West Gorton Medical Practice - Ratings and reviews
Reviews
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Review titled Shocking
Rated 1 star out of 5
by Fozia Bibi - Posted on 21 October 2023
Yet another failure by my GP My child's earlobe had split and they advised I need to go A&E despite being informing them I require an appointment for a referral to be made. But the receptionist maintained her advice and the doctor confirmed it. Waited 5 hours in A&E only to be told by the plastic surgeon that a referral would be made. When asked she confirmed that a doctor could have made the referral The GP yet again failed to provide the appropriate level of service. They made me, my 1 year old and 4 year old wait for 5 hours when it would've taken them 5 minutes if that to make a referral like the should have! Shocked and disgusted yet again by west gorton medical centre
Visited October 2023
Review titled West Gorton Medical Practice
Replied on 19 March 2024
Good Morning, Please accept our apologies for your frustration. Unfortunately, we are unable to do referrals to the accident and emergency department. Patients attending the accident and emerency department are triaged on individual case basis by the triage team and this process cannot be bypassed by a referral from a GP. Please again accept our apologies for your wait time and frustration. Rachael Practice Manager
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Review titled Fantastic Service
Rated 5 stars out of 5
by Bob Downes - Posted on 15 October 2022
Review: I visited the Practice regarding blood test results. Further blood tests were taken. On the 22/09/2022, I received a call from a GP who explained concerns about latest tests. He said he was requesting urgent attention by Haematology. An hour later I received a call from NHS asking for choice of hospital. Two hours later call from Haematology Dept at MRI, appointment made for following Friday. Attended and seen by Consultant Haematologist. Further blood tests and speedy results and further appointment in 3 months. Brilliant service but not unusual for this Practice in my experience. In many years I have been a patient, have never had cause for complaint. Exceptional service Sent from my iPhone
Visited September 2022
Review titled West Gorton Medical Practice
Replied on 19 March 2024
Dear Mr Downes, Thank you so much for your lovely review. I have fed this back to the GP. Rachael Practice Manager
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Review titled Caring and considerate
Rated 5 stars out of 5
by The Webb family - Posted on 24 June 2022
I am now in that position where my parents are coming to the end of their life . I cannot praise this practice enough for continual support and care they provide for me and my family . They are approachable caring and responsive to our concerns and worry’s. I find the portal for contact easy to access and use and genuinely have never felt let down or disappointed by their ongoing care.
Visited June 2022
Review titled West Gorton Medical Practice
Replied on 01 July 2022
Dear Webb Family, Thank you for taking time out of your day to write this review, it is appreciated greatly by the whole team at West Gorton. We work really hard to try and provide a great service to our patients and it means so much to us when our patients recognise this and feel safe and supported. We welcome all feedback and I will be sure to share this wonderful review with the whole practice team at our next team meeting. Rachael Dolan Practice Manager