Whittle Surgery - Ratings and reviews
Reviews
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Review titled Forward moving ,Backward thinking !
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I was Previously registered at this surgery when it was located at its former dilapidated Preston Road site , getting an appointment was never an issue .Now in its newly located impressive state of the art building looking .(Not sure what it’s like on the inside as I can never get in ), same reason as previous reviews ! Ring bang on 8am,’your in a queue of 30 seems to be the standard automated reply , please request call back and you will keep your place in the queue.Call back arrives 55 mins later to be told there are no appointments ring again tomorrow so on and on and on it goes Modern Britain what an absolute joke.
Visited March 2023
Whittle Surgery has not yet replied.
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Review titled No appointments for children
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
I’ll start by saying that the GP’s and Nurses are fantastic at this practice. But trying to get an appointment is a nightmare. My daughter had a minor injury/pain that definitely did not warrant A&E (especially at the minute when the NHS is advising that only genuine life threatening emergencies are to attend A&E due to the junior doctors strikes). After over one hour on hold I was told there were no appointments for her. I explained that she was a child and should be offered a same day appointment. I spoke to the Practice manager and she was rude and put the phone down on me without saying goodbye. I was told she would call me back. Three hours later I got a call back and they then directed my daughter to A&E which was completely inappropriate and a waste and misuse of resources. I will be informing A&E that we were told to attend there by the GP as they refused to see her.
Visited March 2023
Review titled Whittle Surgery
Replied on 16 March 2023
I am sorry you feel your experience with the practice was poor. I am the practice manager and did not speak to you, therefore I am unsure who you spoke with. If you would like to discuss further please contact the practice and ask to speak with our Operations/Complaints Manager, Vanessa Cant.
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Review titled Appalling appointment system
Rated 1 star out of 5
by James Dainton - Posted on 17 August 2022
The first question of filling out this review, "when did you last visit this GP?". The answer, never. It is impossible to get an appointment at this surgery. Today I was on the phone for 45 minutes, purely for them to answer and tell me that the only way to get an appointment is to ring at 8am. I have been told this before for emergency appointments, but to apply this to all appointments is absolutely ridiculous! Not to mention that they have also recently removed the option to ring at 2pm for an appointment. I am concerned about a lump. Cancer runs in my family on both sides so you can understand why I urgently want this to be checked out. However, even after explaining this to the receptionist I was still told the only way to get an appointment was to ring at 8am, like it is ever possible to get through to them at this time! The complete failing of the appointment system really does make you question the care that this surgery would provide, should you manage to get an appointment.
Visited August 2022
Whittle Surgery has not yet replied.
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Review titled appointments
Rated 3 stars out of 5
by Anonymous - Posted on 20 July 2022
appointment service not fit for purpose, not even able to get a telephone appointment .how am i supposed to book to off work, can't afford to keep ringing everyday on the off chance they have an appointment .why can't we book in advance? seems to be a recurring problem,
Visited July 2022
Whittle Surgery has not yet replied.