Ashville Surgery - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Often waiting for a call back 7+ days with no suggestion of when this may be. Patients are left in the dark with zero communication of what next steps are. In one instance they spoke with the hospital team regarding a medicine change but did not relay this information and so we were left to run out of medication without any idea of what to do next. I was only able to learn of this via the consultations section in the NHS app as the online form had been marked as closed and complete. Really poor service even when the patient and their family have made efforts to follow up on their own health.
Visited February 2024
Review titled Ashville Surgery
Replied on 19 February 2024
We are sorry you have had an unsatisfactory experience at the Ashville Surgery and that you have chosen to post an anonymous comment to that effect. If you have a complaint or concern about the service, it is best to let us know directly. Our aim is to sort out most problems easily and quickly, hopefully at the time they arise. We appreciate and listen to the feedback of all our patients and we will endeavour to improve any area of our service that falls short of expectations. Comments and/ or complaints can be emailed to myself - Hayley.roberts14@nhs.net Hayley Roberts Assistant Practice Manager
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Review titled Very attentive follow up after cancer
Rated 5 stars out of 5
by AVRIL F DANCZAK - Posted on 03 October 2023
I was treated for cancer 4 years ago and was impressed by being phoned by my doctor at the practice to check my progress/investigations/review medication. The Christie who did the initial treatment have not followed me up at all so its reassuring to know that my GP remains on top of things and is checking that my care is up to date and appropriate. Exemplary work. I think GP services deserve much more appreciation and recognition from the government and should get a pay rise too!
Visited October 2023
Review titled Ashville Surgery
Replied on 14 February 2024
Thank you very much for taking the time to post a comment about your experiences at Ashville Surgery, And for your appreciation of all the team. We are very pleased to know that you have been so happy with our practice. We work hard to deliver quality health care to all our patients and we are all truly delighted when our efforts are appreciated. We are grateful for and listen to the feedback of all our patients and we are particularly pleased to know when we are getting it right. Samantha spike Ashville Surgery
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Review titled Offline for the day
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Me and my partner need the doctor assistant and advise so we go onto ask my GP which shows offline. Give the practice a call to have my call answered with a poor attitude and being told they ain't giving any help today and to call 101. But it's not 101 I need it's my GPs advice as I've just come out of surgery and the hospital have advised my GP to help with all follow ups. This surgery is absolutely shocking seems they don't give a care about there patients. You can never get an appointment with them if you are using there ask my GP it's taking over 7+days to get a response if you call you are met with hostile attitude because you have called and not used online.
Visited August 2023
Review titled Ashville Surgery
Replied on 14 February 2024
We are sorry you have had an unsatisfactory experience at the Ashville Surgery and that you have chosen to post an anonymous comment to that effect. If you have a complaint or concern about the service you have received at the surgery from a doctor or any other member of staff it is best to let us know directly. Our aim is to sort out most problems easily and quickly. We appreciate and listen to the feedback of all our patients and we will endeavour to improve any area of our service that falls short of expectations. Comments and/ or complaints can be emailed to the Complaints manager at Hayley.roberts14@mhs.net
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Review titled Online PATCHs service worked really well
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I have used the PATCHs service 3 times in the last month all with great success. The first time was fairly urgent and the Dr called the same day to advise what to do - he found it easy to diagnose as I sent a photograph in. The other 2 times were less urgent and the Dr’s responded waiting 48 hrs. Excellent, efficient service - thank you!
Visited February 2023
Review titled Ashville Surgery
Replied on 24 February 2023
Thank you for your comments. I believe that you may have us mixed up with the Ashville surgery in London. We are a Manchester based GP and do not use PATCHs. I'm glad to hear that you have received a positive experience at your GP.
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Review titled Easy to contact, efficient, trans and nonbinary inclusive
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
Had a wonderful experience as a new patient at Ashville. I have regular contact with my GP surgery as a trans person and often this can be hard work. Ashville has been so helpful, forthcoming and knowledgeable. The receptionist asked my preferred pronouns and was discreet and helpful about arranging my blood tests. I've not had to wait long for contact with them and the environment is really nice - friendly, homely. It even has a community garden. Very impressed!
Visited January 2023
Review titled Ashville Surgery
Replied on 27 January 2023
Thank you for your positive feedback. Its great to hear when things go well, and to know that our service is effective and meeting patients needs. I will feed back your comments to the whole team. It is always great to hear positive messages from patients and it provides a much needed morale boost for the whole team. Samantha Spike Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Harriet S - Posted on 01 February 2023
I have always had such positive experiences with Ashville Surgery for managing mine and my families health concerns. Most recently for my 3 year old’s eczema management - they took a pragmatic, patient-centred and holistic approach to help manage her condition. I always feel listened to and involved in decisions about mine and my daughter’s care. Despite the challenges of the pandemic and to the wider NHS, Ashville have continued to provide high quality, professional and timely care. ‘Ask my GP’ is a great service and I am always responded to within an appropriate time span. I have always been able to get a timely face to face appointment when it is needed. I highly recommend this surgery to anybody, they are fantastic. I have family and friends who are also registered, and report similar positive experiences. Thank you to all the GP’s for continuing to work so hard to deliver excellent care to your patients!
Visited January 2023
Review titled Ashville Surgery
Replied on 02 February 2023
Good morning Harriet, Thank you very much for taking the time to post a comment about your experiences at Ashville Surgery, And for your appreciation of all the team. We are very pleased to know that you have been so happy with our practice. We work hard to deliver quality health care to all our patients and we are all truly delighted when our efforts are appreciated. We are grateful for and listen to the feedback of all our patients and we are particularly pleased to know when we are getting it right. I will share this feedback with all the practice team. Samantha spike Practice Manager Ashville Surgery
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Review titled Great practice with excellent staff.
Rated 5 stars out of 5
by Mohammed Khalid Raza - Posted on 21 April 2022
Today I came for my blood test and I found staff was very helpful friendly and knowledgeable, she was in room 5. She also gave me very good advice about my blood pressure when was slightly high. Many thanks Khalid.
Visited April 2022
Review titled Ashville Surgery
Replied on 27 January 2023
Thank you for your lovely feedback. It is always wonderful to know that we are doing well and that patients are happy with our service. Samantha Spike Practice Manager