West Point Medical Centre - Ratings and reviews
Reviews
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Review titled Good GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
My husband and I have been registered with this practice for many years. We have always had a very good experience, whenever we have needed help and support. You hear of many people experiencing problems getting to see a GP but we have never had a problem. If you call at 8 am you will almost certainly get an appointment that day. You do have to wait for routine appointments but urgent ones are always available. The medical and nursing staff are extremely supportive and helpful. Checks on any health problems are done on a regular basis. Overall a very good surgery to be registered with
Visited December 2023
Review titled West Point Medical Centre
Replied on 18 December 2023
Dear Patient, Thank you for your positive feedback. I have shared this with all staff and doctors. Please feel free to contact practice or myself, should you need any assistance in future. Kind regards, Maulik Shah Practice Manager
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Review titled all the staff are so nice and helpful
Rated 5 stars out of 5
by MAUREEN CHEETHAM - Posted on 15 August 2022
I went last week and today to see the hygienist who so nice and gave me lot if advise on how to use the brush
Visited August 2022
West Point Medical Centre has not yet replied.
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Review titled Extremely disappointed and angry
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2022
Since registering with West Point in May 2022, I’ve experienced repeated ‘brushing-off’ and dismissal, rude judgmental treatment from a GP, and a lack of actual medical care. My private doctor sent over a shared care protocol which needed to be signed off by the partners at West Point in order for me to continue receiving my prescription through them. Despite two months of repeated phone chasing, getting cut off by automated voicemails and trying to get hold of anyone who could help, eventually I had a bored-sounding doctor tell me that basically they didn’t want to sign the agreement - I wasn’t given any real justifications for this, nor was I provided with any information on next steps I could take. Shared care agreements are at the discretion of the GP to approve/take on, and my case is medically uncontroversial, so I would have expected at the very least some kind of explanation for why the process wouldn’t be completed. Recently I started experiencing the early symptoms of a condition I’d suffered from in the past, which needs very early treatment with generic steroids in order to give the best chance of rapid recovery. I was seen by one of the GPs who refused to prescribe anything before he could rule out “any underlying causes” for my condition - he attempted to call a specialist but was (of course) greeted by a voicemail recording; and left me without a prescription, and my window for effective treatment rapidly closing. I view this as entirely unacceptable behaviour from a medical professional, and may well mean I’m now stuck with this issue for far longer than I would otherwise have been. The practice would also do well to place less emphasis on forcing all visitors - exempt or otherwise - to wear a face covering, and focus instead on properly ventilating their waiting rooms if they truly are so concerned about mitigating the spread of covid in the clinic. I’ve now transferred back to Babylon GP at Hand as my main healthcare provider, as I don’t feel like West Point had any intention of providing the kind of care I expect from the NHS. The ‘stretched health service’ line has become an absolute joke of an excuse for the systematic dismantling of humane, patient-focused medicine, and frankly it feels like they don’t work for us at all any more.
Visited July 2022
West Point Medical Centre has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2022
I was forced by the NHS with the pandemic to change my GP to one closer to home rather than my office. I changed to West Point and I have not been able to get through to them since. Their website says they are closed and you should not come in and they do not answer their phone. I have no way of booking an appointment as I haven't received a registration letter from them. The services is completely shocking. My partner and I will look at changing GPs.
Visited May 2022
West Point Medical Centre has not yet replied.