Barlow Medical Centre - Ratings and reviews
Reviews
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Review titled Exceptional Patient Experience
Rated 5 stars out of 5
by Dr Graham John Gabriel - Posted on 12 June 2023
I just wanted to put on record my experiences in dealing with Dr Thekla Christodoulou - which were exceptional. I was hugely impressed by her ability to explain and discuss my medical conditions, her perception and also her pro-active approach to tackling future issues. Not only did she give me huge confidence going forward but also made the experience enjoyable and positive. An exceptional Doctor - thank you!
Visited June 2023
Review titled Barlow Medical Centre
Replied on 14 June 2023
Dear Dr Gabriel, Thank you so much for your kind words, we will ensure these are passed on to the GP in question. We really do appreciate your feedback. Kind regards Jacqueline Stewart-Martin Practice Manager
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Didn’t feel that needed to see a doctor but wanted some advice regarding a rash. Phoned and spoke to helpful receptionist who sent me a link to upload a photo. A few hours later a doctor phoned me, confirmed diagnosis and an hour later prescription waiting for me. I don’t expect healthcare to offer such an on demand service like Amazon as it’s far too complex for that but this really was impressive service and good use of NHS resources. Thanks!!
Visited April 2023
Review titled Barlow Medical Centre
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to give us your feedback, we really do appreciate your kind comments and will ensure they are passed back to the team. Many thanks Jacqueline Stewart-Martin Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
This is such a fantastic practice with kind and caring staff. I know everyone works incredibly hard but my patient access takes such a long time to be updated. Otherwise such brilliant care
Visited February 2023
Review titled Barlow Medical Centre
Replied on 12 April 2023
Dear Patient, We appreicate you taking the time to provide us with your positive feedback which will be shared with the team. Regarding patient access, if you're experiencing any difficulties with this service please call the practice and we'll try our best to resolve any issues. Thank you Jacqueline Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Great service as always! Staff are always kind and action requests quickly despite immense pressures. The online medication requests and text responses are very convenient. Thank you!
Visited January 2023
Review titled Barlow Medical Centre
Replied on 05 January 2023
Dear Patient, We appreciate you taking the time to send us your positive feedback. We will ensure this is shared throughout the practice team. Kind regards, Jacqueline Stewart-Martin Practice Manager
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Review titled Again, Great practice, Great Doctor
Rated 5 stars out of 5
by Nasser E - Posted on 15 January 2023
I called on Friday morning with persistent cough over 3 months and I was given an appointment within 3 hours to see a doctor. The doctor was really approachable, caring and listened to my concerns. the doctor was really supportive and arranged an x-ray straight away (very impressed) when everyone is under great stress in the caring sector. Big Thank You Barlow Medical Centre
Visited January 2023
Review titled Barlow Medical Centre
Replied on 12 April 2023
Dear Patient, Thank you for your lovely feedback. It is really appeciated when we hear your views on the services we provide. I will ensure this is passed on to the entire Barlow team. Thank you for taking the time to send this. Jacqueline Practice Manager
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Review titled Not a bad word to say
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
I have used the services at the practice sporadically over the past 8 years but have always had a positive experience. Even during COVID restrictions I feel the practice rose to the challenge of communicating with patients in new ways online. I am a fan of the system of providing photos/more details to queries and the way prescriptions are managed. General Practice is being given a hard time in the press but I would recommend Barlow Medical Centre to anyone.
Visited December 2022
Review titled Barlow Medical Centre
Replied on 21 December 2022
Dear Patient, Thank you for taking the time to send us your feedback. We are thrilled that your experience with our team was so positive; our team will definitely be happy to read what you wrote. We try hard to make patient experience and service our priority, and your feedback reaffirms the hard work the team puts in every day. So thanks for your kind words. Kind regards, Jacqueline Stewart-Martin Assistant Practice Manager
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Review titled No response to frequent enquiries
Rated 2 stars out of 5
by Pamela Turner - Posted on 29 September 2022
My husband has Alzheimer’s. We need to apply for a council tax refund and this requires confirmation of the illness from the doctor. I have attempted to get feedback on the status of the form without success. I am told a member of staff will ring me but this has not happened. Very disappointing and frustrating when I already face challenging problems. This is not a complaint about the doctors but about the way forms are administered and no feedback.
Visited September 2022
Review titled Barlow Medical Centre
Replied on 03 October 2022
Dear Mrs Turner, I believe our Assistant Practice Manager recently contacted you and has now been able to resolve your issue, in my absence. We apologise for any inconvenience. Regards, Jacqueline Stewart-Martin Practice Manager
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Review titled Thanks
Rated 5 stars out of 5
by Brian Maguire - Posted on 08 April 2022
Just been and saw the Physio. Thanks so much. Thorough and very professional. At ease throughout and came away reassured and very happy with the experience. The Barlow continues to be a beacon of good practice.Thanks again.
Visited April 2022
Review titled Barlow Medical Centre
Replied on 12 April 2022
Dear Mr Maguire, Thank you for your kind feedback, I will ensure this is passed on to the Physio service providers at Barlow. Jacqueline, Practice Manager