Royton Medical Centre - Ratings and reviews
Reviews
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Review titled Very Supportive
Rated 4 stars out of 5
by P Hartley - Posted on 30 October 2023
I had reason to have to attend the Intergrated Centre on a Sunday recently, and needed follow up help from Royton Medical Centre on 2 occasions. All the staff have listened to my concerns and supported me both times. I am very grateful, and thank you all.
Visited October 2023
Review titled Royton Medical Centre
Replied on 20 November 2023
Hi, Thank you so much for your positive feedback regarding your experience at our practice. It is always a huge morale boost for the team to know that their hard work and dedication are appreciated. Please rest assured that I will pass this feedback on to the practice team at our next meeting. Kind regards, Royton Medical Centre
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
I received a letter dated 3rd July to book an appointment following a referral from the doctor. It is impossible to actually book anything and the website tells you to contact your GP if you want to do it online. However, if you go into the surgery, you are asked to phone them then they never answer the phones
Visited July 2023
Review titled Royton Medical Centre
Replied on 20 July 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you have had difficulty contacting the practice. I have spoken to the team and reviewed our data from the telephone system in response to your feedback. Looking at our data I can see that the average waiting time on the telephones does seem relatively low on average. This of course does not take into account the sharp increase in call volume that we see between 8am and 9am each day. This busy period is caused by people attempting to make urgent appointments when the surgery first opens. If you did want to pre book an appointment, we would suggest that you try and call after this period. When completing the eConsult form, there is an option for you to put a note into the form detailing that you have been asked to make an appointment by the GP. Our team will then cross reference this note against your record and make an appointment for you. This means that you will not have to answer all the questions regarding your condition again. If you need further support with this, please call the practice and a member of our team can talk you through this. As mentioned, your feedback has already been discussed with the team and we will continue to monitor our telephone system closely. If you require further assistance, please email the practice via gmicb-old.roytonmedicalcentre@nhs.net. Kind regards, Royton Medical Centre
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Review titled Royton jungle
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2023
I visited the practice for my review and I was shocked what I saw. Jungle! Overgrown grass, bushes, rubbish and rude receptionist’ ‘welcoming’ you.
Visited May 2023
Review titled Royton Medical Centre
Replied on 26 May 2023
Dear Patient, Thank you for your feedback. I am the Operations Manager for the practice. I am sorry to hear that you were unhappy with the appearance of the area outside the practice on your last visit. As mentioned in response to an earlier review, we were currently in the process of hiring someone to take care of the the grass outside. I can confirm that this has now been done and the outside area should be tended to soon. I would be keen to hear more about your experience with our receptionist. If you could please contact me with more details via gmicb-old.roytonmedicalcentre@nhs.net, I would be happy to investigate this matter further for you. The practice takes all feedback seriously and I would welcome the opportunity to resolve these issues for you. Kind regards, Royton Medical Centre
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Review titled Shame of Oldham
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I’m ashamed to say that I’m a patient at royton medical centre.. so scruffy looking outside, overgrown grass, full of weeds, rubbish on the property. Shame on the practice for letting it get like that. The inside state of toilets is just as bad.. difficult to find a free parking space for my disabled dad.
Visited April 2023
Review titled Royton Medical Centre
Replied on 24 April 2023
Dear Patient, Thank you for your feedback regarding your recent visit to the practice. I am a member of the management team at the practice. I am sorry to hear that your recent visit did not meet your expectations. After reading your review on the 20th April, myself and another member of the management team have conducted a site walk around to investigate your concerns. The exterior of the surgery is currently something that the management team are tackling. Recently, we have had a tree surgeon take care of the trees on the property and we are now in the process of finding a gardener to take care of the grass and other plants. Unfortunately, the litter is an ongoing problem as it blows into the surgery from the surrounding area. On inspection with my colleague however, it did not seem excessive. Myself and my colleague have inspected the patient toilet facilities and baby change, all of which were maintained to an acceptable standard. The inspection log in each area was also up to date and we can assure you that the facilities are checked daily. Should you ever find an issue with our patient facilities when visiting the practice, please report them to a member of our team immediately and we will endeavor to rectify it. The surgery has designated disabled parking to the rear of the practice available for our patients. If there are difficulties accessing this, please let us know. We are always keen to receive feedback as it helps us develop. If there is anything else you would like to add, please email the practice directly via gmicb-old.roytonmedicalcentre@nhs.net. Kind regards, Royton Medical Centre
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Review titled Very disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2023
Rang yesterday 3rd of January 2023. I have been told to contact the out of hours or 111 after that i have took my son to hospital got him checked i have been advised if my child get any more new symptoms or gets worsen to contact my gp so at 8 am i rang to be told you have to complete the e consult. I even said i will need help how to do it online then I've been told to do it my self so i Completed the form to be told that I have to ring the surgery. Rang the surgery to be told that I have to ring at 8am, and complete the e consult again and press options to sent it to the gp then i have tryd to do it again but it wont let me so i rang again The conversation went round in circles and waisted my time and got no help i had no sleep and stay awake to make sure i get help for my child did everything i can. The young lady then told me it may be better to ring 111 again as there are no appointments Absolutely unacceptable so disappointed putting us parents go through so much stress made the system so hard you have to go through somuch to get a appointment then at the end nothing got solved..
