Crompton View Surgery - Ratings and reviews
Reviews
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Review titled First Rate Service
Rated 5 stars out of 5
by William Thompson - Posted on 19 March 2024
I was recently treated and referred to hospital by my GP. This was done in a very professional way and I felt at ease throughout the consultation with my GP. We are now waiting for the results of the treatment from my hospital visit. Overall the treatment from the GPs, nurses and reception staff at Crompton View Surgery has been outstanding.
Visited March 2024
Review titled Crompton View Surgery
Replied on 20 March 2024
Thank you for the kind feedback. I will ensure it is shared with the whole team. We wish you well for the rest of your investigations and treatment. Dr Goldrick and the team at Crompton View Surgery
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Review titled Long wait times for phone to be answered
Rated 5 stars out of 5
by Caroline Morrell - Posted on 10 October 2023
I had an appointment for my flu jab this morning which at short notice I was unable to attend. Tried for over an hour to get through and gave up, so am now a did not attend. First time I held for appointments and waited over 6 minutes, then it was option 2 which just rang out so gave up after another 6 minutes being patient 1. I couldn't cancel this appointment online either or would have. Just tried again and option 2 is on answer machine which it wasn't earlier in the morning. Tried for appointments again and waited 7 minutes without progressing up the queue from position 2. It seems that the new system is resulting in longer wait times for phones to be answered and this will mean appointments that people want to cancel get wasted because they like me give up. It might be worth trying to find out why people haven't attended appointments as several will be they gave up the same as hospital systems. I don't feel the new phone system is an improvement with such long wait times to get the phone answered. Can anything be done as this is isolating patients and to be honest it is wasting valuable clinician time that other people could have? I am sure I am not alone with this comment.
Visited October 2023
Crompton View Surgery has not yet replied.
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Review titled Amazing staff and service
Rated 5 stars out of 5
by Bernard Payne - Posted on 21 July 2023
I moved to this practice 6 months ago. All the staff without exception including support staff, nurses and doctors are friendly, polite and leave you feeling that everyone cares about your health and you as a person. The staff prioritise your requirements accurately and I have never had an appointment cancelled or deferred. My wife and I both feel we are blessed to have such a professional practice. Thank you to all the staff at Crompton View. We really appreciate all the effort you all put in.
Visited July 2023
Review titled Crompton View Surgery
Replied on 23 July 2023
Welcome to the practice! We do strive to deliver the best service we can and thank you for highlighting where we do well. I will pass on your feedback to all the team. Regards Dr Goldrick
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Review titled Excellent practice
Rated 5 stars out of 5
by Bryan Evans - Posted on 28 April 2023
The appointment was on time and I was very satisfied how my symptoms were treated, with ample time to discuss the options.
Visited April 2023
Review titled Crompton View Surgery
Replied on 23 July 2023
Mr Evans - Thank you as always for your kind feedback! If anyone is interested in seeing how we did in the newly released national GP patient survey the results are available here; https://gp-patient.co.uk/patientexperiences?practicecode=P82607 Overall we did very well. We could have done better on the 'answering the phones' question but we have earlier this year installed a new system which should improve patients experience on the phone. We had been held up by external organisations from making this change earlier. Dr Goldrick and the team
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Review titled Excellent practice
Rated 5 stars out of 5
by Bryan Evans - Posted on 28 April 2023
The appointment was on time and I was very satisfied how my symptoms were treated, with ample time to discuss the options.
Visited April 2023
Crompton View Surgery has not yet replied.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Rosanne Maher - Posted on 13 March 2023
Always consistent. Friendly,professional reception staff. I do have a favourite gp,who I prefer to see if possible,but if not the others are very nice. The nurses and healthcare assistants are extremely caring. Everyone is approachable. I am very grateful for the care I receive at this Practice. Thank you everyone,its a great team effort.... and you make a difference. Keep up the excellent work.
Visited March 2023
Review titled Crompton View Surgery
Replied on 13 March 2023
Thank you! All the team appreciate feedback like this and particularly on the harder days, it is nice to remind ourselves of comments like this. Dr Goldrick and the team at Crompton View.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Carol Jacobs - Posted on 21 February 2023
Receptionists are so polite and helpful Appointments are easy to get depending on how urgent they are The doctor I see regularly is so approachable and caring Nothing is too much trouble.Diagnosis and treatment is discussed in a friendly manner I never feel rushed The practice is so efficient Appointments are on time and the whole experience with every member of staff is great In this time of pressure on the NHSand on GPS this is a superb caring practice
Visited February 2023
Review titled Crompton View Surgery
Replied on 13 March 2023
Thank you for the very kind feedback. It does give us a boost so we really appreciate it. We look forward to doing our best even in tough times. Thanks again! Dr Goldrick and the team at Crompton View
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Review titled Wonderful in every way !
Rated 5 stars out of 5
by Gill Smith - Posted on 23 February 2023
Everyone here is so kind, professional , helpful and knowledgeable that I can’t thank them enough! The atmosphere is always welcoming , all staff reassuring and friendly at all times. A huge thank you to you all!
Visited February 2023
Review titled Crompton View Surgery
Replied on 13 March 2023
Thank you! Comments like these really do give us a boost so thank you. We hope to continue and improve where possible. from Dr Goldrick and the team at Crompton View
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Review titled Great practice
Rated 5 stars out of 5
by Howard Cross - Posted on 10 November 2022
I have been a patient at this surgery for some time and all the staff have been friendly and helpful. Thank you
Visited November 2022
Review titled Crompton View Surgery
Replied on 13 March 2023
Thank you very much for the kind words. Much appreciated! We hope to continue this going forward. from Dr Goldrick and the team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Olga Norris - Posted on 08 July 2022
I have had the best of care since having a chest infection. The doctor phoned me several times at home to monitor me, as well twice in the surgery. Such a very dedicated and knowledgeable Doctor. I would also like to say how pleasant the reception staff are.
Visited July 2022
Review titled Crompton View Surgery
Replied on 08 July 2022
Thank you for the kind feedback. Really appreciated! We hope to keep up this standard. Crompton View Surgery.