Avenham Surgery - Ratings and reviews
Reviews
-
Review titled a complete mess
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
Had an appointment yesterday with a new medication prescribed by the nurse, as not qualified to prescribe I couldn't take a prescription away with me to go straight to the pharmacy and had to wait for the doctor to sign it and send it to my nominated pharmacy which nurse confirmed with me during the appointment. Left it until the next day to be safe, go to the pharmacy to be told no prescription had been sent, call reception to be talked down to by reception staff, and was told it'd been printed out and I need to collect the paper prescription from the surgery, working full time and took time off for initial appointment this would mean 4 more days delay including weekend. A family member helped me to drive straight over there only to be told that the paper prescription has been canceled and it will be sent to the pharmacy, now not able to collect meds til Saturday from Wednesday's appointment. If a paper prescription needs to be collected after confirming digital delivery to the pharmacy with the patient this needs to be communicated. lack of attention to detail and care from prescribing physician. Great opportunity for best practice review not excuses on the phone and condescending tones from reception staff.
Visited November 2022
Review titled Avenham Surgery
Replied on 21 November 2023
Thank you for your feed back. I am sorry to hear that you were upset with the service we provided. Please contact the surgery with you issues and we will try to resolve the situation. Kath Wild
-
Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
If you need an appointment, you need to call between 8:30 am and 9 am and everytime I call, the line is busy but even if the phone rings, no one picks up and answers it. If I call after 9 no matter what the situation is, they will say the same thing, "we have no more appointment slots left, please try again tomorrow". And the cycle repeats.
Visited August 2022
Review titled Avenham Surgery
Replied on 04 November 2022
I am very sorry to hear that you have an issue with the telephone system. We are looking at changing this system in the future to improve patient access. However, we do have a number of pre-bookable appointment every day. I will speak to the reception staff to make them away that they can pre-book slots.