Kearsley Medical Centre - Ratings and reviews
Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Suzanne schofield - Posted on 04 July 2023
My daughter has been on medication since birth. We have never had a problem with getting prescriptions until the last couple of years. They tell you it will be at the chemist but they have no knowledge of it. I have been in both the chemist and the health centre when many other people are having the same problems. Was told to get a review by the GP but someone else called me who could not make a decision so they would have to speak to the GP. Why not just get the GP to call me directly. Then after the member of staffing spoke to the GP they called me back and said I needed to have a GP review directly. The GP wants to send my daughter to a specialist but doesn't know which sort of specialist. To see a specialist will involve a long wait and I know we will be fobbed off by them. Please do not waste my time and have my daughter stressed out for no solution. Very disappointed and fed up.
Visited July 2023
Kearsley Medical Centre has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Sheila Wilson - Posted on 17 March 2023
I very rarely go to the doctors unless absolutely necessary as I really don't like going but the nurse I saw was brilliant. I managed to get an appointment for the Same day and had an ecg the following day. The nurse completely put me at ease and had all the time in the world to make sure I was happy. Wouldn't hesitate to recommend . Thankyou
Visited March 2023
Review titled Kearsley Medical Centre
Replied on 10 May 2023
Thank you Sheila! we use all feedback to help improve our services. This positive feedback will be shared with the nursing team
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Review titled A Medical Practice under pressure
Rated 3 stars out of 5
by Anonymous - Posted on 09 December 2022
Coping with the ever present waiting time be connected to the surgery by phone and frequently cut off after waiting and needing to redial again I tried the automatic booking system rather than wait for a receptionist. After the preamble of ‘ advice” I was asked simply to enter my D.o.b. which I did choosing 6 digits ( ie day 2 digits, month 2 digits and year 2 digits ) It did not recognise my details although a member of this practice for 50 years ! I tried again using 8 digits (using 4 digits for the year ) .Again it did not recognise my details. This with a recently acquired new telephone On ringing again to reach an assistant I was told she did not know what format the date of birth should be entered and I asked her to find out while I waited. The eventual answer was “ it should be 6 digits”. I was a little surprised she did not know her own system I eventually got an appt the long way around so I am not surprised the practice is always busy with long waiting times for which they apologise as standard in the preamble! Their system lets this practice down in my opinion.
Visited December 2022
Review titled Kearsley Medical Centre
Replied on 21 December 2022
Dear Patient, Many thanks for your feedback. First, I wish to apologise for distress this situation has caused you. As i understand it you are unhappy with our telephone system and our patint partner appointment booking system. The practice has undertaken a full investigation into the complaints you have made. This involved me listening to our answer message and speaking with the reception team. I can confirm the automated boking system requires you to input your date of birth in 6 digit style. I am unsure why on this occasion it has not worked for you. The answer machine message offers a variety of messages and advice to patients with differing issues. These are numbered. This is to reduce the call wait time for patients as they can choose the best option that suits their request. We also offer online services which enables you to book appointments online without telephoning the surgery. If this is something you would be interested in please complete a form from reception for access. We hope this helps, if you have any further issues please do not hesitate to contact Practice Manager Stacey Walsh, at the surgery, who will address your concerns.
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Review titled Poor Appts system
Rated 3 stars out of 5
by Brian Boru - Posted on 13 October 2022
After attempting to phone for an appt. at precisely 8:00 am and after the recorded preamble I was told there were 7 people ahead of me. After being on hold for 15 minutes at which the number was down to 4, I was cut off !! On redialling through the robotic preamble I was then informed there were now 10 people ahead of me !!! I suggest you make your surgery number an 0800 number while you attempt to improve your admin of your Appointments system in order to save pensioners money being wasted. I got an appt eventually by going in person to the surgery as it proved quicker and more successful.
Visited October 2022
To report this as unsuitable, please contact the service desk
Review titled Kearsley Medical Centre
Replied on 10 November 2022
Dear Patient, Many thanks for your feedback. First, I wish to apologise for distress this situation has caused you. As i understand it you are unhappy with our telephone system and availability of appointments and the pre recorded answer message. The practice has undertaken a full investigation into the complaints you have made. This involved me listening to our answer message and looking for any issues with our telephone system around the time you have posted this complaint.. Unfortunately, you have not stated the day that you tried to telephone the surgery so i am not able to do a specific audit of our telephone system on this day, however there were no faults reported for this week. If you could contact the surgery with the specific date i can contact our IT department who manage our telephone system to audit if there were any issues, specific to you being cut off. Every day the system releases appointments. We have the system set up to release appointments held on embargoes on the day, every 1 day, 4 days, 7 days, 14 days and 28 days. These are limited in number but are available daily. All our patients are asked to try and obtain one of these slots as they are released, but they are first come first served. The answer machine message offers a variety of messages and advice to patients with differing issues. These are numbered. This is to reduce the call wait time for patients as they can choose the best option that suits their request. We also offer online services which enables you to book appointments online without telephoning the surgery. If this is something you would be interested in please complete a form from reception for access. We hope this helps, if you have any further issues please do not hesitate to contact Practice Manager Stacey Walsh, at the surgery, who will address your concerns.
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Review titled Mixed Feelings
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2022
I am beginning to feel that we need a larger Medical “Hub” (as suggested) able to cope with the number of patients better than this practice seems capable of. Phone systems that cut one off before answering and that after being told “pm”to “ ring tomorrow am” Incorrect blood test results in my case, Finally getting an appt. almost a month hence after listening to a robot requesting “patience with reception staff” and suggesting we could get a result from a chemist rather than asking to see a doctor ! Must try harder dear !
Visited July 2022
Review titled Kearsley Medical Centre
Replied on 30 August 2022
Dear Patient, Many thanks for your feedback. First, I wish to apologise for distress this situation has caused you. As i understand it you are unhappy with our appointment system and availability of appointments and the pre recorded answer message. The practice has undertaken a full investigation into the complaints you have made. This involved me listening to our answer message and looking at the appointment ledger. Every day the system releases appointments. We have the system set up to release appointments held on embargoes on the day, every 1 day, 4 days, 7 days, 14 days and 28 days. These are limited in number but are available daily. All our patients are asked to try and obtain one of these slots as they are released, but they are first come first served. This is why the reception team would have asked you to try late in the PM and then ring tomorrow AM, as more slots become released. The answer machine message offers a variety of messages and advice to patients with differing issues. It clearly advises that queries regarding test results should press option 4, which takes you to a message specifically aimed at patients who have a query regarding reports, test results and sick notes. It directs you to complete an online consultation on our website. It does not advise getting a result from the chemist, so unsure why you heard this message. If you wish to request a test result or help with a test result please complete an online consultation form using this link https://www.online-consult.co.uk/org/kearsley-medical-centre One of our reception team will be able to help you with this. We hope this helps, if you have any further issues please do not hesitate to contact Practice Manager Stacey Walsh, at the surgery, who will address your concerns.