The Lakes Medical Practice - Ratings and reviews
Reviews
-
Review titled Frustrated patient
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
I was prescribed some medication, that I am having a reaction to, I am also in a lot of pain with my hand and wrist, with no obvious cause, tried booking an online appointment but the earliest was a month wait, tried phoning from 8 o’clock got through eventually and then was cut off, I tried redialling 100 times in all, then eventually I just gave up, I tried phoning the following day same time with the same issues, I will just have to put up with my pain and I have stopped taking the medication.
Visited March 2024
The Lakes Medical Practice has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Really happy with the service from this practice. The staff are so helpful, professional and friendly. The service I’ve recently received was 10/10. This practice treats you really well and you can tell the staff are happy there and happy to help you. Thanks guys!
Visited July 2023
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear patient Thankyou for you kind comments and for taking the time to send a review to us. We will share your comments with all the GP's and staff
-
Review titled Great doctors, receptionist let the place down
Rated 1 star out of 5
by Gemma - Posted on 15 June 2023
The doctors here are outstanding, however the receptionists are completely lacking of empathy and understanding, one in particular is rude and impatient. She is trained to be a receptionist, not make the decision if somebody's situyis an emergency or not, eapecynot knowing the history and not allowing the patient to explain!
Visited June 2023
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear Gemma Thankyou for your feedback. We take all comments seriously and we will feed this back to the staff as it is important to us that all our patients have a good experience when visiting or phoning the practice.
-
Review titled Lovely doctor!
Rated 4 stars out of 5
by ACB - Posted on 11 January 2023
Seen a new female dr this week who is absolutely amazing. Treated me with such care and kindness and really put my mind at ease. She was also very thorough and made sure to follow up with me. I have been to this practice a few times and never had any issues with any of the drs. It can be hard to get a GP appointment (as it is anywhere) but they always try and accommodate you. Really grateful to my doctor (and GP staff) for being so lovely - I know how hard you all work and it does not go unappreciated!
Visited January 2023
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear ACB Thankyou for you kind comments. We are pleased your experience when you visited the practice was a positive one. We will share your feedback with the staff.
-
Review titled Covid vaccination
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Arrived Sunday morning at 8.45 for a 9.05 appointment, the weather was horrendously cold, people started queueing at 8.55, still stood outside at 9.25, without anybody coming out or opening the doors, an old lady at the front of the queue was perished and shivering I offered to take her home as she looked very fragile, I feel on this occasion the practice left vulnerable people in a potentially deadly situation, Very sad indeed
Visited December 2022
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear patient Thankyou for your feedback. We are sorry that you had a bad experience. The Covid vaccination clinics were not run by our practice staff, therefore i have fed your comments back to the team responsible.
-
Review titled Felt like a human & not a numbet
Rated 5 stars out of 5
by Paul Birchall - Posted on 19 May 2023
Good morning , I have Alzheimer’s & a stutter , that really holds me back . Due to the stutter , my beautiful sister books & speaks to the doctor on my behalf . She rang this morning , spoke to a very caring receptionist. Who went out of her way to help ,& get me an appointment for today . I cannot thank her enough . My sister always takes me to my appointments , but could not today . She managed to get a family friend to drop & pick me up . The receptionist I spoke to was pleasant . She could see I was struggling . I am so sorry that I cannot remember her name , but thank you for making me feel like a human being ,& not just a number . The doctor I saw , was so caring . I have tears in my eyes . He gave me as much time as I needed to explain . I was completely out of my comfort zone , but this gentleman again let me speak . I again do not know your name , but I would like to thank you from the bottom of my heart . For making me feel like my issues were important , you never rushed me , & took so much time to explain , what he thought was best for me . You are both a credit to the NHS. Thank you both for your empathy . Your kindness was so gratefully received . I’m upset that I have no recollection of your names . I so wish I did . Thank you also to the gentleman , who took the time , to drop & pick me up . Sorry for such a long text. It has taken me a long time to correct my spelling mistakes . Also thanks to the lady in the pharmacy , who again saw I was in need of help , & swiftly made my meds up . You made a very stressful day a lot easier . Thank you all so much . Paul Birchall .
Visited April 2022
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear Mr Birchall Thank you for your kind comments. Your comments will be fed back to the Gps and staff. We are glad that your experience was a happy one from the phone call to being seen by the Doctor.
-
Review titled Delivering an effective service
Rated 5 stars out of 5
by JRH - Posted on 09 April 2022
I have never heavily relied on medical support until covid 19 and cancer struck both at the same time! I have nothing other than praise for each and every staff member at the practice. I was clinically assessed the same day and an urgent referral made which initiated a huge episode of care. This has meant more reliance on the practice and each time I have needed support, or required a review, it has been face to face when needed or telephone care if appropriate. I have heard many complaints about why GP's have not yet reverted to previous ways of working, (pre Covid) however, sometimes new ways of working are more effective and services need to be channelled appropriately. My only bugbear, is the jaded and occasionally austere initial approach (and I am aware of the conflict the reception team face) a smile goes a long way to helping us along a difficult journey. I thank you all during this crazy Covid period and ongoingly.
Visited April 2022
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear JRH Thankyou for your comments. Your feedback is very important to us. We are pleased that you had a positive experience. Your comments will be fed back to the GP's and staff. Thankyou