Tower Family Healthcare - Ratings and reviews
Reviews
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Review titled Fast Prescriptions
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
My midwife sent an email to the practice advising iron tablets, and from processing to prescribing, it was all done within 24 hours, with a text message from the doctors about the prescription being sent. I was very impressed!
Visited April 2024
Review titled Tower Family Healthcare
Replied on 18 April 2024
Dear patient, Thank you for sharing your feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to thank you to a member of our team. We share all feedback with Tower Family Healthcare staff members, and I know they will be delighted with the lovely comment. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Great Innovation
Rated 5 stars out of 5
by Susan Storey - Posted on 18 April 2024
No longer have to wait in telephone queue due to new innovation of ring back where you receive a text message to let you know where you are in the queue. Rang today to make an appointment, knew exactly where I was in the queue by checking my text. My call back came fairly quickly and appointment all sorted. Great service well done Tower !
Visited April 2024
Review titled Tower Family Healthcare
Replied on 19 April 2024
Dear Susan, Thank you for taking the time to provide feedback on your recent phone call experience. We love to hear when patients are pleased about the service or want to say thank you to a member of our team. We will share your feedback with everyone involved. Thank you Kind Regards Sally Webster - Compliments and Complaints Manager
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Review titled Quick to respond
Rated 4 stars out of 5
by mary - Posted on 18 March 2024
I had a call back from a GP at 5:25 & he promised I would have someone from physio call me next day. After a couple of phone calls the next day I was seen by a lovely physiotherapist, had a half hour session & was emailed some exercises to do at home. A great big thankyou to everyone that dealt with me.
Visited March 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear Mary, Thank you for taking the time to provide feedback on your recent physiotherapists appointment. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regards, Sally Webster - Compliments and Complaints Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Louise French - Posted on 19 February 2024
Been with this practice a long time. Never had a problem with appointments and staff always obliging. Recently had a health scare involving further tests at hospital and the Gp and Reception staff went above and beyond to reassure me and get everything done in a timely way so I could go on a long planned trip of a lifetime. I cannot praise them enough and am still grateful for their help
Visited February 2024
Review titled Tower Family Healthcare
Replied on 20 February 2024
Thank you, Louise, for taking the time to provide your lovely feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved.
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Review titled Good medical service
Rated 5 stars out of 5
by george michael horwood - Posted on 27 February 2024
Had appointment with physiotherapist that was good. He was concerned with some issues with my health and after his session he asked me to wait in the surgery until he could get a doctor tom see me. A doctor did see me , after an examination did reassure me about the concerns.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear George, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased with physiotherapist & GP services. We will share your feedback with everyone involved. Thank you, kind regard Sally Webster - Compliment and Complaints Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I have been with Greenmount a very long time , it was the best surgery. But now I wish I could find somewhere else . Hard to get appointments even though surgery never hardly anyone in, if there are they usually for the nurse. Prescription take days for acute. Since going into Tower Health I hear people complaining all the time. I have been in two weeks on the run to speak to a doctor regarding a new condition , stress levels high enough without not being able to get an appointment.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the service we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/. Kind regards Sally Webster Compliments and Complaints Manager.
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Review titled Cannot get appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Phoned at 9 am as app for online appointments for Greenmount, was full within 20 mins as it always is. As usual message saying extremely busy call volumes, waited 1/2 hr and was still more than 30 people in the queue, went into the surgery and was told no one there due to sickness to answer the phone. No appointments available even though I may have two fractured fingers and pain in my arms and wrists due to a fall. Said they would pass to triage nurse would not get back to me on the day. Absolute disgrace. Waiting room only had 2 patients sat there and about 30 empty seats. It never gets any better. Something is very wrong with this practice. Same story with people I speak to who are patients there too.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 20 February 2024
Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/. Kind regards Sally Webster - Compliments and Complaints manager.
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Review titled Terrible service
Rated 1 star out of 5
by G O - Posted on 25 January 2024
Phoned yesterday morning re daughter ill with suspected uti. Was told a dr would phone back- no phone call received. Today rang Tower again and was told they couldn’t handle her case and to ring 111. We ended up in A&E for 4 hours (where it was extremely busy but got excellent treatment)- this could have been avoided with a phone call or a doctor’s appointment. What waste of A&E resources
Visited January 2024
Review titled Tower Family Healthcare
Replied on 29 January 2024
Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
My husband has dementia and the Consultant at the memory clinic changed his antidepressant prescription on the 28th of November. It's now the 13th of December and I still haven't managed to get the new medication. The receptionist I initially spoke to didn't seem to have a clue but I trusted her to sort it out. Since then I have tried to contact the surgery twice but gave up after 30 minutes. I'm not well either and we really don't need all this hassle. I will change my practice as soon as I can. This is sad as we have been with them since1982
Visited December 2023
Review titled Tower Family Healthcare
Replied on 14 December 2023
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into the matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Kind Regards Sally Webster - Compliments and complaints manager.
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Since moving to Tower Family Healthcare at the start of the year I have seen a few different GP's for different reasons and they have all been very welcoming and thorough with the appointment and sent me for tests etc. I have also dealt with the reception team a lot over the phone who have been really helpful and kind
Visited November 2023
Review titled Tower Family Healthcare
Replied on 21 December 2023
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Thank you, Sally - Compliments and complaint manager