North Shore Surgery - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Julie H - Posted on 06 March 2024
I phoned the surgery having spent the previous night struggling with a chest infection and asthma. I received a same day early morning appointment. I was seen promptly and every care was taken to ensure that I received the best treatment.
Visited March 2024
North Shore Surgery has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Rearranged school drop off and rushed to get there. Waited until 20 minutes after my appointment time when I still hadn’t been seen. Went to the desk and was told they had a problem with their system. Told I could wait but they had no idea how long I would have to wait. I didn’t have time to wait. Told to phone back the next day for another appointment. Wasted my time and weren’t that sorry about it. Receptionists have been rude in the past. Awful surgery
Visited November 2023
Review titled North Shore Surgery
Replied on 14 November 2023
We are really sorry you are feeling this way about our Practice. Unfortunately as this post is Anonymous we are unable to investigate what happened at this time. The practice take complaints very seriously and would like to investigate and resolve your complaint. Please ask to speak to the Assistant Practice Manager who deals with all of our complaints, this will be fully investigated.
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Review titled Great medical staff, first contact needs improvement
Rated 3 stars out of 5
by Renee Wellman - Posted on 06 September 2023
Booking phone appointment per text received for a health check. Nothing unusual, one is used to the explanations of why and how things are done which in itself as regards admin is tedious at best. Have been in 3 other practices in uk over last 9 years; North Shore has been bottom of the heap for enthusiastic 'can do' at initial contact. The docs and nurses are generally great. We need better engagement at first contact so it at least appears staff are trying to provide a positive service rather than endless explanations of why they can't which does not inspire confidence & generally creates annoyance. I regularly avoid my clinic due to endless phone consultations since pandemic and rarely being convenient to book on the day. That is Not how the service is intended to function when folks are put off by buying put off at the get go. Responsibility lies with both the individual staff member and clinic policy to create a more positive experience for patients & greater availability of appointments beyond this am/pm. Worst thing about this clinic however is you rarely see the doctor you have established rapport with so you get basic care but the system does not inspire confidence that anyone knows anything more about you than your clinical notes. Spell check on review requires no caps so uk and am/pm not allowed, neither is Texan phrase gitgo as evidently the first 3 letters are offensive. Good night nurse, let's focus on content not using incorrect from for proper form. Ludicrous parallel to the mess our health service is in.
Visited September 2023
Review titled North Shore Surgery
Replied on 07 September 2023
Dear Patient, Thank you for your feedback. We are sorry that you feel this way, please contact the Assistant Practice Manager if you would like to discuss this further. Our Reception Team work very hard to action our patients requests asap
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Review titled Poor administration
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Extremely poor administration. Twice I have booked appointments for my under 2 year old and twice the appointments have vanished when I have arrived at the designated time slot. Call to book another appointment and reception team are unhelpful and you are felt like an inconvenience.
Visited April 2023
Review titled North Shore Surgery
Replied on 07 September 2023
Dear Patient We are sorry that you feel you have experienced poor administration service from our team. If you would like to discuss this further please contact the Assistant Practice Manager. Thank you for taking the time to give us your feedback.