Visited January 2023
Review titled Royton Medical Centre
Replied on 04 January 2023
Dear patient, Thank you for your feedback and I'm sorry to hear that you've had difficulty making an appointment. I'm the Operations Manager at the practice and I'd be happy to look into this for you. In order for me to look into the issue in detail for you, I would need some details from yourself. If you would like me to investigate this further, please send them to gmicb-old.roytonmedicalcentre@nhs.net for the attention of the Operations Manager. It would be helpful to have more information in order for me to understand why eConsult has not allowed you to submit an eConsult. We have also recently launched a tutorial video to help patients with eConsult on our website, the link is https://www.roytonmedicalcentre.nhs.uk/practice-information/online-services/e-consult-user-guide/ , hopefully this might be of some assistance when you need to use eConsult again. We take all feedback from patients very seriously and this will be discussed with the practice team. Kind regards, Royton Medical Centre
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Review titled Despicable
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2022
Rang at 8 am to be told you have to complete the e consult. Completed the form to be told that I have to ring the surgery for an appointment. Rang the surgery to be told that I have to ring at 8 am, and complete the e consult again. The conversation went round in circles. The young lady then told me it may be better to ring 111 as there are no appointments. Absolutely unacceptable.
Visited November 2022
Review titled Royton Medical Centre
Replied on 23 November 2022
Dear Patient, Thank you for your feedback. I am the Operations Manager at Royton Medical Centre. I am sorry to hear that your recent experience with the practice appears to have fallen short of your expectations. After reading your review I am confused as to why you would have been asked to complete the eConsult form twice. In order for me to investigate this for you further, I will need a few extra details from yourself. If you could please contact the surgery via email at gmicb-old.roytonmedicalcentre@nhs.net, I would be more than happy to look into this for you. Kind regards, Roton Medical Centre
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Review titled poor
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
1 hour on the phone to be cut off ! i just want to see a doctor, i cant eve get a telephone call of one ! stop advertising for new patients and see the ones you already have, greed over duty of care
Visited November 2022
Review titled Royton Medical Centre
Replied on 08 November 2022
Dear Patient, Thank you for your feedback regarding the practice. I am the Operations Manager for the practice and I would like to apologise for the difficulties you have faced. I have fed your experience back to our Team leader so that we can look at why this has occurred. In order for me to look into this further, could you please contact us directly via gmicb-old.roytonmedicalcentre@nhs.net and clarify your details and the time that you tried to call. This will help me reach a resolution for you. Please rest assured that we are committed to providing the best possible standards of care for all of our patients and hope that we can assist you directly with this issue. Kind regards, Royton Medical Centre
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Having moved from one bad practice this one is no different. Trying to get an appointment is impossible. I was number 5 on the phone today and on for 50 minutes. When I got to number 1 I was cut off. I immediately phoned back and was number 8!! You prescribed stronger pain killers for my osteoporosis hip which didn’t agree. All I wanted was these changing.
Visited November 2022
Review titled Royton Medical Centre
Replied on 30 November 2022
Dear Patient, Thank you for your feedback regarding your recent experience with the practice. I am the Operations Manager at the practice and I am sorry to hear that you've had difficulty when trying to contact us recently. I apologise that you appear to have been cut off when trying to reach us and that you have been on hold for this long. I have spoken to the Senior team leader about this and I am keen to look into this in more detail for you. In order to help me investigate this, I would appreciate if you could email me with more details such as your name and the time that the call was made. Our email address is gmicb-old.roytonmedicalcentre@nhs.net. If you could please mark the email for the attention of the Operations Manager, it will be sent directly to me. Kind regards, Royton Medical Centre
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Review titled Questionable service
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
Was expecting a telephone consultation the following day which never happened. Two days later, still no word. Rang today to chase up. Starting off at No6 in the phone queue, it took 30 minutes to get to No1. I stayed at No1 in the queue for the next 30 minutes after which the phone line and practice closed for training. What a complete waste of time!
Visited October 2022
Review titled Royton Medical Centre
Replied on 21 October 2022
Thank you for your feedback. I am sorry to hear that you have had difficulty with your telephone consultation. On the third Thursday of each month, our practice is closed in the afternoon for staff training. We are open normally apart from this day and a member of our reception team would be happy to speak to you and resolve this. I have given this feedback to our Team Leader and the reception team. If you would like to send us your query via email, you can send it to; gmicb-old.roytonmedicalcentre@nhs.net A member of our team will respond to this as a matter of priority. We apologise for any inconvenience. Kind regards, Royton Medical Centre
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Review titled Waited 40 minutes just to get hung up on
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2022
Despite saying they open at 8, couldnt get through until 23 minutes past. I was then told i was number 8 in the queue, took 40 minutes to get to number one in the queue where i was instantly hung up on. Now i cant get through once again. Absolute joke. Angry in an understatement
Visited July 2022
Review titled Royton Medical Centre
Replied on 23 November 2022
Dear Patient, Thank you for your feedback. Please accept our sincere apologies for any inconvenience caused. If the matter is still unresolved, or if you have any further feedback, please do not hesitate to contact us via email at gmicb-old.roytonmedicalcentre@nhs.net. Kind regards, Royton Medical Centre