Primrose Bank Medical Centre - Ratings and reviews
Reviews
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Review titled Not clean or tidy
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2024
Upon visiting the surgery after a lot discussion and my persuasive skills with reception, I observed how the surgery was unkempt, dirty floors, dirty walls, put of date leaflets, wires hanging etc. this trend continued with the GP's room as well. The surgery needs to be clean and somewhat clinical in its deco and update of information that can be now accessed through websites rather than so many leaflets and notice boards that cover walls. A screen can work with promoting services and messages.
Visited February 2024
Primrose Bank Medical Centre has not yet replied.
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Review titled Consistently poor
Rated 1 star out of 5
by Nizam Patel - Posted on 18 December 2023
Most recent event was Friday after 5 dr called my wife as prior to that we called to get an appointment for me my wife and my daughter. N they were refusing to do so. As my wife has already spoken to the doctor , the doctor called my wife back and after my wife explained our situation and that going to a&e was rather impossible for us. She then advised my wife to call Monday morning and get an appointment for her Self me and my daughter. But come Monday morning the same pushback of saying go to a&e. Even though I explained what the doctor said but still not willing to give an appt. I have asked receptionist to get practice manager to listen to that call to show I am not lying. Not had callback yet. Previous many occasions where being pushed back to pharmacy aswell. Where we are patients at this surgery but constant pushbacks
Visited December 2023
Primrose Bank Medical Centre has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Amira Dahya - Posted on 26 October 2023
After constantly ringing the practice I managed to book an appointment over the phone. Had a lengthy conversation with an Associate Practitioner who didn’t have a clue what he was doing. The phone accidentally cut off and he didn’t bother to ring back or call back to finish the appointment off. I now have to go through the lengthy process of trying to get another appointment which is difficult for a full time working individual. The Receptionist weren’t very helpful either when I rang back to see if I could continue my appointment.
Visited October 2023
Primrose Bank Medical Centre has not yet replied.
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Review titled Too many issues to put in a review!
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Having worked at a gp surgery myself for 10 years i am not at all impressed with the service here. Ive had many issues in the past and today was refused a blood test i am due through a third party because the on the "computer screen im not due a blood test" utter nonsense, spoken to like im a child. Receptionist dont want to listen to what the caller has to say and just repeat the same sentance over and over, if i want a consultation from a receptionist then the gp may aswell take a day off.
Visited January 2023
Primrose Bank Medical Centre has not yet replied.
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Review titled Superb Service
Rated 5 stars out of 5
by Craig - Posted on 10 August 2022
Reception brilliant, sorted my appointments out in a very fast and professional manner. 2 appointments one with the Dr and one with the Nurse for bloods and was all sorted within half an hour. Excellent!!
Visited August 2022
Primrose Bank Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2022
The reception staff as well as the healthcare staff are brilliant. I always manage to get an appointment and they are all very helpful!
Visited August 2022
Primrose Bank Medical Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2022
Visited, Ewood Medical Centre, this morning and have to say I had a very good experience from the service provided at this centre. From the doctor, dealing effectively with my ailment, to the nurse taking my bloods and the receptionist handling my visit and arranging my appointments in a most efficient and friendly manner.
Visited August 2022
Primrose Bank Medical Centre has not yet replied.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Denise Holdsworth - Posted on 12 July 2022
I was bit by a dog. The receptionist was efficient, professional and knowledgeable. She made an appointment for me with the practice nurse who also was efficient, professional and knowledgeable. The practice made my visit from ringing to make an appointment to receiving treatment, seedless. Outstanding treatment. Thank you.
Visited July 2022
Review titled Primrose Bank Medical Centre
Replied on 18 July 2022
Dear Denise. Thank you for such great feedback. It is very encouraging for us all to know that our Patients are happy with the service we provide. All feedback is shared with the team. Thank you. Helen Lang, Practice Manager
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Review titled Great Pracrice
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2022
Nurse was Fantastic, very welcoming and made sure I was at ease with everything, nothing was too much trouble. Brilliant Service.
Visited July 2022
Primrose Bank Medical Centre has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2022
Lovely reception staff, Doctor's always act straight away on any issues, face to face appointments are back. Only issue is telephone appointments have been 3-4 weeks wait.
Visited July 2022
Primrose Bank Medical Centre has not yet replied.