The Uplands Medical Practice - Ratings and reviews
Reviews
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Review titled Absolutely disappointed
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Absolutely disappointed of the services! Been with them for a while. Difficult to get appointments even if you start ringing at 8.00. For almost a week! Online appointment do not work as well. Keeps directing you to ring them which is not even accessible before 10! Difficult pregnancy and needed anti emetic for weeks however, could not get the appointment. I am a doctor myself! Please go somewhere else.
Visited February 2024
Review titled The Uplands Medical Practice
Replied on 19 February 2024
Thank you for the message. I am sorry to read that you felt that your query was not dealt with effectively. We have a number of appointments available and urgent on the day appointments are available from 7.45AM which can be booked via the NHS App. As well as the appointments with GPs and pharmacists we have access to enhanced access from 4pm to 8pm Monday to Friday, and also on weekends 9am to 5pm. There is more information here: https://www.theuplandsmp.nhs.uk/health-information/appointments/ I am not aware of any technical issues with online appointments. I am extremely concerned about your message as you will know that in pregnancy and vomiting there is a risk of dehydration and if the vomiting persists then we would be looking to arrange a same day assessment at the local hospital in some cases, depending on if there are signs of dehydration. Please do get in touch with me urgently so I can investigate and have an opportunity to resolve the problems you have experienced on gmicb-bu.uplandsmedicalpractice@nhs.net The practice administration team are aware of this post, and as it is anonymous, we can only resolve this if you get in touch please. Thank you Dr Ifat Hussain Principal GP partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Massive improvements over last few months. Phone answered quickly. Staff polite. Dr was efficient and on time Can’t ask for more !!
Visited October 2023
Review titled The Uplands Medical Practice
Replied on 19 February 2024
Thank you so much for taking the time to give us your feedback. I have passed this on to the practice team and this positive feedback is greatly appreciated. Please do take the time to check out our practice newsletter to learn more about future plans and developments. Thanks Dr Ifat Hussain Principal GP
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Review titled Poor service
Rated 1 star out of 5
by Olivia Sherlock - Posted on 14 January 2023
Rang this practice to make a future appointment on a Monday. Finally got through after about half an hour for the woman on the phone to tell me to ring back the next day at 8am to get an appointment. I start work at 7:30am working for the NHS myself so how am I supposed to ring at 8am it was not even for an emergency appointment. So I physically went in to the practice on the Thursday when I arrived at 2pm the woman told me they couldn’t attend to me until 3:30pm. When I returned at 3:30pm I was told that she cannot make future appointments today and to ring back on Monday.
Visited January 2023
Review titled The Uplands Medical Practice
Replied on 26 July 2023
Dear Olivia Thank you for taking the time to feedback to us. I'm sorry that you experienced poor service. You can now book routine and urgent appointments via the NHS app and patient access. If you do not have online access please come to the reception and they will be able to help. Please do not hesitate to contact me if you have any more feedback. Kind Regards, Kirsty Howe Operations Manager 0161 7668221
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Review titled Very poor service
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
Two weeks ago I requested the local pharmacy to reorder prescriptions for myself and my husband.Despite having chased this 3 times with the pharmacy,who assured me that they had sent this request through three times we have still not received the medication.The pharmacist actually rang the surgery today on our behalf and I fully expected a positive outcome.I was disappointed.We are still waiting .This is not acceptable.
Visited January 2023
Review titled The Uplands Medical Practice
Replied on 26 July 2023
Dear Patient Thank you for your feedback. Sorry for the experience that you had. I Will feed this back to staff. We are always trying to improve our service to patients. I Am aware that there was a system problem in community pharmacy around this time which I'm happy to say is now resolved. You can also order prescriptions via NHS App, patient services and via the practice email : gmicb-bu.uplandsmedicalpractice@nhs.net Please do contact me so I can investigate this further. King Regards, Kirsty Howe Operations Manager 0161 7668221
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Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Rang yesterday morning at 8.30am, waited 50mins to be told no appointments, ring back tomorrow 8am. Rang today 8am and tried to get two appointments one for my husband who had chest pain. I got one but he didn't! After asking if he needed to collapse with a heart attack before being seen, the receptionist agreed to triage him. Just not good enough.
Visited October 2022
Review titled The Uplands Medical Practice
Replied on 26 July 2023
Dear Patient Thank you for your feedback. Sorry for the experience that you had. I Will feed this back to staff. We are always trying to improve our service to patients. Please do contact me so I can investigate this further. King Regards, Kirsty Howe Operations Manager 0161 7668221
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Review titled superb help over many years
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
Thank you so much for your help and care of a family member who passed away recently. We are most grateful for your prompt, caring and efficient care - reception team, admin staff, nurses and GPs were all wonderful - and especially over the last few weeks. You are a real credit to the NHS.
Visited September 2022
Review titled The Uplands Medical Practice
Replied on 25 October 2022
Thank you so much for sharing your kind words. We as a team are very proud to receive such warm, generous and kind words and I have passed on this feedback as a thank you to all our team for their continued hard work and the service they provide to all our patients! Dr Ifat Hussain
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Review titled Wonderful male Dr who took me seriously
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2022
On multiple occasions I’ve visit this GP with conditions I’ve had for years and they’ve gone above and beyond making sure I’ve got a diagnosis and treatment. Most recently, I’ve always had extremely painful period cramps and for the first time I’ve been taken seriously and I’m getting tests done to get to the root cause. When I expressed pills don’t work for me I weren’t encouraged to still try a different one like in the past.
Visited April 2022
Review titled The Uplands Medical Practice
Replied on 29 April 2022
Dear patient, Thank you very much for your kind words. I will make sure that your feedback is shared with the team. Sarah Hulmes Office Manager
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Review titled Frustrating dealing with the GP practice
Rated 1 star out of 5
by Diane - Posted on 27 April 2022
3 weeks after a urgent scan and cannot still be told what is going on, did finslly see a GP last week who said would chase up the report, a week later still nothing, only to find out today that this report arrived whst new computer system being done, but but attached to my records, and yes, guess what no appointments to book, told to ring at 8am for an appointment , this is when im doing school run so not possible, told by receptionist thats the only way, not her fault as she was very polite, only way to resolve this is to find another GP practice.
Visited April 2022
Review titled The Uplands Medical Practice
Replied on 29 April 2022
Dear Diane, I am really sorry to hear of your negative exeprience again. The computer system migration has had an impact on our day to day working, although it went smoothly there was an impact on documents coming into the surgery slower than usual and these could not be attached to your records up until as recent as yesterday (Thursday). For this we are truely sorry but it was part of the migration and out of our control. We have implemented a few changes to our appointment system this week that take effect from next week, we have a certain amount of next day telephone calls that we have allocated to GP's to try and help deal with the '8'o'clock' demand. I do hope you have managed to book a call with the GP and if not please contact me to see what we can arrange for you. Thank you again for your kind words about the reception team. Sarah Hulmes Office Manager