St. Mary's Health Centre - Ratings and reviews
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I had a telephone appointment with one of the doctors.She was very thorough, listened and gave me good advice. She arranged necessary tests I needed and have since done and returned. She acted swiftly and efficiently. I appreciate her help which has put my mind atpeace. Thankyou.
Visited March 2024
Review titled St. Mary's Health Centre
Replied on 06 March 2024
Thank you so much for taking the time to write such positive feedback about the Practice. We always try to be as helpful as we can, offering patients the best experience possible, so it is good to know our efforts are appreciated. Fiona Greenbank Patient Engagement Manager
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Review titled Very Caring and diligent
Rated 5 stars out of 5
by Margaret Walton - Posted on 17 January 2024
All tests are followed u & acted ion quickly. Great helpful staff , Doctors & Nurses. Have chosen this practice after disappointing service prior to this. I was with them years ago
Visited January 2024
Review titled St. Mary's Health Centre
Replied on 23 January 2024
Dear Mrs Walton, Thank you for taking the time to write such positive feedback about the Practice. We always try to be as helpful as we can, offering our patients the best experience possible, so it is good to know our efforts are appreciated. Fiona Greenbank Patient Engagement Manager
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Review titled Caring and Professional Practice
Rated 5 stars out of 5
by Michael - Posted on 09 January 2024
I needed to see a doctor urgently, and after describing my condition to reception staff, I was able to get a same day appointment. The doctor listened carefully to me and understood my issues. He had a thorough conversation with me, prescribed medication, and arranged follow-up. I felt that someone really cared about me and this is my overall impression of the Practice at St Mary’s. Thank you.
Visited January 2024
Review titled St. Mary's Health Centre
Replied on 10 January 2024
Dear Michael, Thank you so much for taking the time to write such positive feedback about the Practice. We always try to offer the best service we can and be as caring as we can, and it is good to know our efforts are appreciated. Fiona Greenbank Patient Engagement Manager
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Review titled Empathy and desire to help
Rated 5 stars out of 5
by Michael Ryan - Posted on 19 January 2024
Been having problems and had a scan 7 weeks prior on NHS and still no results received, Dr knew where to go on hospital system and found them, which has now discounted many possible causes. Still some way to go but empathy towards the situation has helped. Thank you
Visited January 2024
Review titled St. Mary's Health Centre
Replied on 23 January 2024
Dear Mr Ryan, Thank you for taking the time to write such positive feedback about the Practice. I am so pleased the Doctor you consulted with was able to help you. We always try to offer the best service possible, so it is good to know our efforts are appreciated. Fiona Greenbank Patient Engagement Manager
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Review titled Ten out of ten
Rated 5 stars out of 5
by Lynda mears - Posted on 09 November 2022
When reading about the problems some people experience with their GP practices I immediately thought “we’ll, ours isn’t like that!” If you need to see a doctor then you will be seen very quickly. The triage service quickly sends you in the right direction and whenever you ring the service is friendly and helpful. It is not unusual for the Senior Partner to ring you for fairly routine matters. Very hand on!! Thank you Penwortham St Mary’s.
Visited November 2022
Review titled St. Mary's Health Centre
Replied on 10 November 2022
Thank you so much for taking the time to write such positive feedback about the Practice. We always try to offer the best service we can, and it is good to know our efforts are appreciated. I will pass your comments on to Dr Buckley, who I am sure will be delighted to receive such positive feedback. Fiona Greenbank Patient Engagement Manager
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Review titled Wonderful care.
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Upon the recent deterioration in the health of an elderly relative, the practice have leapt into action and helped us enormously by arranging samples, tests, prescriptions, home visits, district nursed and a whole "MOT" to quickly identify and treat issues. The staff and Doctors have been truly wonderful and truly caring. Thanks to all of you.
Visited October 2022
Review titled St. Mary's Health Centre
Replied on 02 November 2022
Thank you so much for taking the time to write such positive feedback about the Practice. We always try to offer the best service we can, and it's good to know our efforts are appreciated. Fiona Greenbank Patient Engagement Manager
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Review titled Caring service
Rated 5 stars out of 5
by Elizabeth - Posted on 03 September 2022
For the last two years I have been having various health problems, and I can only say the Doctors have been so helpful and i have felt like they cared and I was not just ‘another old lady’ well done St Mary’s Surgery. We are getting there!
Visited September 2022
Review titled St. Mary's Health Centre
Replied on 05 September 2022
Thank you so much for taking the time to write such positive feedback about the Practice. We always try to offer the best service possible and be as helpful and as caring as we can. It's good to know our efforts are appreciated. Fiona Greenbank Patient Engagement Manager
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Review titled Prompt and efficient advice
Rated 5 stars out of 5
by Christine Creeney - Posted on 12 August 2022
I had a day surgery last Monday and suspected early warning signs of possible infection in the wound , I have previously had an infected wound and naturally didn’t want another. I was allocated an emergency appointment and the doctor checked the wound and ox’s antibiotics until my consultant can review me on Tuesday of next week . I am so grateful for this intervention,well done St Mary s
Visited August 2022
Review titled St. Mary's Health Centre
Replied on 15 August 2022
Thank you so much for taking the time to write such positive comments about a member of the Practice team. I will pass your comments on to Dr Buckley, who I am sure will be delighted to receive such positive feedback. Fiona Greenbank Patient Engagement Manager
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Review titled Very poor reception experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2022
The quality of care from the professionals is exceptional, however the standard of reception staff is abysmal. No polite 'hello', rarely a smile and if one is dealing with the person at the back of the reception area one has to almost shout as she refuses to leave her seat. It's as though patients are an irritant. Also, chewing gum is not a good look and indicates a complete lack of professionalism.
Visited July 2022
Review titled St. Mary's Health Centre
Replied on 15 August 2022
I am pleased you feel the quality of care from our clinical team is exceptional. However, I am sorry to hear you feel the standard of our reception staff is so poor. I will pass your feedback on to the reception team manager, who will address the matters you mention with the team. If you would like to discuss this further, please call me on 01772 214791 or e-mail me at fiona.greenbank@nhs.net. Fiona Greenbank Patient Engagement Manager
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Review titled Good Doctors, Bad experience with reception staff.
Rated 2 stars out of 5
by Janet - Posted on 03 May 2022
The Doctors in this practice are always polite and happy to help, however some of the reception staff are not polite and promise they will help and sort out requests but never do it. My recent experience was again a very negative one, it seems the reception promise to do things but just don't bother to do what they said they would. Either that or who they pass it on to - does not do their job, I cannot be sure which. I do not normally write this kind of negative response, much prefer to write positive things, but sometimes it has to be said in order to hopefully make some change.
Visited April 2022
Review titled St. Mary's Health Centre
Replied on 09 May 2022
Dear Janet, I am pleased you feel the Doctors at the Practice are always polite and happy to help, but I am sorry to hear about your recent negative experience with the reception staff at the Practice. I would be grateful if you could give me a call on 01772 214791 or e-mail me (fiona.greenbank@nhs.net) to discuss this further. Many thanks, Fiona Greenbank Complaints Manager