ever thinks about the problems patients have in getting a decent service for minor ailments that require the Doctors advice.
Visited December 2023
Pennine Medical Centre has not yet replied.
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Review titled Booking system again
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2023
Another run around from the booking system. Receptionist eventually agreed to take info over phone after I'd spoken to 111. Was told unlikely to be tomorrow which was OK as I was in work. Get call at 11 appt at 3. I'm in work I say and I did say Thurs was better. I'll have to mark you as refused I was told.
Visited December 2023
Pennine Medical Centre has not yet replied.
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Review titled No sense of Urgency from anyone
Rated 1 star out of 5
by julian s mills - Posted on 23 October 2023
Ordered a prescription on Tue 17th October through chemist. Chased on Friday 20th as needed inhalers. Informed that no prescription had been placed. Asked for an emergency prescription as out of one of the inhalers. On Monday23rd phoned to ask if the prescription had been sent, to be told that they would chase it when the doctor arrives!!! What part of 'I have run out ' of a perscrition isn't important to you?
Visited October 2023
Pennine Medical Centre has not yet replied.
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Review titled Booking system needs serious rethink
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
Online form opens at 8am - generally shut by 8.15am. If you have to go to work, it's impossible. Told by 111 yesterday to call GP immediately. Rang GP to be told, try again tomorrow. If you get an appointment, the service is brilliant. No wonder A&E is busy as people can't see their GP's.
Visited November 2022
Pennine Medical Centre has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Holly - Posted on 13 July 2022
Came today to Greenfield for my first smear, the nurse was fantastic and made me feel really comfortable and reassured. Thankyou for making my experience less daunting and I will now go away and encourage my friends to have this done!
Visited July 2022
Pennine Medical Centre has not yet replied.
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Review titled useless booking system
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
the booking system is an absolute joke, previously you could ring and get an appointment ( might be a week or so off, but thats ok for non urgent) now its virtually impossible to get something for any one who works. i am writing this in my lunch having tried to book for an orthopedic referral. the new system has no appointment and last time i rang i got told to ring back in the morning for them to go through the system and book. i do not need showing i just need it there 24 hrs a day>> what about shift workers?
Visited May 2022
Pennine Medical Centre has not yet replied.
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Review titled Try getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2022
The booking system is a joke! I work full time and have 5 children. I can’t login at 8am to get an appointment I need to be able to make an appointment when I remember to. I’m commuting, getting ready for the meetings that day, running around after kids at 8am!! Unless it’s an emergency I would never have the time to attempt to book an appointment online at 8am. I’ve been with these drs all my life and I have seen a gradual decline in care over the last few years as the established drs have retired and new ones have come in. Disappointing
Visited April 2022
Pennine Medical Centre has not yet replied.