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Redlam Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Very poor

    Rated 1 star out of 5

    by Clive Probert - Posted on 15 March 2023

    covid has now finished but they hide behind telephone calls and won’t see patients it seems. All the doctors seem to do is call back and fob you off. I feel they need to realise that the Doctors are there to see patients?

    Visited March 2023

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    Review titled Redlam Surgery

    Replied on 20 April 2023

    Dear Mr Probert “Telephone triage is an important aspect to our efforts to ensure that we provide effective and efficient care for our patients. It allows us to prioritise urgent needs and ensure that those patients are treated safely and in a timely manner. Patients are always seen in person when clinically necessary. Many people, particularly those who are working, greatly appreciate the convenience of telephone consultations. If you wish to discuss this further please contact the surgery and ask for the practice manager.

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  2. Review titled Atrocious Practice

    Rated 1 star out of 5

    by Anonymous - Posted on 20 April 2023

    Dismal, unprofessional and dismissive Surgery. Attitude issues filtering from the senior practice partner to the reception staff. Have subsequently left. The difference between my new surgery and Redlam is vast. Dealing with poorly patients with contempt and disdain is absolutely disgraceful. This surgery should be investigated and closed…or overhauled, from the top to the bottom.

    Visited August 2022

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    Redlam Surgery has not yet replied.