The Dunstan Partnership - Ratings and reviews
Reviews
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Review titled Rude receptionist
Rated 2 stars out of 5
by Jay - Posted on 03 April 2024
Elderly patient called to ask about medication and was subjected to an overly officious , rude and hostile receptionist who quite frankly should not be permitted to be employed in a patient focused role. Shame on you
Visited April 2024
Review titled The Dunstan Partnership
Replied on 03 April 2024
Dear Patient, thank you for taking the time to feedback. We are surprised and saddened by your comments regarding one of our reception team. This is most unusual, as we regularly receive very positive comments regarding how helpful, courteous and amazing our reception team are. To this end, we would be most grateful if you could contact our Practice Business Manager, Vera Bourn, on 01204 463777 to discuss this matter in order to obtain further information.
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I was very impressed with the care & attention of the doctor & ecg nurses. Everything was clearly explained. The GP was most thorough with all the investigations & had a reassuring, pleasant manner- a very good communicator. Thank you to all the staff involved in my treatment.
Visited July 2023
Review titled The Dunstan Partnership
Replied on 15 July 2023
We very much appreciate that you have taken the time to let us have your very positive comments regarding your recent experience at The Dunstan Partnership. Your comments were passed to the Practice Team during a team meeting on the 13.07.2023 and were very gratefully received. Mrs Vera Bourn (Practice Business Manager)
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
In the first week of January 2023 both myself and my husband had to visit the practice for various reasons having not had to visit for a number of years. We had face to face appointments and also used the online consultation form. Both of these methods were very efficient and all the medical, nursing and admin staff were very friendly and helpful. Very happy with the Dunstan Practice.
Visited January 2023
Review titled The Dunstan Partnership
Replied on 12 January 2023
Thank you so much for your feedback which will be shared with the Dunstan Team at our next Team Meeting. Your comments are much appreciated and will certainly help in supporting our Team to feel respected and valued for the services we are very proud to provide for our patients at Dunstan. Vera Bourn Practice Business Manager
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Review titled Poor.
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Receptionists - rude. Do not listen. Cannot understand simple requests. Doctors - young, inexperienced, overworked, but polite. That said I’ve been misdiagnosed twice in the last two illnesses. I was once diagnosed via telephone on a rash I had on my skin only for the medication to spread that rash all across my face. You can get an appointment same day but only if you’re unemployed or work very close to the surgery. 11.15am? No worries. 5pm? Not a chance. Doctors often are overrunning by as much as an hour. Generally poor. As I’m currently undergoing treatment I’m stuck with them until I’m better. As soon as I’m better, I’m off.
Visited October 2022
Review titled The Dunstan Partnership
Replied on 15 July 2023
Thank you for your review. We value all feedback and we're sorry that you feel your experience didn't meet expectations. If you haven't done so already, please do get in touch directly and we will be happy to discuss your concerns. Mrs Vera Bourn (Practice Business Manager)
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2022
On Monday I rang at 3 30 to b told I had to ring 111 to get an appointment which I did they referred me back to c the doctor only to b told I had been referred to the chemist. I know I needed antibiotics so I asked can the chemist give them oh yes I was told . 3 hours later I rang the chemist has I was getting worse to b told they couldn't give me antibiotics. So at 9 45 last night I was at out of hours doctor not very well to b giving the antibiotics I know I need at 3 30 the same day . Well 2day Tuesday got a phone call from the doctor saying they would c me well a bit late .
Visited August 2022
Review titled The Dunstan Partnership
Replied on 15 July 2023
Thank you for your review. We value all feedback and we're sorry that you feel your experience didn't meet expectations. If you haven't done so already, please do get in touch directly and we will be happy to discuss your concerns. Mrs Vera Bourn (Practice Business Manager)
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Review titled Getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2022
Well week 2 wanted to make an appointment to speak to a doctor about the menopause has not sleeping and are having bad hot flashers. Its not an emergency just need to speak to a doctor . Well ring at 8 am I can't because I start work at 4 30 am . Well the first appointment available is 26th September. I think if u work and don't sit on your backside u should get an appointment but no . I really finding very hard to understand y u can't get an appointment. I could b dead next week . I think this is unacceptable.
Visited August 2022
Review titled The Dunstan Partnership
Replied on 29 October 2022
We're sorry that your experience of trying to make an appointment to speak with a Doctor was a difficult one. You state that you start work at 4.30 am, so it would not be possible for you to contact the practice when we first open in the morning. We do, however, now have an extended hours service, which operates at Tonge Fold Health Centre, and is open from 6.30 pm to 9.30 pm Monday to Friday and from 9.00 am to 5.00 pm on a Saturday, which you may find useful, due to the hours that you work. In order to book one of these appointments, you need to contact The Dunstan Partnership and request one of these appointments. We have tried very hard to make our appointment system as flexible as possible to suit most of the needs of the majority of our patient population. I hope the above information helps you to get an appointment more easily in future. Mrs Vera Bourn Practice Business Manager
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Review titled online access
Rated 2 stars out of 5
by Terry Killeen - Posted on 21 September 2022
21/09/2022 -- have tried to book a consultation on line input email --ok requested password ok asked for mobile number - ticked box indicating no mobile does not accept no mobile--- could not progress further. this online service is of no help when the requested data is not accepted
Visited June 2022
Review titled The Dunstan Partnership
Replied on 29 October 2022
Thank you for your feedback. We are unsure what has happened in this instance, as our online consultation service does not require a password. We would like to investigate further and would be grateful if you could contact the practice and ask to speak to one of our Admin Co-Ordinators, who would be more than happy to go through the process with you. Mrs Vera Bourn Practice Business Manager