The Thornton Practice - Ratings and reviews
Reviews
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Review titled So glad we changed
Rated 5 stars out of 5
by Don - Posted on 18 March 2024
We changed GP about 6 weeks ago which fortunately for us coincided with a down turn in my health. I have been pleasantly surprised at the attitude of all the staff from the ladies on reception to the clinicians and the lady from the Social prescribing team who visited us to offer help. How nice it is to know that you are not just an 'appointment' slot and people do really care.
Visited February 2024
Review titled The Thornton Practice
Replied on 18 March 2024
Dear Don, Thank you so much for your kind words! We're thrilled to hear that your experience with our team has been positive and that you feel cared for beyond just being "an appointment slot". Our staff genuinely cares about the well-being of our patients as well as your health and its heartwarming to know that you've felt supported during a challenging time.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Concerned Carer - Posted on 08 October 2022
Helpful , Caring , Compassionate and Reassuring most of the time . Probably the Best Practice my Husband and I have ever registered with . Outstanding ! However , likely Not the practice’s fault but Today’s Autumn Covid Booster at the practice was Very Poorly Organised . Whilst we understand things can go wrong with i.t. glitches etc . It was Very Poor judgement to leave “ Extremely Vulnerable “ and Elderly people queuing out in the Cold when there is a long corridor in the Warmth inside .
Visited October 2022
Review titled The Thornton Practice
Replied on 18 March 2024
Dear Patient, Thank you for your feedback. Apologies for the delay in our reply. Also may we apologise for the Booster clinic, we hope that you experienced a improved service for our Flu clinic last Sept / Oct. We listened to all feedback to ensure that from communication from how to book, to booking your vaccine, to the organisation of the flu clinic itself. The team work hard to deliver the service our patients expect from The Thornton Practice; however when patients take the time to acknowledge this hard work and feedback so we can continuously improve it is really appreciated.
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Review titled Great practice nothing is too much trouble
Rated 5 stars out of 5
by Carol Hart - Posted on 24 June 2022
I have never had to wait long for reception to answer my call, they have always been very helpful and accommodating In giving me an appointment. The Doctors I have seen are always professional but caring also, explain everything In a language I understand. I would give a 5 star review
Visited June 2022
Review titled The Thornton Practice
Replied on 28 July 2022
Dear Patient, Thank you for such wonderful feedback. The team work hard to deliver the service our patients expect from The Thornton Practice; however when patients take the time to acknowledge this hard work it is really appreciated.